SERVICENOW CSA EXAM STUDY GUIDE 2026
QUESTIONS AND ANSWERS GRADED A+
◉ 2 Q: Which one of the following statements applies to a set of
fields when they are coalesced during an import? Answer: If a match
is found using the coalesce fields the existing record is updated with
the information being imported
◉ 3 Q: As it relates to servicenow reporting which of the following
statements describes what a metric can do? Answer: A metric is
used to measure and evaluate the effectiveness of IT service
management processes.
◉ 4 Q: The display sequence is controlled in a service catalog item
using which of the following? Answer: The order field in the variable
form
◉ 5 Q: Reports can be created from which different places in the
platform? Answer: list column heading and view / run module
◉ 6 Q: Knowledge base search results can be sorted by which of the
following Answer: most recent update, relevancy and number of
views
,◉ 7 Q: What is the path an administrator could take to view the
fulfillment stage task list for an order placed by a user? Answer: REQ
(number) > RITM (number)> Task (number)
◉ 8 Q: Which term refers to application menus and modules which
you may want to access quickly and often? Answer: Favorite
◉ 9 Q: What is generated from the service catalog once a user places
an order for an item or service? Answer: A request
◉ 10 Q: From the user menu which actions can a user select?
Answer: Log out of servicenow, Elevate roles , impersonate users
◉ 11 Q: Buttons form links and context menu items are all examples
of what type of functionality? Answer: UI action
◉ 12 Q: Which of the following is true of service catalog items in
relation to the service catalog? Answer: They are the building blocks
◉ 13 Q: Table Access Control rules are processed in the following
order: Answer: Table name, parent table name, any table name
(wildcard)
, ◉ 14 Q: What is the platform name for the user table? Answer:
sys_users
◉ 15 Q: A REQ number in the service catalog represents? Answer:
The order number
◉ 16 Q: Which would NOT appear in the History section of the
Application Navigator? Answer: UI Pages
◉ 17 Q: Which one of the following statements is a recommendation
from ServiceNow about Update Sets Answer: Avoid using the Default
Update set as an Update Set for moving customizations from
instance to instance
◉ 18 Q: Which of the following is used to initiate a flow? Answer: A
trigger
◉ 19 Q: For administrators creating new service catalog items what
is a characteristic they should know aboir service catalog variables?
Answer: Service catalog variables are global by default
◉ 20 Q: Which one of the following statements is true about Column
Context Menus? Answer: It displays actions such as creating quick
reports, configuring the list, and exporting data.
QUESTIONS AND ANSWERS GRADED A+
◉ 2 Q: Which one of the following statements applies to a set of
fields when they are coalesced during an import? Answer: If a match
is found using the coalesce fields the existing record is updated with
the information being imported
◉ 3 Q: As it relates to servicenow reporting which of the following
statements describes what a metric can do? Answer: A metric is
used to measure and evaluate the effectiveness of IT service
management processes.
◉ 4 Q: The display sequence is controlled in a service catalog item
using which of the following? Answer: The order field in the variable
form
◉ 5 Q: Reports can be created from which different places in the
platform? Answer: list column heading and view / run module
◉ 6 Q: Knowledge base search results can be sorted by which of the
following Answer: most recent update, relevancy and number of
views
,◉ 7 Q: What is the path an administrator could take to view the
fulfillment stage task list for an order placed by a user? Answer: REQ
(number) > RITM (number)> Task (number)
◉ 8 Q: Which term refers to application menus and modules which
you may want to access quickly and often? Answer: Favorite
◉ 9 Q: What is generated from the service catalog once a user places
an order for an item or service? Answer: A request
◉ 10 Q: From the user menu which actions can a user select?
Answer: Log out of servicenow, Elevate roles , impersonate users
◉ 11 Q: Buttons form links and context menu items are all examples
of what type of functionality? Answer: UI action
◉ 12 Q: Which of the following is true of service catalog items in
relation to the service catalog? Answer: They are the building blocks
◉ 13 Q: Table Access Control rules are processed in the following
order: Answer: Table name, parent table name, any table name
(wildcard)
, ◉ 14 Q: What is the platform name for the user table? Answer:
sys_users
◉ 15 Q: A REQ number in the service catalog represents? Answer:
The order number
◉ 16 Q: Which would NOT appear in the History section of the
Application Navigator? Answer: UI Pages
◉ 17 Q: Which one of the following statements is a recommendation
from ServiceNow about Update Sets Answer: Avoid using the Default
Update set as an Update Set for moving customizations from
instance to instance
◉ 18 Q: Which of the following is used to initiate a flow? Answer: A
trigger
◉ 19 Q: For administrators creating new service catalog items what
is a characteristic they should know aboir service catalog variables?
Answer: Service catalog variables are global by default
◉ 20 Q: Which one of the following statements is true about Column
Context Menus? Answer: It displays actions such as creating quick
reports, configuring the list, and exporting data.
