BA 302 Final || 100% Verified Solutions.
low performance correct answers Low group cohesion and low task commitment: low or high
performance
d) facts need to be conveyed correct answers Written communication should be used when:
a) there is time urgency.
b) ideas are simple.
c) emotions or feelings need to be conveyed.
d) facts need to be conveyed
c) Subordinates correct answers Recent surveys indicate that managers spend a majority of
their time communicating with what group?
a) Those external to the organization
b) Superiors
c) Subordinates
d) Others that are internal to the firm e.g., those in other departments
c) When individuals are lying, they blink more frequently, shift their feet, and shrug more
often correct answers What has research shown to be true about nonverbal communication?
a) Nonverbal cues are only minimally important.
b)Our gestures and other nonverbal movements are largely habitual and really do not convey
much to your audience.
c) When individuals are lying, they blink more frequently, shift their feet, and shrug more
often.
d) Only 7% of our message is conveyed through nonverbal communication while 55% is
conveyed through the actual words of the message.
a) Verbal correct answers Anna is placing her workgroup's lunch order over the phone with
the Pizza Shoppe. She is using what type of communication?
a) Verbal
b) Direct
c) Nonverbal
d) Written
d) Videoconferencing correct answers Which of the following communication channels
would be the most information-rich?
a) Written letters
b) Handheld devices
c) E-mails
d) Videoconferencing
a) Salesman correct answers Which of the following terms is an example of biased language?
a) Salesman
,b) Cleaner
c) Nurse
d) Engineer
a) sender correct answers The individual originating a message is called the
a) sender.
b) encoder.
c) receiver.
d) decoder
d) rehearsing correct answers A communication receiver who is preparing his comment or
answer and not really listening to the sender is
a) using jargon.
b) using semantics.
c) biased.
d) rehearsing
b) Press release correct answers Which of the following is an example of external
communication?
a) An email to new employees
b) Press release
c) Attitude survey
d) Suggestion box
d) Over ninety percent of employers consider writing a key skill for hiring new employees
correct answers Which of the following statements regarding verbal and written
communication is true?
a) Written communication is an inherently flawed medium for conveying specific facts.
b) Individuals hear about 150 words per minute, but speak around 400-500 per minute.
c) It is very difficult to teach individuals to write clearly.
d) Over ninety percent of employers consider writing a key skill for hiring new employees
b) encoding correct answers In the communication process model, the task of translating an
idea into words is called
a) decoding.
b) encoding.
c) medium.
d) noise.
a) Filtering is withholding information to manage a person's reactions. correct answers Which
of the following statements about filtering information is accurate?
a) Filtering is withholding information to manage a person's reactions.
b) Filtering enables people to get the most accurate picture of a situation.
c) People tend to filter downward communication more than upward communication.
,d) To maximize the chances of sending effective communication, it is advisable to use a
single channel to send it
1) True correct answers When team members are found to be poor performers due to a lack
of ability, the team is likely to try and train the individual.
1) True
2) False
1) True correct answers Because the storming stage is a very chaotic one, many groups get
stuck in that phase of group development.
1) True
2) False
2) False correct answers Collective efficacy is generally influenced by verbal persuasion,
group observation, and pay level.
1) True
2) False
b) If social roles are filled in a firm, groups are more cohesive. correct answers Which of the
following is accurate regarding the nature of social roles in a team?
a) If social roles are filled in a firm, groups are more prone to suffer process losses.
b) If social roles are filled in a firm, groups are more cohesive.
c) If social roles are filled in a firm, group members are more likely to engage in social
loafing.
d) If social roles are filled in a firm, group members are more likely to have biases.
b) Group members are trying to learn about one another. correct answers Which of the
following statements is correct with regard to the forming stage of group development?
a) Leadership does not matter at this stage.
b) Group members are trying to learn about one another.
c) Group members are cohesive and cooperative.
d) Group members are trying to clarify what needs to be done and who needs to do it
b) shared expectations about how things operate within a group or team. correct answers
Norms refer to
a) agreements on established ground rules, goals and roles.
b) shared expectations about how things operate within a group or team.
c) formal approaches to decision making in the group or team.
d) measures of camaraderie in the group or team
d) All of the above correct answers Which of the following represents a unique challenge
with regard to the management of virtual teams?
a) Building trust with virtual team.
b) Not being physically seen by managers.
c) Nature of communication used with virtual team.
d) All of the above
, 2) False correct answers If a variety of knowledge, skills, and abilities is needed, if feedback
from different organizational groups is needed, if tasks are largely independent, and if wide
cooperation is needed to achieve mutual goals, then a team is needed.
1) True
2) False
b) Collaborative action correct answers Which of the following is a key property of a team?
a) Compensation based on individual outcomes
b) Collaborative action
c) Clear simple goals
d) Independent tasks
b) Groupthink correct answers What group-related phenomenon would the critic on a team
help to guard against?
a) Cohesion
b) Groupthink
c) Interdependence
d) Social loafing
1) True correct answers Social roles in a group or team include cooperator, communicator,
and calibrator.
1) True
2) False
d) Groupthink correct answers NASA endured the Challenger disaster when group members
conformed with top managers' decisions that launching the space shuttle in freezing
temperatures was better than missing the launch window. This is an example of what group
process?
a) Social loafing
b) Cohesion
c) Collective efficacy
d) Groupthink
1) True correct answers Intrapersonal conflict can arise due to role ambiguity and role
conflict.
1) True
2) False
1) True correct answers The integrative approach is a new creative approach to negotiation
that can lead to a "win-win" situation.
