Business of IT applica ons D336 (ITIL cert prep) QUIZLET
RATED A+ 2025/2026 NEW!!
First phase of ITIL Strategy - Ans Service Strategy
Second phase of ITIL Strategy - Ans Service Design
Third phase of ITIL Strategy - Ans Service Transi on
Fourth phase of ITIL Strategy - Ans Service opera on
Last phase (5th) of ITIL Strategy - Ans Con nual Service Improvement
IT staff and management have just completed the IT infrastructure library (ITIL) phase in which
a plan was developed to address customer concerns.
Which ITIL phase comes next?
Service Strategy
Service Design
Service Transi on
Service Opera on
Con nual Service Improvement - Ans Service Design?
Which term is used when an organiza on verifies all condi ons are met for a new service to be
ac vated?
, Service Level Agreements
Acceptance Tes ng
Improvement Plan
Availability Test - Ans Acceptance tes ng?
Which IT infrastructure library (ITIL) func on is the point of contact for repor ng incidents and
service requests?
Service Opera on
Service desk
Service Transi on
Service design - Ans Service Desk
Which role is responsible for nego a ng the responsibili es of the provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
Informa on security manager - Ans Service level manager?
Which phase of the IT infrastructure library (ITIL) provides guidance on the prac cal aspects of
day-to-day business ac vi es and ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transi on
RATED A+ 2025/2026 NEW!!
First phase of ITIL Strategy - Ans Service Strategy
Second phase of ITIL Strategy - Ans Service Design
Third phase of ITIL Strategy - Ans Service Transi on
Fourth phase of ITIL Strategy - Ans Service opera on
Last phase (5th) of ITIL Strategy - Ans Con nual Service Improvement
IT staff and management have just completed the IT infrastructure library (ITIL) phase in which
a plan was developed to address customer concerns.
Which ITIL phase comes next?
Service Strategy
Service Design
Service Transi on
Service Opera on
Con nual Service Improvement - Ans Service Design?
Which term is used when an organiza on verifies all condi ons are met for a new service to be
ac vated?
, Service Level Agreements
Acceptance Tes ng
Improvement Plan
Availability Test - Ans Acceptance tes ng?
Which IT infrastructure library (ITIL) func on is the point of contact for repor ng incidents and
service requests?
Service Opera on
Service desk
Service Transi on
Service design - Ans Service Desk
Which role is responsible for nego a ng the responsibili es of the provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
Informa on security manager - Ans Service level manager?
Which phase of the IT infrastructure library (ITIL) provides guidance on the prac cal aspects of
day-to-day business ac vi es and ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transi on
