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State Farm Auto Adjuster Certification
Questions and Correct Answers
ACV Ans: — actual cash value
After Market Parts Ans: — Parts produced by a 3rd party for use
on automobiles.
Betterment Ans: — An improvement made to and automobile that
increases its value, rather than a repair that simply maintains its
current value
BL Ans: — Blend
Blend Ans: — This operation is equal to half the RF time on a
panel. Blend would be necessary if an adjacent panel required
some paint so the color would match. If damage is within 18" of an
adjacent panel then blend. Allow 36" if it is a metallic or gold
paint, because the paints are hard to match.
Bridge Ans: — Bridging occurs between 2 surfaces painted at the
same time. A good example would be seen between a molding and
the panel Eventually the bridge will crack between the two and the
integrity of the paint will deteriorate. Bridging is most often
related to R&I. If a shoes does not strip a panel naked then
bridging will most likely occur.
CEG Ans: — Collision Estimating Guide
Collision Estimating Guide Ans: — A reference for how much time
the average mechanic or painter will require performing a specific
task.
Clean and Retape Ans: — When an adhesive molding, nameplate,
or emblem is removed and reinstalled. The painter must clean the
glue off and apply a new coat.
Clear Coat Ans: — is used to seal in the color pigment on a panel.
Most vehicles have two stage paint which is first coat color, second
coat clear.
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Corrosion Protection Ans: — This material is applied to the
underside of a panel to prevent corrosion. This protection needs to
be considered when when estimating damage repair.
Deductible Ans: — An amount, stated on the policy , for which the
policy holder is responsible. Deductibles are assessed on a per
incident basis.
Depreciation Ans: — The decrease in the market value of a vehicle
over time. The amount of yearly depreciation is affected by
variables including car condition, resale market supply and
demand, and reputation of the manufacturer and or model.
DOL Ans: — Date of Loss
Date of Loss Ans: — The date when the damage occurred.
EFS Ans: — Estimator Fact Sheet
Estimator Fact Sheet Ans: — the fact sheet is accompanied with
each claim. Before evaluating the damage you will need to verify all
information on the efs. It will have important information such as
the deductible, VIN, and date of loss.
Flex Additive Ans: — This is added to the paint when applying it
to a plastic part. Plastic parts will bend slightly with wind and the
paint must be flexible to prevent cracking.
HSLA Ans: — High Strength Low Alloy
High Strength Low Alloy Ans: — A high strength, light weight
metal commonly used for hoods on some pickups and cars. HLSA
requires more heat and is difficult to repair.
Indemnify Ans: — An insurance company is responsible to return
their policy holder to Pre-Loss conditions.
LKQ Ans: — Like Kind and Quality
Like Kind and Quality Ans: — Used parts of similar quality to
those they are replacing. These will most likely be used when it is
difficult or impossible to get new OEM parts.
© 2025 All rights reserved
State Farm Auto Adjuster Certification
Questions and Correct Answers
ACV Ans: — actual cash value
After Market Parts Ans: — Parts produced by a 3rd party for use
on automobiles.
Betterment Ans: — An improvement made to and automobile that
increases its value, rather than a repair that simply maintains its
current value
BL Ans: — Blend
Blend Ans: — This operation is equal to half the RF time on a
panel. Blend would be necessary if an adjacent panel required
some paint so the color would match. If damage is within 18" of an
adjacent panel then blend. Allow 36" if it is a metallic or gold
paint, because the paints are hard to match.
Bridge Ans: — Bridging occurs between 2 surfaces painted at the
same time. A good example would be seen between a molding and
the panel Eventually the bridge will crack between the two and the
integrity of the paint will deteriorate. Bridging is most often
related to R&I. If a shoes does not strip a panel naked then
bridging will most likely occur.
CEG Ans: — Collision Estimating Guide
Collision Estimating Guide Ans: — A reference for how much time
the average mechanic or painter will require performing a specific
task.
Clean and Retape Ans: — When an adhesive molding, nameplate,
or emblem is removed and reinstalled. The painter must clean the
glue off and apply a new coat.
Clear Coat Ans: — is used to seal in the color pigment on a panel.
Most vehicles have two stage paint which is first coat color, second
coat clear.
© 2025 All rights reserved
, 2 | Page
Corrosion Protection Ans: — This material is applied to the
underside of a panel to prevent corrosion. This protection needs to
be considered when when estimating damage repair.
Deductible Ans: — An amount, stated on the policy , for which the
policy holder is responsible. Deductibles are assessed on a per
incident basis.
Depreciation Ans: — The decrease in the market value of a vehicle
over time. The amount of yearly depreciation is affected by
variables including car condition, resale market supply and
demand, and reputation of the manufacturer and or model.
DOL Ans: — Date of Loss
Date of Loss Ans: — The date when the damage occurred.
EFS Ans: — Estimator Fact Sheet
Estimator Fact Sheet Ans: — the fact sheet is accompanied with
each claim. Before evaluating the damage you will need to verify all
information on the efs. It will have important information such as
the deductible, VIN, and date of loss.
Flex Additive Ans: — This is added to the paint when applying it
to a plastic part. Plastic parts will bend slightly with wind and the
paint must be flexible to prevent cracking.
HSLA Ans: — High Strength Low Alloy
High Strength Low Alloy Ans: — A high strength, light weight
metal commonly used for hoods on some pickups and cars. HLSA
requires more heat and is difficult to repair.
Indemnify Ans: — An insurance company is responsible to return
their policy holder to Pre-Loss conditions.
LKQ Ans: — Like Kind and Quality
Like Kind and Quality Ans: — Used parts of similar quality to
those they are replacing. These will most likely be used when it is
difficult or impossible to get new OEM parts.
© 2025 All rights reserved
