IAHSS BASIC TRAINING FOR HEALTHCARE
SECURITY OFFICERS EXAM SCRIPT 2026
COMPLETE QUESTIONS AND SOLUTIONS
100% CORRECT
◉ Crime prevention is the anticipation, recognition, and appraisal of a
crime risk. It also involves what? Answer: Initiating some action to
remove or reduce the risk.
◉ What must be done about life safety deficiencies found in the hazard
surveillance tour? Answer: Correct them immediately.
◉ What is the purpose of crime analysis? Answer: Identify problems and
develop strategies to reduce the problems.
◉ Which of the following is easier and more cost efficient for an
institution? Answer: Building in security systems during the building
design.
◉ Healthcare facilities that provide _______________ customer service
motivates customers to tell others about these organizations. Answer:
Excellent
, ◉ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring Performance, Benchmarking, and Service
Standards.
◉ ___________ can be an excellent way to measure customer service
and improve performance. Answer: Feedback
◉ What are elements in improving customer service? Answer: Identify
Customers, Attitude, Communication and Training.
◉ Communication is ______________. Answer: 93% body language
and 7% words.
◉ Which legal test takes into account neighborhood crime rates,
industry standards, and the owner's experience at other locations?
Answer: Totality of circumstances.
◉ The major source of premise liability in healthcare is from _________
. Answer: Slips and falls.
◉ Property owners have a _________________ duty to maintain the
property in a __________________ condition. Answer: legal...
reasonably safe
SECURITY OFFICERS EXAM SCRIPT 2026
COMPLETE QUESTIONS AND SOLUTIONS
100% CORRECT
◉ Crime prevention is the anticipation, recognition, and appraisal of a
crime risk. It also involves what? Answer: Initiating some action to
remove or reduce the risk.
◉ What must be done about life safety deficiencies found in the hazard
surveillance tour? Answer: Correct them immediately.
◉ What is the purpose of crime analysis? Answer: Identify problems and
develop strategies to reduce the problems.
◉ Which of the following is easier and more cost efficient for an
institution? Answer: Building in security systems during the building
design.
◉ Healthcare facilities that provide _______________ customer service
motivates customers to tell others about these organizations. Answer:
Excellent
, ◉ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring Performance, Benchmarking, and Service
Standards.
◉ ___________ can be an excellent way to measure customer service
and improve performance. Answer: Feedback
◉ What are elements in improving customer service? Answer: Identify
Customers, Attitude, Communication and Training.
◉ Communication is ______________. Answer: 93% body language
and 7% words.
◉ Which legal test takes into account neighborhood crime rates,
industry standards, and the owner's experience at other locations?
Answer: Totality of circumstances.
◉ The major source of premise liability in healthcare is from _________
. Answer: Slips and falls.
◉ Property owners have a _________________ duty to maintain the
property in a __________________ condition. Answer: legal...
reasonably safe
