IAHSS Advanced Officer Certification
Questions
_____ % of customers forestall doing enterprise with an employer due to the fact they're
dissatisifed with the services or products.
A. 10 %
b. 14%
c. 23%
d. 31% - ANS-b. 14%
______ % of customers depart because of an mindset of indifference at the part of the
service company.
A. 25%
b. 50%
c. 68%
d. 75% - ANS-c. Sixty eight%
______ is an detail in improving customer support:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above - ANS-e. All of the above
_______ can be an first-rate manner to degree customer service and enhance performance:
a. Surveys
b. Feedback
c. Employee lawsuits
d. Phone call tracking - ANS-b. Feedback
_______ patrol contributes, greater than some other technique of patrol, to immoderate
socialization.
A. Bicycle
b. Foot
c. K-9
d. Vehicle - ANS-b. Foot
________ produced via protection personnel must usually be viewed as critical and agree to
required codecs.
A. Verbal instructions
b. Documentation
c. Statements
d. None of the above - ANS-b. Documentation
,"Munchausen Syndrome" is characterised through:
a) Hypochondriacs
b) Patients who feign infection and situation themselves to potentially dangerous clinical
procedures
c) Professional sufferers in search of tablets
d) Homeless patients looking for safe haven - ANS-b) Patients who feign contamination and
situation themselves to doubtlessly harmful clinical
"Premise" legal responsibility" refers back to the legal responsibility of a healthcare employer
to keep its belongings ______.
A) Secured
b) Reasonably secure situation
c) Looking exceptional with trimmed shrubbery
d) Free of vagrants - ANS-b) Reasonably secure condition
A "Professional Patient" is a person who is in search of:
a) Attention
b) Controlled substances
c) A hiding place
d) Housing
e) All of the above - ANS-e) All of the above
A canine's sense of smell is _______ times better and hearing is _______ instances better
than a human's.
A. A hundred / 50
b.
c.
d. - ANS-c.
A forensic affected person's criminal file ought to be disclosed to whom?
A. All personnel
b. Kept exclusive
c. All personnel and patients
d. Security employees handiest - ANS-b. Kept exclusive
A healthcare security department must do that with any photographic or video evidence from
a civil dispute?
A. Destroy it
b. Turn it over to the business enterprise's criminal branch
c. Provide all employees with a replica
d. Submit a copy to the union consultant - ANS-b. Turn it over to the company's felony
branch
A healthcare safety or police officer should do what at some stage in a labor dispute?
A. Conduct mediation
b. Sympathize with friends
c. Remain objective
d. None of the above - ANS-c. Remain goal
, A megapixel camera increases the resolution to among _____ and _____ instances CIF or
higher:
a. 8 x sixteen
b. 16 x 32
c. 32 x 64
d. Sixty four x a hundred and twenty - ANS-b. Sixteen x 32
A requirement for any career is a:
a) Code of Ethics
b) Management plan
c) Chief Executive Officer
d) Daily Activity Report - ANS-a) Code of Ethics
A safety branch, which locations an emphasis on crime prevention, is:
a) Relying on conventional security practices to lessen crime
b) Operating in a reactive and enforcement mode
c) Working smarter than maximum protection departments that rely upon traditional reactive
enforcement methods
d) More probable to look their crime statistics boom from 12 months to year - ANS-c)
Working smarter than most safety departments that rely on conventional reactive
enforcement techniques
A security officer responding to a crime scene need to do what?
A. Disregard his safety and arrive as soon as possible
b. Respond as speedy as possible, watching all safety practices
c. Wait for at hire one officer to offer backup
d. None of the above - ANS-b. Respond as fast as feasible, observing all protection
practices
According to NECMEC, among 2004 and 2010 _____ toddlers have been kidnapped by
using non-circle of relatives individuals from healthcare facilities.
A. Three
b. 10
c. 19
d. 25 - ANS-b. 10
According to the Employment Law Alliance study carried out in 2007, what number of people
were victims of abuse at work?
A. Nearly a third
b. Nearly a half
c. Nearly two thirds
d. Almost all - ANS-b. Nearly a 1/2
According to the FBI, what are the four broad types of administrative center violence? -
ANS-Criminal acts
Customer/Client/Patient violence
Worker-on-Worker violence
Questions
_____ % of customers forestall doing enterprise with an employer due to the fact they're
dissatisifed with the services or products.
