Exam Questions and CORRECT Answers| (2025
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Terms in this set (100)
Degree to which a set of inherent characteristics of a
QUALITY
product or service, fulfill requirements - ISO
DEFINE
MEASURE
Explain DMAIC ANALYZE
IMPROVE
CONTROL
1. Take the exact voice of customer
Voice Of Customer 2. Excerpts from customers showcasing need
Requirements (VOC Steps) 3. Critical to Quality (CTQ) requirements - write
customer need in measurable terms
x axis groups: simple | complex
y axis groups:
unknown
Explain the Cause- ----
Solution Matrix known
(x axis label: SOLUTION, y: ----------------
CAUSE) simple x known: Just Do It, Kaizen
simple x unknown: Seek Expert
complex x known: Lean
complex x unknown: Six Sigma
, Define Statistics Statistics is a way to get information from data
Descriptive Statistics: Method organizing and
presenting data in a convenient and informative way
(uppercase "N")
What are the two
branches of Statistics
Inferential Statistics: Methods used to draw
conclusions of populations based on a sample
(lowercase "n")
Measures of Central Tendency: Mean, Median, Mode,
What are the two Quartiles
measures of Descriptive
Statistics? Measures of Variance:
Standard Deviation, Variance, Range
Q: What problem are you trying to solve?
1. Understand customer & business requirements
What are the steps of the
2. Complete the project charter
Define phase?
3. Complete high-level as-is process map
4. Toll gate review
Q: What is the extent of the problem?
1. Identify what to measure
What are the steps of the
2. Plan and collect data
Measure phase?
3. Determine baseline performance
4. Toll gate review
Q: Why is the problem occurring?
1. Identify performance gaps
What are the steps of the
2. Ascertain critical root-causes
Analyze phase?
3. Validate root-causes
4. Toll gate review
What do you propose to do and why?
1. Generate, prioritize and select solutions
What are the steps of the
2. Pilot solution(s)
Improve phase?
3. Validate impact of solution(s)
4. Toll gate review