WGU C483 Pre OBJECTIVE ASSESSMENT -
Frequently Tested Exam Questions With
Verified Multiple Choice and Conceptual
Actual 100% Correct Detailed Answers
Guaranteed Pass!!Current Update!!
1. An organization undergoes a major change to improve customer engagement.
To support the change, management would like to modify the current reward
system to a team-based structure that will help sales employees focus on the
new goal. Which change should be made to this system?
a) Improve the health benefits program
b) Move to a straight salary program
c) Create individual-based incentives
d) Increase 401K contribution match - ANSWER Move to a straight salary
program
2. An organization is seeing lower productivity because of ongoing issues
between frontline employees. Management wants to make a change to the
culture and wants to engage employees in the process. Which objective will
achieve this form of engagement?
a) Higher profits
b) Increased trust and cooperation
c) Higher employee turnover
d) Improved customer relations - ANSWER Increased trust and cooperation
,3. A company wants to change its culture so employees are more creative
through an open and more accommodating environment. Which component
of culture does this represent?
a) Paradigm
b) Control systems
c) Symbols and logos
d) Rituals and routines - ANSWER Rituals and routines
4. A manager of an electronics shop wishes to increase in-store sales. This will
require a change in how the sales staff interact with potential customers. The
manager believes that support of the employees is necessary for success.
Which action should the manager take to reduce the barriers to this change?
a) Tell employees that noncompliance will impact job security
b) Ask employees if they want to change
c) Ask employees to help with the development of the new process
d) Tell the employees to talk to staff at other stores - ANSWER Ask
employees to help with the development of the new process
5. An organization understands that it must either constantly change or decline.
To ensure that the changes are successful, the managers are asked to identify
any change barriers they see as quickly as possible. Which factor is a barrier
that should be noted by management?
a) Trust issues
b) Impact on pay
c) Human resources policies
d) Advanced training programs - ANSWER Trust issues
,6. The manager of a hospital business office has been asked to increase the
collection percentage of patient bills and the new process has been fully
researched. While the process is legal, it may not be compatible with the
organization's values. One employee is against the change because of this
conflict. Why is the employee's resistance important?
a) It can provide valuable feedback.
b) It may encourage the employee to enroll in training.
c) It shows that the employee can improve at a rapid rate.
d) It indicates that the organization's values need to be modified. - ANSWER
It can provide valuable feedback.
7. A manager has a laid-back personality that employees enjoy and has many
strong relationships within the organization. Which Big Five trait is ranked high
in this manager?
a) Openness
b) Neuroticism
c) Agreeableness
d) Conscientiousness - ANSWER Conscientiousness
8. A customer service manager for a major department store has been
employed for 35 years and has witnessed many changes. Most changes have
resulted in a staff reduction. The store has just announced more changes, and
the manager is worried that some staff will have to be let go and others will be
so overworked, they will leave on their own. These concerns are shared with
management. Even though the manager is assured that all employees are safe,
the individual is still anticipating a poor outcome. Which internal factor of
perception is causing the manager to arrive at this conclusion?
a) Novelty
b) Motivation
c) Experience
, d) Personality - ANSWER Experience
9. A manager of a family medicine practice is working on the schedule in
anticipation of the upcoming flu season. From the previous year's schedule,
the manager has solid data to forecast the need for this year and has already
drawn up a schedule with an estimate of how many full-time employees will
be needed to cover the time period. The manager also has a list of qualified
employees who can cover those shifts. What data does the manager need to
calculate to ensure employees are available to meet the demand?
a) List of planned vacation days
b) List of calendar holidays
c) List of patients that had the flu last year
d) List of patients that had the flu shot last year - ANSWER List of planned
vacation days
10. A U.S. manufacturer has decided to develop a new product by contracting
with Chinese engineers that are most experienced with the product category.
Which factor in human capital planning would be important in this
contracting?
a) Exchange rates
b) Interest rates
c) Competitor forecasts
d) Economic forecasts - ANSWER Exchange rates
11.A large chain bookstore moves into an empty storefront in a strip mall two
miles away from a small family-owned bookstore that has been in business for
over 20 years. The new bookstore is actively recruiting employees with
experience in bookselling and offers a competitive hourly wage along with
better benefits than most of the jobs in the area. Which aspect of the SWOT
analysis does the action of the large chain represent for the small bookstore?
