OMGT 5373 - Quality Management Midterm Questions and Correct Answers

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OMGT 5373 - Quality Management Midterm
Questions and Correct Answers
5 Perceptions of Quality Ans: Customer, Product, User, Value,
Manufacturing

Customer Perspective Ans: meeting or exceeding customer
expectations

Product Perspective Ans: quantities of product attributes

User Perspective Ans: fitness for the intended use

Value Perspective Ans: quality vs price

Manufacturing Perspective Ans: conformance to specifications

Total Quality Management (TQM) Ans: The US response,
emphasizing not only statistics but approaches that embrace the
entire organization.

big Q, little q Ans: Managing for quality in organizational
processes has been referred to as _____ while managing product
quality has been referred to as _____.

Quality Design Ans: The degree to which the quality
characteristics are embedded into the product or service.


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Manufacturing based Ans: Conformance to specifications to which
quality definition?

A Ans: Type of Cost for: Test and Inspection

A. Appraisal

B. External Failure

C. Internal Failure

D. Prevention

B Ans: Type of Cost for: Returns

A. Appraisal

B. External Failure

C. Internal Failure

D. Prevention

D Ans: Type of Cost for: Training

A. Appraisal

B. External Failure

C. Internal Failure


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