ANSWERS
Which of the following things should senders (speakers) and receivers (listeners) do to
ensure that their nonverbal communications are positive and effective?
A) avoid using any facial expressions
B) make consistent eye contact
C) slouch or hunch over
D) speak very softly - Answer -B) make consistent eye contact
After considering several options, Carla selected the Copy-It-Fast Print Shop to print the
business cards for her new company. Carla chose the print shop because it provided
her former employer with quality goods and services. Carla made her decision on the
basis of _____.
A) bias
B) experience
C) friendship
D) emotion - Answer -B) experience
Chase, Marina, and Shayne are working on a project together in class. The project
involves writing a paper, creating a presentation, and presenting to the class. Chase is a
high-achiever who believes that he is one of the smartest students in the class. He
thinks Shayne is fairly smart, too, and a talented artist. However, he has noticed that
Marina doesn't participate in class and struggles to keep up with the homework. He
thinks that, of the three of them, he is the best writer and speaker, and Shayne is the
best artist. Without asking Marina, he starts doing all of the written work and practicing
for the presentation. He asks Shayne to create the graphics for the presentation. When
Marina finds out that Chase and Shayne are doing all of the work without her, she asks
why they have not included her. Chase tells her that he and Shayne know what they are
doing, and that he wants to be sure he gets a good grade, so th - Answer -A) assess
his personal strengths and weaknesses
Chase, Marina, and Shayn are working on a project together in class. The project
involves writing a paper, creating a presentation, and presenting to the class. Chase is a
high-achiever who believes that he is one of the smartest students in the class. He
thinks Shay nis fairly smart, too, and a talented artist. However, he has noticed that
Marina doesn't participate in class and struggles to keep up with the homework. He
thinks that, of the three of them, he is the best writer and speaker, and Shayn is the best
artist. Without asking Marina, he starts doing all of the written work and practicing for
the presentation. He asks Shayn to create the graphics for the presentation. When
Marina finds out that Chase and Shayn are doing all of the work without her, she asks
why they havenotincluded her. Chase tells her that he andShaynknow whatthey are
doing, and that he wants to be sure he gets a good grade, so they need to - Answer -B)
set aside his self-interest and judgment
, Once you have acknowledged your existing biases, you should _____.
A) monitor and challenge your biased thoughts
B) interact with people who share your biases
C) explain to others that everyone has biases
D) try not to dwell on them so they will not affect you - Answer -A) monitor and
challenge your biased thoughts
What should you do if you realize that your vision no longer matches your ambitions?
A) throw out your vision completely
B) change or adjust your original vision
C) realign your ambitions with your vision
D) consult your significant other's vision - Answer -B) change or adjust your original
vision
Dion isn't happy with the way things are. He's achievement oriented because he wants
to change his company's _____.
A) status quo
B) constructive criticism
C) goals
D) feedback - Answer -A) status quo
Chase, Marina, andShaynare working on a project together in class. The projectinvolves
writing a paper, creating a presentation, and presenting to the class. Chase isahigh-
achiever who believes that he is one of the smartest students in the class.
HethinksShaynis fairly smart, too, and a talented artist. However, he has noticed
thatMarina doesn't participate in class and struggles to keep up with the homework.
Hethinks that, of the three of them, he is the best writer and speaker, andShaynis
thebest artist. Without asking Marina, he starts doing all of the written work
andpracticing for the presentation. He asksShaynto create the graphics for
thepresentation.When Marina finds out that Chase andShaynare doingall ofthe work
without her,she asks why they havenotincluded her. Chase tells her that he
andShaynknow whatthey are doing, and that he wants to be sure he gets a good grade,
so they need to dothe work themselves. - Answer -D) courteous
A leader should be an expert at their job. In other words, a leader must possess_____.
A) business knowledge
B) the ability to share a vision
C) flexibility
D) emotional intelligence - Answer -A) business knowledge
Chase, Marina, andShaynare working on a project together in class. The projectinvolves
writing a paper, creating a presentation, and presenting to the class. Chaseis a high-
achiever who believes that he is one of the smartest students in the
class.HethinksShaynis fairly smart, too, and a talented artist. However, he has