PUBLIX DELI MANAGEMENT TEST| PUBLIX DELI
ASSISTANT MANAGER EXAM QUESTIONS WITH
CORRECT ANSWERS NEW UPDATE
Which of the following is NOT true for Public German Bologna?
A.) No MSG
B.) No gluten
C.) processed pork and beef --CORRECT ANSWER--No Gluten
Which of the following is NOT one of the steps of BEST?
A.) Suggest two items to customer
B.) Take customer to the produce
C.) Be aware of your surroundings
D.) --CORRECT ANSWER--**Erm look this one up
You should immediately clean the slicer after slicing what meats? --CORRECT
ANSWER--A.) Salsalito
B.) Pastrami
C.) Roast beef
Which of the following meats only gets 4 days?
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,A.) Publix turkey
B.) Publix ham
Publix smoked turkey
D.) Publix Spanish pork --CORRECT ANSWER--D.) Spanish Pork
Which of the following diseases is NOT spread by blood?
A.) Hep A
B.) Hep B
C.) Hep C --CORRECT ANSWER--A.) Hep A
Which of the following is NOT at the safety spill station?
A.) Gloves
B.) Paper Towels
C.) Spill Magic
D.) Safety cone --CORRECT ANSWER--B.) Paper Towels
How many days does a Meat & Cheese platter get? --CORRECT ANSWER--2
days
Which of the following gets 2 days?
A.) Sub Selection Platter
B.) Wrap Variety Platter
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,C.) All American Platter --CORRECT ANSWER--C.) All American Platter
What are the 5 S's? --CORRECT ANSWER--1. Sort - remove unproductive
inventory and organize
2. Shine - clean work space
3. Set up - align visual cues and locations to maximize sales
4. Standardize
5. Sustain
What are the 5 steps to great customer service? --CORRECT ANSWER--1.
Friendly Greeting
2. Discovery
3. Recommendation
4. Affirmation
5. Invitation
How many days does a Publix Turkey Ringleader get? --CORRECT ANSWER-
-1 day
Where do you look for info on Cubanitos? --CORRECT ANSWER--Deli Platter
Guide
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, What two chemicals cant be combined? (Can/ will cause permanent lung
damage) --CORRECT ANSWER--Block Whitener and Q San
What chemical is kept separate from everything else? --CORRECT ANSWER--
Block whitener
When rotating in new stock, and to keep older stock in front, what method are
you using? --CORRECT ANSWER--FIFO (First in, First out)
When dealing with a rude customer, what approach should you take? --
CORRECT ANSWER--CALM
What does CALM stand for? --CORRECT ANSWER--C- Stay Calm
A- Apologize for the problem
L- Listen with empathy
M- Make it right
How often do you clean the cutting gloves? --CORRECT ANSWER--Every 4
hours
Oil and vinegar at the sub station gets what FIFO appropriately labeled top? --
CORRECT ANSWER--Green
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ASSISTANT MANAGER EXAM QUESTIONS WITH
CORRECT ANSWERS NEW UPDATE
Which of the following is NOT true for Public German Bologna?
A.) No MSG
B.) No gluten
C.) processed pork and beef --CORRECT ANSWER--No Gluten
Which of the following is NOT one of the steps of BEST?
A.) Suggest two items to customer
B.) Take customer to the produce
C.) Be aware of your surroundings
D.) --CORRECT ANSWER--**Erm look this one up
You should immediately clean the slicer after slicing what meats? --CORRECT
ANSWER--A.) Salsalito
B.) Pastrami
C.) Roast beef
Which of the following meats only gets 4 days?
Page 1 of 32
,A.) Publix turkey
B.) Publix ham
Publix smoked turkey
D.) Publix Spanish pork --CORRECT ANSWER--D.) Spanish Pork
Which of the following diseases is NOT spread by blood?
A.) Hep A
B.) Hep B
C.) Hep C --CORRECT ANSWER--A.) Hep A
Which of the following is NOT at the safety spill station?
A.) Gloves
B.) Paper Towels
C.) Spill Magic
D.) Safety cone --CORRECT ANSWER--B.) Paper Towels
How many days does a Meat & Cheese platter get? --CORRECT ANSWER--2
days
Which of the following gets 2 days?
A.) Sub Selection Platter
B.) Wrap Variety Platter
Page 2 of 32
,C.) All American Platter --CORRECT ANSWER--C.) All American Platter
What are the 5 S's? --CORRECT ANSWER--1. Sort - remove unproductive
inventory and organize
2. Shine - clean work space
3. Set up - align visual cues and locations to maximize sales
4. Standardize
5. Sustain
What are the 5 steps to great customer service? --CORRECT ANSWER--1.
Friendly Greeting
2. Discovery
3. Recommendation
4. Affirmation
5. Invitation
How many days does a Publix Turkey Ringleader get? --CORRECT ANSWER-
-1 day
Where do you look for info on Cubanitos? --CORRECT ANSWER--Deli Platter
Guide
Page 3 of 32
, What two chemicals cant be combined? (Can/ will cause permanent lung
damage) --CORRECT ANSWER--Block Whitener and Q San
What chemical is kept separate from everything else? --CORRECT ANSWER--
Block whitener
When rotating in new stock, and to keep older stock in front, what method are
you using? --CORRECT ANSWER--FIFO (First in, First out)
When dealing with a rude customer, what approach should you take? --
CORRECT ANSWER--CALM
What does CALM stand for? --CORRECT ANSWER--C- Stay Calm
A- Apologize for the problem
L- Listen with empathy
M- Make it right
How often do you clean the cutting gloves? --CORRECT ANSWER--Every 4
hours
Oil and vinegar at the sub station gets what FIFO appropriately labeled top? --
CORRECT ANSWER--Green
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