SERVICENOW CSA EXAM SCRIPT 2026 FULL
QUESTIONS AND CORRECT ANSWERS
COMPLETE SOLUTION
◉ When importing spreadsheet data into ServiceNow, in which step
does the data get written to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform. Answer: a. Run Transform
◉ What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push. Answer: a. Retrieve, Preview, Commit
◉ A department manager asks an analyst to build some reports.
Where do you recommend the analyst start?
a. Report Dashboard > Create New
,b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New. Answer: d. Reports > Create New
◉ If a knowledge base has no access details specified what users are
able to read articles in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role. Answer: c. Any active user
◉ Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management. Answer: b. System Import Sets
◉ On what part of the ServiceNow instance would you find the
option to Impersonate User?
a. Module
b. Content Frame
,c. Application
d. Banner. Answer: d. Banner
◉ What is the best practice related to using the Default Update Set
for moving customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between
instances
d. Keep Default update set to maximum of 20 records, for
troubleshooting purposes.. Answer: c. You should not use the Default
Update sets for moving between instances
◉ What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci. Answer: a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
, ◉ What is used to determine user access to knowledge bases or a
knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria. Answer: d. User Criteria
◉ What are the main components of the Form Design Interface?
(Choose 3)
a. Field Layout
b. Page Header
c. Field Navigator
d. Field Picker
e. Form Layout. Answer: b. Page Header
c. Field Navigator
e. Form Layout
◉ Which tab on the knowledge base record, would you use to
identify the sets of users who are able to read articles in that
knowledge base?
a. Access List
b. Can Access
QUESTIONS AND CORRECT ANSWERS
COMPLETE SOLUTION
◉ When importing spreadsheet data into ServiceNow, in which step
does the data get written to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform. Answer: a. Run Transform
◉ What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push. Answer: a. Retrieve, Preview, Commit
◉ A department manager asks an analyst to build some reports.
Where do you recommend the analyst start?
a. Report Dashboard > Create New
,b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New. Answer: d. Reports > Create New
◉ If a knowledge base has no access details specified what users are
able to read articles in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role. Answer: c. Any active user
◉ Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management. Answer: b. System Import Sets
◉ On what part of the ServiceNow instance would you find the
option to Impersonate User?
a. Module
b. Content Frame
,c. Application
d. Banner. Answer: d. Banner
◉ What is the best practice related to using the Default Update Set
for moving customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between
instances
d. Keep Default update set to maximum of 20 records, for
troubleshooting purposes.. Answer: c. You should not use the Default
Update sets for moving between instances
◉ What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci. Answer: a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
, ◉ What is used to determine user access to knowledge bases or a
knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria. Answer: d. User Criteria
◉ What are the main components of the Form Design Interface?
(Choose 3)
a. Field Layout
b. Page Header
c. Field Navigator
d. Field Picker
e. Form Layout. Answer: b. Page Header
c. Field Navigator
e. Form Layout
◉ Which tab on the knowledge base record, would you use to
identify the sets of users who are able to read articles in that
knowledge base?
a. Access List
b. Can Access