Frequently Tested Exam Questions With
Verified Multiple Choice and Conceptual
Actual 100% Correct Detailed Answers
Guaranteed Pass!!Current Update!!
1. An organization undergoes a major change to improve customer engagement.
To support the change, management would like to modify the current reward
system to a team-based structure that will help sales employees focus on the
new goal. Which change should be made to this system?
a) Improve the health benefits program
b) Move to a straight salary program
c) Create individual-based incentives
d) Increase 401K contribution match - ANSWER Move to a straight salary
program
2. An organization is seeing lower productivity because of ongoing issues
between frontline employees. Management wants to make a change to the
culture and wants to engage employees in the process. Which objective will
achieve this form of engagement?
a) Higher profits
b) Increased trust and cooperation
c) Higher employee turnover
d) Improved customer relations - ANSWER Increased trust and cooperation
,3. A company wants to change its culture so employees are more creative
through an open and more accommodating environment. Which component
of culture does this represent?
a) Paradigm
b) Control systems
c) Symbols and logos
d) Rituals and routines - ANSWER Rituals and routines
4. A manager of an electronics shop wishes to increase in-store sales. This will
require a change in how the sales staff interact with potential customers. The
manager believes that support of the employees is necessary for success.
Which action should the manager take to reduce the barriers to this change?
a) Tell employees that noncompliance will impact job security
b) Ask employees if they want to change
c) Ask employees to help with the development of the new process
d) Tell the employees to talk to staff at other stores - ANSWER Ask
employees to help with the development of the new process
5. An organization understands that it must either constantly change or decline.
To ensure that the changes are successful, the managers are asked to identify
any change barriers they see as quickly as possible. Which factor is a barrier
that should be noted by management?
a) Trust issues
b) Impact on pay
c) Human resources policies
d) Advanced training programs - ANSWER Trust issues
,6. The manager of a hospital business office has been asked to increase the
collection percentage of patient bills and the new process has been fully
researched. While the process is legal, it may not be compatible with the
organization's values. One employee is against the change because of this
conflict. Why is the employee's resistance important?
a) It can provide valuable feedback.
b) It may encourage the employee to enroll in training.
c) It shows that the employee can improve at a rapid rate.
d) It indicates that the organization's values need to be modified. - ANSWER
It can provide valuable feedback.
7. A manager has a laid-back personality that employees enjoy and has many
strong relationships within the organization. Which Big Five trait is ranked high
in this manager?
a) Openness
b) Neuroticism
c) Agreeableness
d) Conscientiousness - ANSWER Conscientiousness
8. A customer service manager for a major department store has been
employed for 35 years and has witnessed many changes. Most changes have
resulted in a staff reduction. The store has just announced more changes, and
the manager is worried that some staff will have to be let go and others will be
so overworked, they will leave on their own. These concerns are shared with
management. Even though the manager is assured that all employees are safe,
the individual is still anticipating a poor outcome. Which internal factor of
perception is causing the manager to arrive at this conclusion?
a) Novelty
b) Motivation
c) Experience
, d) Personality - ANSWER Experience
9. A manager of a family medicine practice is working on the schedule in
anticipation of the upcoming flu season. From the previous year's schedule,
the manager has solid data to forecast the need for this year and has already
drawn up a schedule with an estimate of how many full-time employees will
be needed to cover the time period. The manager also has a list of qualified
employees who can cover those shifts. What data does the manager need to
calculate to ensure employees are available to meet the demand?
a) List of planned vacation days
b) List of calendar holidays
c) List of patients that had the flu last year
d) List of patients that had the flu shot last year - ANSWER List of planned
vacation days
10. A U.S. manufacturer has decided to develop a new product by contracting
with Chinese engineers that are most experienced with the product category.
Which factor in human capital planning would be important in this
contracting?
a) Exchange rates
b) Interest rates
c) Competitor forecasts
d) Economic forecasts - ANSWER Exchange rates
11.A large chain bookstore moves into an empty storefront in a strip mall two
miles away from a small family-owned bookstore that has been in business for
over 20 years. The new bookstore is actively recruiting employees with
experience in bookselling and offers a competitive hourly wage along with
better benefits than most of the jobs in the area. Which aspect of the SWOT
analysis does the action of the large chain represent for the small bookstore?
