C483 - OA PREP – WGU EXAM
QUESTIONS WITH 100% CORRECT
ANSWERS L LATEST VERSION 2025/2026.
Which of the following refers to the immediate environment surrounding a firm, including
suppliers, customers, rivals, and new entrants?
A. relational environment
B. business situation
C. macroenvironment
D. competitive environment
E. business atmosphere - ANS D. competitive environment
(The competitive environment is the immediate environment surrounding a firm. It includes
suppliers, customers, rivals, new entrants, and substitute products.)
In competition, a complement of a health club membership might be?
A. workout clothes.
B. free tickets to the movie.
C. an online workout program.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,D. a karate club.
E. an adjacent furniture store - ANS A. workout clothes.
(A complement is a potential opportunity because customers buy more of a given product if
they also demand more of the complementary product. The two products are often used
together.)
The internal environment includes?
A. competitors and the economy.
B. customers and suppliers.
C. government and social issues.
D. legal and political factors.
E. culture and climate. - ANS E. culture and climate.
(The internal environment includes a firm's culture, climate, and values. The external
environment includes all relevant forces outside the organization's boundaries.)
In Michael Porter's competitive environment model, the five parts of the model are?
A. supply chain management, competitors, rival firms, the economy, and the
macroenvironment.
B. customer satisfaction, rival firms, the macroenvironment, the economy, and suppliers.
C. new entrants, the macroenvironment, substitutes and complements, employees, and the
economy.
D. new entrants, the macroenvironment, the economy, rival firms, and competitors.
E. suppliers, new entrants, customers, substitutes and complements, and rival firms. - ANS E.
suppliers, new entrants, customers, substitutes and complements, and rival firms.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,(According to Porter, successful managers do more than simply react to the environment; they
act in ways that actually change the organization's environment. His model focuses on new
entrants, customers, substitutes and complements, suppliers, and rival firms.)
Which of the following aspects of organization culture will tell you what the firm's desired public
image is?
A. the employee handbook
B. the stories people tell
C. the corporate mission statement
D. the organization's important business practices
E. the organization's symbols, rights, and ceremonies - ANS C. the corporate mission
statement
(Corporate mission statements and official goals tell you what the firm's desired public image
is.)
Complexity and dynamism in the environment result in?
A. environmental uncertainty.
B. conflicting competitive intelligence.
C. organizational dynamism.
D. low levels of opportunity.
E. strategic maneuvering. - ANS A. environmental uncertainty.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, (Environmental uncertainty means that managers do not have enough information about the
environment to understand or predict the future. Uncertainty arises from two related factors:
complexity and dynamism.)
Michael Porter, a noted authority on strategic management, said that successful managers?
A. should lead by personality and not build a strong organizational culture.
B. react to the competitive environment as their primary task.
C. should primarily focus on internal strengths and weaknesses.
D. act in ways that shape or change the organization's environment.
E. should adopt the philosophies of managers of profitable companies. - ANS D. act in ways
that shape or change the organization's environment.
(According to Porter, successful managers do more than simply react to the environment; they
act in ways that actually shape or change the organization's environment.)
Why would a manager of marketing for a shopping mall be concerned with demographics of
actual and potential mall visitors?
A. so that she can become fluent in multiple languages and communicate with mall visitors.
B. so that she can attract retailers that sell products that appeal to the age, gender, and income
levels of mall visitors.
C. so that she can design facilities that meet the needs of elderly and disabled visitors.
D. so that she can determine the proper full-time/part-time employee mix.
E. so that she can ensure that her human resources department can pass an equal employment
audit. - ANS B. so that she can attract retailers that sell products that appeal to the age,
gender, and income levels of mall visitors.
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS WITH 100% CORRECT
ANSWERS L LATEST VERSION 2025/2026.
Which of the following refers to the immediate environment surrounding a firm, including
suppliers, customers, rivals, and new entrants?
A. relational environment
B. business situation
C. macroenvironment
D. competitive environment
E. business atmosphere - ANS D. competitive environment
(The competitive environment is the immediate environment surrounding a firm. It includes
suppliers, customers, rivals, new entrants, and substitute products.)
In competition, a complement of a health club membership might be?
A. workout clothes.
B. free tickets to the movie.
C. an online workout program.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,D. a karate club.
E. an adjacent furniture store - ANS A. workout clothes.
(A complement is a potential opportunity because customers buy more of a given product if
they also demand more of the complementary product. The two products are often used
together.)
The internal environment includes?
A. competitors and the economy.
B. customers and suppliers.
C. government and social issues.
D. legal and political factors.
E. culture and climate. - ANS E. culture and climate.
(The internal environment includes a firm's culture, climate, and values. The external
environment includes all relevant forces outside the organization's boundaries.)
In Michael Porter's competitive environment model, the five parts of the model are?
A. supply chain management, competitors, rival firms, the economy, and the
macroenvironment.
B. customer satisfaction, rival firms, the macroenvironment, the economy, and suppliers.
C. new entrants, the macroenvironment, substitutes and complements, employees, and the
economy.
D. new entrants, the macroenvironment, the economy, rival firms, and competitors.
E. suppliers, new entrants, customers, substitutes and complements, and rival firms. - ANS E.
suppliers, new entrants, customers, substitutes and complements, and rival firms.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,(According to Porter, successful managers do more than simply react to the environment; they
act in ways that actually change the organization's environment. His model focuses on new
entrants, customers, substitutes and complements, suppliers, and rival firms.)
Which of the following aspects of organization culture will tell you what the firm's desired public
image is?
A. the employee handbook
B. the stories people tell
C. the corporate mission statement
D. the organization's important business practices
E. the organization's symbols, rights, and ceremonies - ANS C. the corporate mission
statement
(Corporate mission statements and official goals tell you what the firm's desired public image
is.)
Complexity and dynamism in the environment result in?
A. environmental uncertainty.
B. conflicting competitive intelligence.
C. organizational dynamism.
D. low levels of opportunity.
E. strategic maneuvering. - ANS A. environmental uncertainty.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, (Environmental uncertainty means that managers do not have enough information about the
environment to understand or predict the future. Uncertainty arises from two related factors:
complexity and dynamism.)
Michael Porter, a noted authority on strategic management, said that successful managers?
A. should lead by personality and not build a strong organizational culture.
B. react to the competitive environment as their primary task.
C. should primarily focus on internal strengths and weaknesses.
D. act in ways that shape or change the organization's environment.
E. should adopt the philosophies of managers of profitable companies. - ANS D. act in ways
that shape or change the organization's environment.
(According to Porter, successful managers do more than simply react to the environment; they
act in ways that actually shape or change the organization's environment.)
Why would a manager of marketing for a shopping mall be concerned with demographics of
actual and potential mall visitors?
A. so that she can become fluent in multiple languages and communicate with mall visitors.
B. so that she can attract retailers that sell products that appeal to the age, gender, and income
levels of mall visitors.
C. so that she can design facilities that meet the needs of elderly and disabled visitors.
D. so that she can determine the proper full-time/part-time employee mix.
E. so that she can ensure that her human resources department can pass an equal employment
audit. - ANS B. so that she can attract retailers that sell products that appeal to the age,
gender, and income levels of mall visitors.
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
