1. The Private Security & Investigative Services Act, 2005 definition of a security
guard:: a person who performs work, for remuneration, that consists primarily of guarding or patrolling for the purpose of
protecting persons or property
2. What would be appropriate to do if a security guard observed a physically impaired individual in a wheelchair having difficulty
on a ramp inside a mall
the guard is patrolling?: after asking the individual if help is required and is accepted, the security guard guides the wheelchair
down the ramp with the back of the wheelchair first
3. When you are using your notebook, how should you record your notes?: record the time before each entry and arrange your
notes in chronological order
4. Security guards must always keep in mind that people may have health issues not familiar to the security guard. When
restraining an individual, what precautions should a security guard take when restraining an individual.: everyone
being restrained should be considered to be at risk for restraint-related positional asphyxia and be aware that some people are
more at risk due to contributing factors
5. What are the key principles in communication?: Non-verbal (body language, Verbal &
para-verbal communication, active/empathic listening
6. What is the advantage for a security guard patrolling a larger area instead of
just staying in one spot?: It allows the security guard to observe more details as well as locate hazards in various parts of the site
7. What is a job that may not be performed as a Licensed Security Guard?: Bailiff
8. What should a security guard ensure they do when assigned and using a
notebook?: Use a black pen, make notes right away, write name and other identification info in front of book
9. What is true about the Personal Information Protection & Electronic Docu-ments Act: It governs how private sector
organizations collect, use and disclose personal information in the course of commercial business and it is a law relating to
information privacy
10. What are some examples of active/empathic listening?: Giving undivided attention, avoid interrupting, avoid being
condescending or judgemental
11. What is a false statement regarding the mandatory requirements of security guards and/or private investigators individua
licenses?: The person must be in good physical condition
12. What would not be appropriate when communicating with an individual whose first language is not English?: If the
individual is hard to understand and their comments are unclear after several attempts, fake understanding to avoid the other
individual from getting frustrated
13. Under the Private Security and Investigative Services Act, 2005, what is true
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