IAHSS FULL STUDY GUIDE WITH QUESTIONS
AND CORRECT ANSWERS LATEST 2025-2026
EXAM UPDATE |GRADE A+ GUARANTEE
Which of the following is not an example of an external costumer?
A. Patients.
B. Vendors.
C. Employees.
D. Regulatory agencies. - Answer-C. Employees.
Which of the following does NOT help the security uniform
communicate an appropriate message to the public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - Answer-B. Wearing the uniform shirt outside of
the trousers.
Which of the following is NOT an example of undesirable behavior and
demeanor in a security officer?
,A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - Answer-D. Confidence.
What is the relationship between employees and management
sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - Answer-A. Employee relations.
Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - Answer-C. Block entrances to the
building.
Which of the following is NOT a true statement about customers'
perceptions of their experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
,D. Interaction is affected by all of your actions. - Answer-B. Interaction
can only be perceived by words stated.
Which of the following is NOT one of the three powerful, personal
reasons to provide great customer service?
A. More job satisfaction.
B. Less stress and hassle.
C. Trying to impress your supervisor.
D. More job success. - Answer-C. Trying to impress your supervisor.
Which of the following describes the main objective of good customer
service?
A. To make the customer walk away with a positive feeling.
B. To help the customer see that someone tried, even though though the
customer,s wants were not met.
C. To make the customer think no one cares about the concern raised by
the customer.
D. To help the customer walk away with a neutral feeling. - Answer-A.
To make the customer walk away with a positive feeling.
Which of the following is the definition of a customer?
A. External paying customer.
B. Internal customer.
C. Non-paying external customer.
, D. Anyone with whom you interact. - Answer-D. Anyone with whom
you interact.
Which of the following is NOT a common technique to use while
providing good customer service.
A. Acknowledge the customer's needs.
B. Use inappropriate body language.
C. Provide alternatives.
D. Say thank you. - Answer-B. Use inappropriate body language.
The Joint Commission requires that risk assessments be conducted how
often?
A. Every two years.
B. Every six months.
C. Every year.
D. Monthly. - Answer-C. Every year.
Which of the following is NOT a true statement?
A. Team building encourages employee involvement in planning,
problem solving, and decision making within the organization.
B. Team building promotes a better understanding of decisions.
C. Team building rarely contributes to support for ownership of
decisions, processes, and changes.
AND CORRECT ANSWERS LATEST 2025-2026
EXAM UPDATE |GRADE A+ GUARANTEE
Which of the following is not an example of an external costumer?
A. Patients.
B. Vendors.
C. Employees.
D. Regulatory agencies. - Answer-C. Employees.
Which of the following does NOT help the security uniform
communicate an appropriate message to the public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - Answer-B. Wearing the uniform shirt outside of
the trousers.
Which of the following is NOT an example of undesirable behavior and
demeanor in a security officer?
,A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - Answer-D. Confidence.
What is the relationship between employees and management
sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - Answer-A. Employee relations.
Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - Answer-C. Block entrances to the
building.
Which of the following is NOT a true statement about customers'
perceptions of their experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
,D. Interaction is affected by all of your actions. - Answer-B. Interaction
can only be perceived by words stated.
Which of the following is NOT one of the three powerful, personal
reasons to provide great customer service?
A. More job satisfaction.
B. Less stress and hassle.
C. Trying to impress your supervisor.
D. More job success. - Answer-C. Trying to impress your supervisor.
Which of the following describes the main objective of good customer
service?
A. To make the customer walk away with a positive feeling.
B. To help the customer see that someone tried, even though though the
customer,s wants were not met.
C. To make the customer think no one cares about the concern raised by
the customer.
D. To help the customer walk away with a neutral feeling. - Answer-A.
To make the customer walk away with a positive feeling.
Which of the following is the definition of a customer?
A. External paying customer.
B. Internal customer.
C. Non-paying external customer.
, D. Anyone with whom you interact. - Answer-D. Anyone with whom
you interact.
Which of the following is NOT a common technique to use while
providing good customer service.
A. Acknowledge the customer's needs.
B. Use inappropriate body language.
C. Provide alternatives.
D. Say thank you. - Answer-B. Use inappropriate body language.
The Joint Commission requires that risk assessments be conducted how
often?
A. Every two years.
B. Every six months.
C. Every year.
D. Monthly. - Answer-C. Every year.
Which of the following is NOT a true statement?
A. Team building encourages employee involvement in planning,
problem solving, and decision making within the organization.
B. Team building promotes a better understanding of decisions.
C. Team building rarely contributes to support for ownership of
decisions, processes, and changes.
