WGU C483 - PRINCIPLES OF
MANAGEMENT CH 9 EXAM QUESTIONS
WITH 100% CORRECT ANSWERS L
LATEST VERSION 2025/2026.
Strategic alliance definition: - ANS a formal relationship created with the purpose of joint
pursuit of mutual goals
In a strategic alliance, individual organizations share administrative authority, form social links,
and accept joint ownership.
learning organization definition: - ANS an organization skilled at creating, acquiring, and
transferring knowledge and at modifying its behavior to reflect new knowledge and insights
Google, Toyota, and IDEO are good examples of learning organizations
high-involvement organization definition: - ANS top management ensures that there is a
consensus about the direction in which the business is heading.
The leader seeks input from his or her top management team and from lower levels of the
company. Task forces, study groups, and other techniques are used to foster participation in
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, decisions that affect the entire organization. Also fundamental to the high-involvement
organization is continual feedback to participants regarding how they are doing compared with
the competition and how effectively they are meeting the strategic agenda
Large organizations are typically... - ANS less organic and more bureaucratic.
Large size often leads to scale economies
Thus with size comes greater complexity, and complexity brings a need for increased control. In
response, organizations adopt bureaucratic strategies of control. The conventional wisdom is
that bureaucratization increases efficiency but decreases a company's ability to innovate.
economies of scope definition: - ANS Economies in which materials and processes employed
in one product can be used to make other related products
downsizing definition: - ANS the planned elimination of positions or jobs
Common approaches include eliminating functions, hierarchical levels, or even whole units.
Customer relationship management (CRM) definition: - ANS A multifaceted process focusing
on creating two-way exchanges with customers to foster intimate knowledge of their needs,
wants, and buying patterns
value chain definition: - ANS the sequence of activities that flow from raw materials to the
delivery of a good or service, with additional value created at each step.
or each step in the chain adds value to the product or service:
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
MANAGEMENT CH 9 EXAM QUESTIONS
WITH 100% CORRECT ANSWERS L
LATEST VERSION 2025/2026.
Strategic alliance definition: - ANS a formal relationship created with the purpose of joint
pursuit of mutual goals
In a strategic alliance, individual organizations share administrative authority, form social links,
and accept joint ownership.
learning organization definition: - ANS an organization skilled at creating, acquiring, and
transferring knowledge and at modifying its behavior to reflect new knowledge and insights
Google, Toyota, and IDEO are good examples of learning organizations
high-involvement organization definition: - ANS top management ensures that there is a
consensus about the direction in which the business is heading.
The leader seeks input from his or her top management team and from lower levels of the
company. Task forces, study groups, and other techniques are used to foster participation in
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, decisions that affect the entire organization. Also fundamental to the high-involvement
organization is continual feedback to participants regarding how they are doing compared with
the competition and how effectively they are meeting the strategic agenda
Large organizations are typically... - ANS less organic and more bureaucratic.
Large size often leads to scale economies
Thus with size comes greater complexity, and complexity brings a need for increased control. In
response, organizations adopt bureaucratic strategies of control. The conventional wisdom is
that bureaucratization increases efficiency but decreases a company's ability to innovate.
economies of scope definition: - ANS Economies in which materials and processes employed
in one product can be used to make other related products
downsizing definition: - ANS the planned elimination of positions or jobs
Common approaches include eliminating functions, hierarchical levels, or even whole units.
Customer relationship management (CRM) definition: - ANS A multifaceted process focusing
on creating two-way exchanges with customers to foster intimate knowledge of their needs,
wants, and buying patterns
value chain definition: - ANS the sequence of activities that flow from raw materials to the
delivery of a good or service, with additional value created at each step.
or each step in the chain adds value to the product or service:
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
