Course 1 Module 7 UPDATED Study Guide
QUESTIONS AND CORRECT ANSWERS
National Do Not Call List (DNCL) - CORRECT ANSWERS Allows
consumers to register their phone/fax numbers to avoid unsolicited
telemarketing calls.
Telemarketers cannot contact registered numbers for business purposes.
Managed by the Canadian Radio-television and Telecommunications
Commission (CRTC); operated by Bell Canada.
Rules for Brokerages:
Must register with the National DNCL and subscribe to access the list.
Must comply with DNCL rules to avoid penalties.
Broker of record decides if the brokerage will engage in telemarketing (e.g.,
cold calls, unsolicited faxes).
Penalties for Violations:
Up to $1,500 for individuals.
Up to $15,000 for corporations.
Internal Do Not Call List - CORRECT ANSWERS Brokerage internal
list.
Add consumers who request no calls/faxes from the brokerage.
Include:
,Request date and time.
Consumer's name and contact info.
10-digit phone number(s).
Keep records for at least 3 years.
Maintenance:
Continuously update and maintain both National DNCL and internal DNCL.
Exemptions to the National DNCL - CORRECT ANSWERS Existing
Business Relationship:
Consumer inquired about properties (e.g., sale/lease) within the last 6 months.
Consumer purchased, leased, or rented through the brokerage within the last 18
months.
Consumer has a written agreement (e.g., representation or customer service
agreement) in effect or expired within the last 18 months.
Express Consent:
Consumer gave specific permission to be contacted (e.g., signing an open house
guest book that clearly states permission).
Scope:
Rules apply to residential consumers, not businesses.
Exempt organizations: political parties, polling firms, and registered charities.
, Telemarketing and DNCL Guidelines: Verify Registration and Subscription -
CORRECT ANSWERS Confirm the brokerage is a registered
telemarketer and has subscribed to the National DNCL.
Do not engage in telemarketing unless the brokerage has an active National
DNCL subscription.
Telemarketing and DNCL Guidelines: Brokerage Policies - CORRECT
ANSWERS Updating telemarketing lists at least every 31 days.
Consumer consent must be obtained before recording calls.
Canada's Anti-Spam Legislation (CASL) 2014 - CORRECT ANSWERS
Requirements for sending commercial electronic messages (CEMs).
Commercial Electronic Message (CEM) - CORRECT ANSWERS A
Commercial Electronic Message (CEM) is any electronic message (e.g., email,
text, instant message) that promotes a commercial activity, like selling property
or advertising goods/services, with or without profit intent.
Includes text, sound, voice, or image messages, and hyperlinks to
websites/databases promoting commercial activity.
Messages sent via social media platforms (e.g., Facebook, LinkedIn) count as
CEMs.
What is NOT covered by CASL?
- Twitter/Facebook wall posts
- Websites
- Blogs
QUESTIONS AND CORRECT ANSWERS
National Do Not Call List (DNCL) - CORRECT ANSWERS Allows
consumers to register their phone/fax numbers to avoid unsolicited
telemarketing calls.
Telemarketers cannot contact registered numbers for business purposes.
Managed by the Canadian Radio-television and Telecommunications
Commission (CRTC); operated by Bell Canada.
Rules for Brokerages:
Must register with the National DNCL and subscribe to access the list.
Must comply with DNCL rules to avoid penalties.
Broker of record decides if the brokerage will engage in telemarketing (e.g.,
cold calls, unsolicited faxes).
Penalties for Violations:
Up to $1,500 for individuals.
Up to $15,000 for corporations.
Internal Do Not Call List - CORRECT ANSWERS Brokerage internal
list.
Add consumers who request no calls/faxes from the brokerage.
Include:
,Request date and time.
Consumer's name and contact info.
10-digit phone number(s).
Keep records for at least 3 years.
Maintenance:
Continuously update and maintain both National DNCL and internal DNCL.
Exemptions to the National DNCL - CORRECT ANSWERS Existing
Business Relationship:
Consumer inquired about properties (e.g., sale/lease) within the last 6 months.
Consumer purchased, leased, or rented through the brokerage within the last 18
months.
Consumer has a written agreement (e.g., representation or customer service
agreement) in effect or expired within the last 18 months.
Express Consent:
Consumer gave specific permission to be contacted (e.g., signing an open house
guest book that clearly states permission).
Scope:
Rules apply to residential consumers, not businesses.
Exempt organizations: political parties, polling firms, and registered charities.
, Telemarketing and DNCL Guidelines: Verify Registration and Subscription -
CORRECT ANSWERS Confirm the brokerage is a registered
telemarketer and has subscribed to the National DNCL.
Do not engage in telemarketing unless the brokerage has an active National
DNCL subscription.
Telemarketing and DNCL Guidelines: Brokerage Policies - CORRECT
ANSWERS Updating telemarketing lists at least every 31 days.
Consumer consent must be obtained before recording calls.
Canada's Anti-Spam Legislation (CASL) 2014 - CORRECT ANSWERS
Requirements for sending commercial electronic messages (CEMs).
Commercial Electronic Message (CEM) - CORRECT ANSWERS A
Commercial Electronic Message (CEM) is any electronic message (e.g., email,
text, instant message) that promotes a commercial activity, like selling property
or advertising goods/services, with or without profit intent.
Includes text, sound, voice, or image messages, and hyperlinks to
websites/databases promoting commercial activity.
Messages sent via social media platforms (e.g., Facebook, LinkedIn) count as
CEMs.
What is NOT covered by CASL?
- Twitter/Facebook wall posts
- Websites
- Blogs