A. 10 %
b. 14%
c. 23%
d. 31% - ANS-b. 14%
______ % of customers depart because of an mindset of indifference at the part of the
service company.
A. 25%
b. 50%
c. 68%
d. 75% - ANS-c. Sixty eight%
______ is an detail in improving customer support:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above - ANS-e. All of the above
_______ can be an first-rate manner to degree customer service and enhance performance:
a. Surveys
b. Feedback
c. Employee lawsuits
d. Phone call tracking - ANS-b. Feedback
_______ patrol contributes, greater than some other technique of patrol, to immoderate
socialization.
A. Bicycle
b. Foot
c. K-9
d. Vehicle - ANS-b. Foot
________ produced via protection personnel must usually be viewed as critical and agree to
required codecs.
A. Verbal instructions
b. Documentation
c. Statements
d. None of the above - ANS-b. Documentation
,"Munchausen Syndrome" is characterised through:
a) Hypochondriacs
b) Patients who feign infection and situation themselves to potentially dangerous clinical
procedures
c) Professional sufferers in search of tablets
d) Homeless patients looking for safe haven - ANS-b) Patients who feign contamination and
situation themselves to doubtlessly harmful clinical
"Premise" legal responsibility" refers back to the legal responsibility of a healthcare employer
to keep its belongings ______.
A) Secured
b) Reasonably secure situation
c) Looking exceptional with trimmed shrubbery
d) Free of vagrants - ANS-b) Reasonably secure condition
A "Professional Patient" is a person who is in search of:
a) Attention
b) Controlled substances
c) A hiding place
d) Housing
e) All of the above - ANS-e) All of the above
A canine's sense of smell is _______ times better and hearing is _______ instances better
than a human's.
A. A hundred / 50
b.
c.
d. - ANS-c.
A forensic affected person's criminal file ought to be disclosed to whom?
A. All personnel
b. Kept exclusive
c. All personnel and patients
d. Security employees handiest - ANS-b. Kept exclusive
A healthcare security department must do that with any photographic or video evidence from
a civil dispute?
A. Destroy it
b. Turn it over to the business enterprise's criminal branch
c. Provide all employees with a replica
d. Submit a copy to the union consultant - ANS-b. Turn it over to the company's felony
branch
A healthcare safety or police officer should do what at some stage in a labor dispute?
A. Conduct mediation
b. Sympathize with friends
c. Remain objective
d. None of the above - ANS-c. Remain goal
, A megapixel camera increases the resolution to among _____ and _____ instances CIF or
higher:
a. 8 x sixteen
b. 16 x 32
c. 32 x 64
d. Sixty four x a hundred and twenty - ANS-b. Sixteen x 32
A requirement for any career is a:
a) Code of Ethics
b) Management plan
c) Chief Executive Officer
d) Daily Activity Report - ANS-a) Code of Ethics
A safety branch, which locations an emphasis on crime prevention, is:
a) Relying on conventional security practices to lessen crime
b) Operating in a reactive and enforcement mode
c) Working smarter than maximum protection departments that rely upon traditional reactive
enforcement methods
d) More probable to look their crime statistics boom from 12 months to year - ANS-c)
Working smarter than most safety departments that rely on conventional reactive
enforcement techniques
A security officer responding to a crime scene need to do what?
A. Disregard his safety and arrive as soon as possible
b. Respond as speedy as possible, watching all safety practices
c. Wait for at hire one officer to offer backup
d. None of the above - ANS-b. Respond as fast as feasible, observing all protection
practices
According to NECMEC, among 2004 and 2010 _____ toddlers have been kidnapped by
using non-circle of relatives individuals from healthcare facilities.
A. Three
b. 10
c. 19
d. 25 - ANS-b. 10
According to the Employment Law Alliance study carried out in 2007, what number of people
were victims of abuse at work?
A. Nearly a third
b. Nearly a half
c. Nearly two thirds
d. Almost all - ANS-b. Nearly a 1/2
According to the FBI, what are the four broad types of administrative center violence? -
ANS-Criminal acts
Customer/Client/Patient violence
Worker-on-Worker violence
