MGMT 3500 - EXAM 1 QUESTIONS WITH
100% CORRECT ANSWERS LATEST
VERSION 2025/2026.
Management - ANS getting work done through others
Efficiency - ANS getting work done with a minimum amount of effort, expense, or waste
ex: starbucks measures efficiency in terms of transactions per labor hour
Effectiveness - ANS accomplishing tasks that help fulfill organizational objectives
ex: an objective might be customer service and satisfaction
Four Functions of Management - ANS planning, organizing, leading, controlling
Four Functions of Management: Planning - ANS determining organizational goals and a
means for achieving them
Four Functions of Management: Organizing - ANS deciding where decisions will be made,
who will do what jobs and tasks, and who will work for whom
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Four Functions of Management: Leading - ANS inspiring and motivating workers to work hard
to achieve organizational goals
Four Functions of Management: Controlling - ANS monitoring progress toward goal
achievement and taking corrective action when needed
Top Managers - ANS executives responsible for the overall direction of the organization
- CEO (executive)
- COO (operating)
- CFO (financial)
- CIO (information)
Middle Managers - ANS responsible for setting objectives consistent with top management's
goals and for planning and implementing subunit strategies for achieving these objectives
- plant manager
- regional manager
- divisional manager
First-line Managers - ANS train and supervise the performance of nonmanagerial employees
who are directly responsible for producing the company's products or services
- monitoring, teaching, and short-term planning
- office manager
- shift supervisor
- department manager
Team Leaders - ANS managers responsible for facilitating team activities toward goal
accomplishment
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Managerial Roles: Figurehead - ANS the interpersonal role managers play when they perform
ceremonial duties
Managerial Roles: Leader - ANS the interpersonal role managers play when they motivate
and encourage workers to accomplish organizational objectives
Managerial Roles: Liaison - ANS the interpersonal role managers play when they deal with
people outside their units
Managerial Roles: Monitor - ANS the informational role managers play when they scan their
environment for information
Managerial Roles: Disseminator - ANS the informational role managers play when they share
information with others in their departments or companies
Managerial Roles: Spokesperson - ANS the informational role managers play when they share
information with people outside their departments or companies
Decisional Roles: Entrepreneur - ANS the decisional role managers play when they adapt
themselves, their subordinates, and their units to change
Decisional Roles: Disturbance Handler - ANS the decisional role managers play when they
respond to severe pressures and problems that demand immediate action
Decisional Roles: Resource Allocator - ANS the decisional role managers play when they
decide who gets what resources and in what amounts
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
100% CORRECT ANSWERS LATEST
VERSION 2025/2026.
Management - ANS getting work done through others
Efficiency - ANS getting work done with a minimum amount of effort, expense, or waste
ex: starbucks measures efficiency in terms of transactions per labor hour
Effectiveness - ANS accomplishing tasks that help fulfill organizational objectives
ex: an objective might be customer service and satisfaction
Four Functions of Management - ANS planning, organizing, leading, controlling
Four Functions of Management: Planning - ANS determining organizational goals and a
means for achieving them
Four Functions of Management: Organizing - ANS deciding where decisions will be made,
who will do what jobs and tasks, and who will work for whom
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Four Functions of Management: Leading - ANS inspiring and motivating workers to work hard
to achieve organizational goals
Four Functions of Management: Controlling - ANS monitoring progress toward goal
achievement and taking corrective action when needed
Top Managers - ANS executives responsible for the overall direction of the organization
- CEO (executive)
- COO (operating)
- CFO (financial)
- CIO (information)
Middle Managers - ANS responsible for setting objectives consistent with top management's
goals and for planning and implementing subunit strategies for achieving these objectives
- plant manager
- regional manager
- divisional manager
First-line Managers - ANS train and supervise the performance of nonmanagerial employees
who are directly responsible for producing the company's products or services
- monitoring, teaching, and short-term planning
- office manager
- shift supervisor
- department manager
Team Leaders - ANS managers responsible for facilitating team activities toward goal
accomplishment
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Managerial Roles: Figurehead - ANS the interpersonal role managers play when they perform
ceremonial duties
Managerial Roles: Leader - ANS the interpersonal role managers play when they motivate
and encourage workers to accomplish organizational objectives
Managerial Roles: Liaison - ANS the interpersonal role managers play when they deal with
people outside their units
Managerial Roles: Monitor - ANS the informational role managers play when they scan their
environment for information
Managerial Roles: Disseminator - ANS the informational role managers play when they share
information with others in their departments or companies
Managerial Roles: Spokesperson - ANS the informational role managers play when they share
information with people outside their departments or companies
Decisional Roles: Entrepreneur - ANS the decisional role managers play when they adapt
themselves, their subordinates, and their units to change
Decisional Roles: Disturbance Handler - ANS the decisional role managers play when they
respond to severe pressures and problems that demand immediate action
Decisional Roles: Resource Allocator - ANS the decisional role managers play when they
decide who gets what resources and in what amounts
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
