HCA100 EXAM With Answers - Interpersonal Communications

HCA100 EXAM With Answers - Interpersonal Communications Maslow's Hierarchy of Needs - Level 1 = Physiological Needs Level 2 = Safety and Security Level 3 = Relationships, Love and Affection Level 4 = Self Esteem Level 5 = Self Actualization Why do we communicate? - So that our physical needs, identity needs, social needs, practical needs are met. Principles of Communication - Communication is transactional, is intentional/un-intentional, has content, has a relation dimension, is irreversible, is unrepeatable. The 7 Elements of Communication - Source, Encoding, Message, Channel/Transmission, Receiver, Decode and Feedback. The 3 Care Provider Values - Warmth, Respect, and Empathy. Dyadic Communication - An exchange of information between two people. Ethnocentrism - Belief in the superiority of one's nation or ethnic group. Quantitative communication - Any interaction between two people. (Dyadic) Qualitative communication - An interaction in which people treat one another as unique individuals regardless of the context in which the interaction occurs or the number of people involved.Misconceptions about communication - Communication does not seek understanding, more is not always better, communicating won't solve all problems, effective communication does not come naturally. Ingroups - Groups to which we belong. Outgroups - Groups to which we do not belong. Coculture - Subgroup of a specific culture. Communication Competence - A balance between effective and appropriate communication. Competent communication includes... - A repertoire of skills, adaptability, skillful performance, empathy, cognitive complexity and self monitoring. Culturally sensitive communication - You prepare yourself, can recognize fears and differences, can find differences in meaning, there is some rule consciousness. Levels of Communication - Level 1 = Displays visible approval and disinterest Level 2 = Neutral or absent gestures and responses that sound mechanical Level 3 = Clearly shows attention and interest Level 4 = Person is intensely involved and attentive. Clients feel accepted and valued. Empathy - The ability to understand and share the feelings of another. A caring response should... - Help client to feel valued, seen as needing care, feel respected, be nonjudgmental, you should adapt to others needs and be available and not fearful