NCOM 1000 FINAL EXAM QUESTIONS
WITH 100% CORRECT ANSWERS
LATEST VERSION 2025/2026.
Why do we communicate? (3) - ANS - to gain a new perspective
- to achieve our desired outcomes
- to improve our skills
What effect does communication have on our physical needs? - ANS - communication is so
important that it's presence or absence affects our health
- it is important to be able to talk things out
- personal communication is essential to our needs
What effect does communication have on our identity - ANS Communication helps us learn
who we are, identity comes from the way we interact with people
No compunction = no sense of identity
What effect does communication have on our social needs - ANS Communication is the
principle way relationships are created
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,What effect does communication have on our practical needs - ANS Communication is an
essential part of effectiveness in many situations ( being able to tell people what you need, want
- listening to what others need or want)
What are the five principles of communication? - ANS 1) transactional
2) intentional/unintentional
3) content & relational
4) irreversible
5) unrepeatable
Describe the first principle of communication: transactional - ANS Depends on the
involvement of the partner, a dynamic process with a degree of mutual influence - give and take
Describe the second principle of communication: intentional/unintentional - ANS Some
communication is deliberate, and sometimes we overhear others talking around us
Describe the third principle of communication: content & relational - ANS Paying attention to
the topic is influenced by how I feel about it and he person I'm talking with
Describe the fourth principle of communication: irreversible - ANS Cannot take back what has
been said but further explanation can help clear up confusion
Describe the fifth principle of communication: unrepeatable - ANS Both sender & receiver
change with communication making it impossible to reappear the same message twice
Common communication misconceptions (4) - ANS - not all communication seeks
understanding
- more communication is not always better
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, - communication will solve all problems
- effective communication is not a natural ability
Quantitative - ANS Any interaction between two people or more
Qualitative - ANS When people treat each other as unique individuals, regardless of context
or the amount of people involved
Pros of computer mediated communication (3) - ANS - allows people who tend to be more
shy interact more
- you can chose whether or not to respond
- allows you to communicate easier demographically
Cons of computer mediated communication (2) - ANS - greater chance of misunderstanding,
lacks emotion
- once it's on the internet you can't take it off
Characteristics of competent communication: (7) - ANS - large repertoire of skills
- adaptability
- ability to perform skillfully
- involvement
- empathy and perspective
taking
- cognitive complexity
- self-monitoring
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
WITH 100% CORRECT ANSWERS
LATEST VERSION 2025/2026.
Why do we communicate? (3) - ANS - to gain a new perspective
- to achieve our desired outcomes
- to improve our skills
What effect does communication have on our physical needs? - ANS - communication is so
important that it's presence or absence affects our health
- it is important to be able to talk things out
- personal communication is essential to our needs
What effect does communication have on our identity - ANS Communication helps us learn
who we are, identity comes from the way we interact with people
No compunction = no sense of identity
What effect does communication have on our social needs - ANS Communication is the
principle way relationships are created
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,What effect does communication have on our practical needs - ANS Communication is an
essential part of effectiveness in many situations ( being able to tell people what you need, want
- listening to what others need or want)
What are the five principles of communication? - ANS 1) transactional
2) intentional/unintentional
3) content & relational
4) irreversible
5) unrepeatable
Describe the first principle of communication: transactional - ANS Depends on the
involvement of the partner, a dynamic process with a degree of mutual influence - give and take
Describe the second principle of communication: intentional/unintentional - ANS Some
communication is deliberate, and sometimes we overhear others talking around us
Describe the third principle of communication: content & relational - ANS Paying attention to
the topic is influenced by how I feel about it and he person I'm talking with
Describe the fourth principle of communication: irreversible - ANS Cannot take back what has
been said but further explanation can help clear up confusion
Describe the fifth principle of communication: unrepeatable - ANS Both sender & receiver
change with communication making it impossible to reappear the same message twice
Common communication misconceptions (4) - ANS - not all communication seeks
understanding
- more communication is not always better
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, - communication will solve all problems
- effective communication is not a natural ability
Quantitative - ANS Any interaction between two people or more
Qualitative - ANS When people treat each other as unique individuals, regardless of context
or the amount of people involved
Pros of computer mediated communication (3) - ANS - allows people who tend to be more
shy interact more
- you can chose whether or not to respond
- allows you to communicate easier demographically
Cons of computer mediated communication (2) - ANS - greater chance of misunderstanding,
lacks emotion
- once it's on the internet you can't take it off
Characteristics of competent communication: (7) - ANS - large repertoire of skills
- adaptability
- ability to perform skillfully
- involvement
- empathy and perspective
taking
- cognitive complexity
- self-monitoring
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
