MGMT300 EXAM 2 CSULB QUESTIONS
WITH 100% CORRECT ANSWERS
LATEST VERSION 2025/2026.
Triple Bottom Line - ANS A business strategy that includes social, economic, and
environmental criteria.
Value Chain - ANS the series of internal departments that carry out value-creating activities
to design, produce, market, deliver, and support a firm's products
Operations Management - ANS - The science and art of ensuring that goods and services are
created and delivered successfully to customers.
It includes:
1) The design of goods, services, and the processes that create them.
2) The day-to-day management of those processes.
3) Continual improvement of these goods, services, and processes.
Three Issues of OM (Operations Management) - ANS Operations Management:
1) Efficiency: how well resources are used in creating output.
2) Cost: the cost of operations.
3) Quality: the quality of goods and services that create customer satisfaction.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,- All three contribute to profitability and ultimately the long-run success of a company.
Key Activities of OM (Operations Management) - ANS Operations Management:
1) Forecasting
2) Supply chain management
3) Facility layout and design
4) Technology section
5) Quality management
6) Purchasing
7) Resource and capacity management
8) Process design
9) Job design
10) Service encounter design
11) Scheduling
12) Sustainability
Seven Eras of OM (Operations Management) - ANS Operations Management:
- 1950's: Focus on cost and efficiency.
- 1960's: Focus on quality.
- 1970's: Focus on customization and design.
- 1980's: Focus on time.
- 1990's: Focus on service and value.
- 2000's: Focus on sustainability.
- 2010's: Focus on data and analytics.
Current Challenges of OM (Operations Management) - ANS Operations Mangement:
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, 1) Technology
2) Globalization
3) Customer expectations
4) Engaging the workforce
5) Quality
6) Innovation and agility
Good - ANS - A physical product that a person can see, touch, or consume.
Durable Good (Good) - ANS Good:
- A product that does not quickly wear out and typically lasts at least three years. Examples are:
1) Vehicles
2) Dishwashers
3) Furniture
Non-durable Good (Good) - ANS Good:
- A product that is no longer useful once it's used, perishable, and lasts for less than three years.
Examples are:
1) Toothpaste
2) Clothing
3) Food
Goods-Producing Firms - ANS - These type of firms are found in industries such as:
1) Manufacturing
2) Farming
3) Forestry
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
WITH 100% CORRECT ANSWERS
LATEST VERSION 2025/2026.
Triple Bottom Line - ANS A business strategy that includes social, economic, and
environmental criteria.
Value Chain - ANS the series of internal departments that carry out value-creating activities
to design, produce, market, deliver, and support a firm's products
Operations Management - ANS - The science and art of ensuring that goods and services are
created and delivered successfully to customers.
It includes:
1) The design of goods, services, and the processes that create them.
2) The day-to-day management of those processes.
3) Continual improvement of these goods, services, and processes.
Three Issues of OM (Operations Management) - ANS Operations Management:
1) Efficiency: how well resources are used in creating output.
2) Cost: the cost of operations.
3) Quality: the quality of goods and services that create customer satisfaction.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,- All three contribute to profitability and ultimately the long-run success of a company.
Key Activities of OM (Operations Management) - ANS Operations Management:
1) Forecasting
2) Supply chain management
3) Facility layout and design
4) Technology section
5) Quality management
6) Purchasing
7) Resource and capacity management
8) Process design
9) Job design
10) Service encounter design
11) Scheduling
12) Sustainability
Seven Eras of OM (Operations Management) - ANS Operations Management:
- 1950's: Focus on cost and efficiency.
- 1960's: Focus on quality.
- 1970's: Focus on customization and design.
- 1980's: Focus on time.
- 1990's: Focus on service and value.
- 2000's: Focus on sustainability.
- 2010's: Focus on data and analytics.
Current Challenges of OM (Operations Management) - ANS Operations Mangement:
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, 1) Technology
2) Globalization
3) Customer expectations
4) Engaging the workforce
5) Quality
6) Innovation and agility
Good - ANS - A physical product that a person can see, touch, or consume.
Durable Good (Good) - ANS Good:
- A product that does not quickly wear out and typically lasts at least three years. Examples are:
1) Vehicles
2) Dishwashers
3) Furniture
Non-durable Good (Good) - ANS Good:
- A product that is no longer useful once it's used, perishable, and lasts for less than three years.
Examples are:
1) Toothpaste
2) Clothing
3) Food
Goods-Producing Firms - ANS - These type of firms are found in industries such as:
1) Manufacturing
2) Farming
3) Forestry
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
