QUESTIONS AND VERIFIED ANSWERS
◉ kinesics. Answer: Study of nonverbal communication
◉ kinesics slip. Answer: where verbal and nonverbal messages do
not match
◉ intimate space (zone of comfort). Answer: 18 inches or closer
◉ personal space (zone of comfort). Answer: 18 in. to 4 ft.
◉ social space (zone of comfort). Answer: 4 ft. to 12 ft.
◉ public space (zone of comfort). Answer: 12 ft. or more
◉ phone ettiquette. Answer: 1. department name
2. your name
3. how may I help you?
, ◉ places a pttc could work. Answer: schools, clinics, general private
hospitals, acute care hospitals, nursing homes, sub-acute care
facilities, rehabilitation centers, outpatient
◉ responsibilities of a pttc (not limited to). Answer: crying out non-
technical duties of pt, preparing treatment areas, ordering devices
and supplies, transporting patients, instruct on use of crutches,
apply heating modalities to patients
◉ e-mail tips. Answer: personal name, subject line (use "action item"
if asking someone to do something), don't write in all caps, always
check who the receiver is before you send, use "please" and "thank
you," email could be used as legal document (never threaten or
intimidate someone)
◉ narrative charting. Answer: written description of patients visits
in chronological order SOAP note charting- method that tracks
subjective, objective, assessment, and plan for a patient's visit
◉ subjective. Answer: patients statements (chief complaints)
◉ objective. Answer: observations made by the medical assistant,
examination findings and vital signs; info that's heard, felt, or
smelled