PAT Modules 1-6
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1. Excellent execution of post duties is True
the first step for great customer ser-
vice.
2. Individual and post appearance are True.
critical to customer service ele-
ments.
3. Friendly, but not overly familiar, is True
our goal in creating a pleasant
customer oriented professional per-
sona.
4. It is best to avoid making eye contact False
with customers.
5. Great customer service involves an True
attitude of wanting to help others.
6. What Service Level Agreements are Badge Production Timeliness
officers are directly responsible for? Screening Throughput (minimize delay)
Screening Effectiveness (High Probability of Detec-
tion)
Alarm Response and Assessment Timeliness
Access Control Effectiveness (Probability of Detection)
7. The SLA for response to alarms re- 5 minutes
quires arrival at a perimeter door
alarm scene within what amount of
time after dispatch?
8. The SLA for response to alarms re- 3 minutes
quires arrival at an MDF door alarm
1/7
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scene within what amount of time
after dispatch?
9. Challenging unbadged persons ob- True
served within the FC helps ensure
compliance with Access Control Ef-
fectiveness SLA Requirements.
10. The Amazon National Account has a True
NO ARREST/NO DETENTION policy.
11. Amazon has tasked Security with ar- False
resting and forcibly detaining per-
sons suspected of criminal activity.
12. Improper use of force carries a risk True
of criminal and civil penalties as well
as a potential for disciplinary action
up to and including termination.
13. What is the name of the on-site or- AmCare
ganization that provides emergency
medical services?
14. Everyone is responsible for working True
safely.
15. Slips, trips and falls are common True
sources of injury to those in Security.
16. Is the use of PPE optional in areas No
where postings state it is required?
17. True
2/7
Study online at https://quizlet.com/_9jfq8h
1. Excellent execution of post duties is True
the first step for great customer ser-
vice.
2. Individual and post appearance are True.
critical to customer service ele-
ments.
3. Friendly, but not overly familiar, is True
our goal in creating a pleasant
customer oriented professional per-
sona.
4. It is best to avoid making eye contact False
with customers.
5. Great customer service involves an True
attitude of wanting to help others.
6. What Service Level Agreements are Badge Production Timeliness
officers are directly responsible for? Screening Throughput (minimize delay)
Screening Effectiveness (High Probability of Detec-
tion)
Alarm Response and Assessment Timeliness
Access Control Effectiveness (Probability of Detection)
7. The SLA for response to alarms re- 5 minutes
quires arrival at a perimeter door
alarm scene within what amount of
time after dispatch?
8. The SLA for response to alarms re- 3 minutes
quires arrival at an MDF door alarm
1/7
, PAT Modules 1-6
Study online at https://quizlet.com/_9jfq8h
scene within what amount of time
after dispatch?
9. Challenging unbadged persons ob- True
served within the FC helps ensure
compliance with Access Control Ef-
fectiveness SLA Requirements.
10. The Amazon National Account has a True
NO ARREST/NO DETENTION policy.
11. Amazon has tasked Security with ar- False
resting and forcibly detaining per-
sons suspected of criminal activity.
12. Improper use of force carries a risk True
of criminal and civil penalties as well
as a potential for disciplinary action
up to and including termination.
13. What is the name of the on-site or- AmCare
ganization that provides emergency
medical services?
14. Everyone is responsible for working True
safely.
15. Slips, trips and falls are common True
sources of injury to those in Security.
16. Is the use of PPE optional in areas No
where postings state it is required?
17. True
2/7
