SCM 372 Exam 1 || 100% Accurate Answers.
Which of the following is a characteristic of goods?
Multiple choice question.
Tangible
Perishable and time dependent
High customer interaction
Inherently heterogeneous correct answers Tangible
True or false: Operations and supply chain management is focused on the systems that create
and deliver an organization's products and services. correct answers True
Which of the following processes of supply chain involves picking carriers to move products
to warehouses and customers, coordinating and scheduling the movement of goods and
information through the supply network, developing and operating a network of warehouses,
and running the information systems that manage the receipt of orders from customers and
the invoicing systems that collect payments from customers?
Multiple choice question.
Making
Planning
Returning
Delivering
Sourcing correct answers Delivering
True or false: A process is made up of one or more activities that transform inputs into
outputs correct answers True
Services generally vary from day to day and even hour to hour as a function of the attitudes
of the customers and the servers. Which of the following are exceptions to this?
Multiple select question.
Soft technologies
Hard technologies
Information technologies
New technologies correct answers Hard technologies
Information technologies
The specifications of a service are defined and evaluated as a package of features that affect
the five senses. Which of the following is not one of those features?
Multiple choice question.
Facilitating goods
Implicit services
Supporting facility
Self-serve services
Explicit services correct answers Self-serve services
Where do food products fall on the goods-service continuum?
Multiple choice question.
Pure goods
Pure services
Core goods
,Core services correct answers Pure goods
Building service activities into a firm's product offering is known as
Multiple choice question.
product-service bundling
product-service processing
product-service decoupling
product-service handling correct answers Product-service bundling
__________________ services may need little in the way of facilitating goods, but what they
do use are critical to their performance. correct answers Pure
The attractiveness of a product relative to its cost is known as
Multiple choice question.
effectiveness
efficiency
value
quality correct answers Value
Which of the following processes involves the selection of suppliers?
Multiple choice question.
Returning
Sourcing
Making
Delivering correct answers Sourcing
There are five essential differences between services and goods. Which of the following is
not one of those differences?
Multiple choice question.
Services require interaction with the customer.
Services are inherently homogeneous.
Services are perishable.
Services are defined and evaluated as a package of features that affect the five senses.
A service is an intangible process. correct answers Services are inherently homogeneous
Product-service bundling refers to a company building service activities into its product
offerings for its customers. Which of these service activities would not be included in the
product-service bundle?
Multiple choice question.
Training
Maintenance
Product design
Spare part provisioning correct answers Product design
Core _____ providers already provide a significant service component as part of their
businesses. correct answers Goods
Doing the things that will create the most value for the company is known as
Multiple choice question.
value
, quality
efficiency
effectiveness correct answers Effectiveness
In the context of the supply chain process, _________ involves the selection of suppliers that
will deliver the goods and services needed to create the firm's product.
Multiple choice question.
sourcing
planning
delivering
making
returning correct answers Sourcing
Managing the entire organization so it excels in all dimensions of products and services
important to the customer.
Multiple choice question.
Total quality control
Manufacturing strategy
Just-in-time
Lean manufacturing
Total quality management correct answers TQM
When can a service innovation be patented?
Multiple choice question.
Never
Only when a physical product is provided with the service.
Only when the company holds a trademark.
Always correct answers Never
Core ________ provides must integrate tangible goods correct answers Service
Which of the following is not a type of process in the supply chain?
Sourcing
Planning
Marketing
Making correct answers Marketing
Doing something at the lowest possible cost is known as
Quality
Effectiveness
Efficiency
Value correct answers Efficiency
A network can be added for which of the following?
Multiple select question.
Only services with a physical component
Only manufacturing with high labor content
Any service
Any manufacturing correct answers Any service
Any manufacturing
Which of the following is a characteristic of goods?
Multiple choice question.
Tangible
Perishable and time dependent
High customer interaction
Inherently heterogeneous correct answers Tangible
True or false: Operations and supply chain management is focused on the systems that create
and deliver an organization's products and services. correct answers True
Which of the following processes of supply chain involves picking carriers to move products
to warehouses and customers, coordinating and scheduling the movement of goods and
information through the supply network, developing and operating a network of warehouses,
and running the information systems that manage the receipt of orders from customers and
the invoicing systems that collect payments from customers?
Multiple choice question.
Making
Planning
Returning
Delivering
Sourcing correct answers Delivering
True or false: A process is made up of one or more activities that transform inputs into
outputs correct answers True
Services generally vary from day to day and even hour to hour as a function of the attitudes
of the customers and the servers. Which of the following are exceptions to this?
Multiple select question.
Soft technologies
Hard technologies
Information technologies
New technologies correct answers Hard technologies
Information technologies
The specifications of a service are defined and evaluated as a package of features that affect
the five senses. Which of the following is not one of those features?
Multiple choice question.
Facilitating goods
Implicit services
Supporting facility
Self-serve services
Explicit services correct answers Self-serve services
Where do food products fall on the goods-service continuum?
Multiple choice question.
Pure goods
Pure services
Core goods
,Core services correct answers Pure goods
Building service activities into a firm's product offering is known as
Multiple choice question.
product-service bundling
product-service processing
product-service decoupling
product-service handling correct answers Product-service bundling
__________________ services may need little in the way of facilitating goods, but what they
do use are critical to their performance. correct answers Pure
The attractiveness of a product relative to its cost is known as
Multiple choice question.
effectiveness
efficiency
value
quality correct answers Value
Which of the following processes involves the selection of suppliers?
Multiple choice question.
Returning
Sourcing
Making
Delivering correct answers Sourcing
There are five essential differences between services and goods. Which of the following is
not one of those differences?
Multiple choice question.
Services require interaction with the customer.
Services are inherently homogeneous.
Services are perishable.
Services are defined and evaluated as a package of features that affect the five senses.
A service is an intangible process. correct answers Services are inherently homogeneous
Product-service bundling refers to a company building service activities into its product
offerings for its customers. Which of these service activities would not be included in the
product-service bundle?
Multiple choice question.
Training
Maintenance
Product design
Spare part provisioning correct answers Product design
Core _____ providers already provide a significant service component as part of their
businesses. correct answers Goods
Doing the things that will create the most value for the company is known as
Multiple choice question.
value
, quality
efficiency
effectiveness correct answers Effectiveness
In the context of the supply chain process, _________ involves the selection of suppliers that
will deliver the goods and services needed to create the firm's product.
Multiple choice question.
sourcing
planning
delivering
making
returning correct answers Sourcing
Managing the entire organization so it excels in all dimensions of products and services
important to the customer.
Multiple choice question.
Total quality control
Manufacturing strategy
Just-in-time
Lean manufacturing
Total quality management correct answers TQM
When can a service innovation be patented?
Multiple choice question.
Never
Only when a physical product is provided with the service.
Only when the company holds a trademark.
Always correct answers Never
Core ________ provides must integrate tangible goods correct answers Service
Which of the following is not a type of process in the supply chain?
Sourcing
Planning
Marketing
Making correct answers Marketing
Doing something at the lowest possible cost is known as
Quality
Effectiveness
Efficiency
Value correct answers Efficiency
A network can be added for which of the following?
Multiple select question.
Only services with a physical component
Only manufacturing with high labor content
Any service
Any manufacturing correct answers Any service
Any manufacturing