1) True
2) False
d) Arbitration is an acceptable practice for many companies to resolve challenging problems.
correct answers Which of the following statements regarding third party negotiations is
correct?
low performance correct answers Low group cohesion and low task commitment: low or high
performance
d) facts need to be conveyed correct answers Written communication should be used when:
a) there is time urgency.
b) ideas are simple.
c) emotions or feelings need to be conveyed.
d) facts need to be conveyed
c) Subordinates correct answers Recent surveys indicate that managers spend a majority of
their time communicating with what group?
a) Those external to the organization
b) Superiors
c) Subordinates
d) Others that are internal to the firm e.g., those in other departments
c) When individuals are lying, they blink more frequently, shift their feet, and shrug more
often correct answers What has research shown to be true about nonverbal communication?
a) Nonverbal cues are only minimally important.
b)Our gestures and other nonverbal movements are largely habitual and really do not convey
much to your audience.
c) When individuals are lying, they blink more frequently, shift their feet, and shrug more
often.
d) Only 7% of our message is conveyed through nonverbal communication while 55% is
conveyed through the actual words of the message.
a) Verbal correct answers Anna is placing her workgroup's lunch order over the phone with
the Pizza Shoppe. She is using what type of communication?
a) Verbal
b) Direct
c) Nonverbal
d) Written
d) Videoconferencing correct answers Which of the following communication channels
would be the most information-rich?
a) Written letters
b) Handheld devices
c) E-mails
d) Videoconferencing
a) Salesman correct answers Which of the following terms is an example of biased language?
a) Salesman
,b) Cleaner
c) Nurse
d) Engineer
a) sender correct answers The individual originating a message is called the
a) sender.
b) encoder.
c) receiver.
d) decoder
d) rehearsing correct answers A communication receiver who is preparing his comment or
answer and not really listening to the sender is
a) using jargon.
b) using semantics.
c) biased.
d) rehearsing
b) Press release correct answers Which of the following is an example of external
communication?
a) An email to new employees
b) Press release
c) Attitude survey
d) Suggestion box
d) Over ninety percent of employers consider writing a key skill for hiring new employees
correct answers Which of the following statements regarding verbal and written
communication is true?
a) Written communication is an inherently flawed medium for conveying specific facts.
b) Individuals hear about 150 words per minute, but speak around 400-500 per minute.
c) It is very difficult to teach individuals to write clearly.
d) Over ninety percent of employers consider writing a key skill for hiring new employees
b) encoding correct answers In the communication process model, the task of translating an
idea into words is called
a) decoding.
b) encoding.
c) medium.
d) noise.
a) Filtering is withholding information to manage a person's reactions. correct answers Which
of the following statements about filtering information is accurate?
a) Filtering is withholding information to manage a person's reactions.
b) Filtering enables people to get the most accurate picture of a situation.
c) People tend to filter downward communication more than upward communication.
,d) To maximize the chances of sending effective communication, it is advisable to use a
single channel to send it
1) True correct answers When team members are found to be poor performers due to a lack
of ability, the team is likely to try and train the individual.
1) True
2) False
1) True correct answers Because the storming stage is a very chaotic one, many groups get
stuck in that phase of group development.
1) True
2) False
2) False correct answers Collective efficacy is generally influenced by verbal persuasion,
group observation, and pay level.
1) True
2) False
b) If social roles are filled in a firm, groups are more cohesive. correct answers Which of the
following is accurate regarding the nature of social roles in a team?
a) If social roles are filled in a firm, groups are more prone to suffer process losses.
b) If social roles are filled in a firm, groups are more cohesive.
c) If social roles are filled in a firm, group members are more likely to engage in social
loafing.
d) If social roles are filled in a firm, group members are more likely to have biases.
b) Group members are trying to learn about one another. correct answers Which of the
following statements is correct with regard to the forming stage of group development?
a) Leadership does not matter at this stage.
b) Group members are trying to learn about one another.
c) Group members are cohesive and cooperative.
d) Group members are trying to clarify what needs to be done and who needs to do it
b) shared expectations about how things operate within a group or team. correct answers
Norms refer to
a) agreements on established ground rules, goals and roles.
b) shared expectations about how things operate within a group or team.
c) formal approaches to decision making in the group or team.
d) measures of camaraderie in the group or team
d) All of the above correct answers Which of the following represents a unique challenge
with regard to the management of virtual teams?
a) Building trust with virtual team.
b) Not being physically seen by managers.
c) Nature of communication used with virtual team.
d) All of the above
, 2) False correct answers If a variety of knowledge, skills, and abilities is needed, if feedback
from different organizational groups is needed, if tasks are largely independent, and if wide
cooperation is needed to achieve mutual goals, then a team is needed.
1) True
2) False
b) Collaborative action correct answers Which of the following is a key property of a team?
a) Compensation based on individual outcomes
b) Collaborative action
c) Clear simple goals
d) Independent tasks
b) Groupthink correct answers What group-related phenomenon would the critic on a team
help to guard against?
a) Cohesion
b) Groupthink
c) Interdependence
d) Social loafing
1) True correct answers Social roles in a group or team include cooperator, communicator,
and calibrator.
1) True
2) False
d) Groupthink correct answers NASA endured the Challenger disaster when group members
conformed with top managers' decisions that launching the space shuttle in freezing
temperatures was better than missing the launch window. This is an example of what group
process?
a) Social loafing
b) Cohesion
c) Collective efficacy
d) Groupthink
1) True correct answers Intrapersonal conflict can arise due to role ambiguity and role
conflict.
1) True
2) False
1) True correct answers The integrative approach is a new creative approach to negotiation
that can lead to a "win-win" situation.
1) True
2) False
d) Arbitration is an acceptable practice for many companies to resolve challenging problems.
correct answers Which of the following statements regarding third party negotiations is
correct?
