Test Bank for Management
15 Edition By Richard
th
Daft (All Chapters 1-19,
100% Original Verified, A+
Grade)
All Chapters Arranged Reverse: 19-1
This is the Only Original
and Complete Test Bank
for 15th Edition, All Other
Files in The Market Are
Fake/Old/Wrong Edition.
,Name Clas Dat
: s: e:
Chapter 19
1. Which term refers to the systematic process of regulating organizational activities to make them consistent with the
expectations established in plans, targets, and standards of performance?
a. Managerial oversight
b. Supervisory
regulation
c. Command supervision
d. Organizational control
e. Central Guidance
ANSWER: d
2. What term describes a comprehensive management control system that balances traditional financial measures with
operational measures relating to a company’s critical success factors?
a. Fair books
b. Balanced
scorecard
c. Stabilized sheet
d. Equal due
e. Equitable output
ANSWER: b
3. Which term refers to a control system that involves monitoring and influencing employee behavior through extensive
use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms?
a. A structural control system
b. A networked control system
c. A hierarchical control system
d. A structured control system
e. A balanced control system
ANSWER: c
4. Which term describes a control system in which power is more dispersed and is based on knowledge and experience as
much as position?
a. A decentralized control system
b. An apportioned control system
c. A dispersed control system
d. A regionalized control system
e. A scattered control system
ANSWER: a
5. Which type of control is the use of software formulas to set targets, measure performance, provide feedback, and decide
rewards for employees?
a. Measurable control
b. Analytical control
c. Numerical control
d. Scientific control
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Chapter 19
e. Algorithmic control
ANSWER: e
6. Which management strategy utilizes a group of 6 to 12 volunteer employees who have received quality training and
then meet regularly to discuss and solve problems that affect the quality of their work?
a. 360 controls
b. Workers clubs
c. Staff groups
d. Employee
circles
e. Quality circles
ANSWER: e
7. What term is defined as the continuous process of measuring products, services, and practices against the toughest
competitors or those companies recognized as industry leaders to identify areas for improvement?
a. Measuring
b. Benchmarkin
g
c. Earmarking
d. Yard sticking
e. Gauging
ANSWER: b
8. Which term describes a management tool aimed at the reduction of defects through prevention by engaging people to
do their jobs right the first time?
a. Zero defects
b. Zenith damages
c. Top excrescencies
d. Apex changes
e. Nadir repairs
ANSWER: a
9. What term refers to a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million
parts?
a. Design network
b. Strategic sequencing
c. Six Sigma
d. Project perfect
e. Seven Sigma
ANSWER: a
10. Work teams composed of people from different departments or disciplines who work together to achieve a common
outcome are called which of the following?
a. Conjunctional work teams
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, Name Clas Dat
: s: e:
Chapter 19
b. Cross-functional work teams
c. Sectional work teams
d. Cross-action work teams
e. Across the board work
teams
ANSWER: b
11. Japanese companies have realized extraordinary success by making a series of mostly boring small improvements by
applying the philosophy change for the better. This is also known as which of the following?
a. Bombe
b. Advancement
c. Kaizen
d. Improvement
e. Upgrade
ANSWER: c
12. Which term refers to any organizational department or unit under the supervision of a single person who is responsible
for its activity?
a. Regulation office
b. Accountability
department
c. Duty desk
d. Responsibility center
e. Control branch
ANSWER: d
13. Which of the following describes the type of budget used to measure anticipated and actual expenses for each
responsibility center and the total organization?
a. Revenue budget
b. Disbursement
budget
c. Outlay budget
d. Charge budget
e. Expense budget
ANSWER: e
14. Kaizen is also known as which of the following?
a. Constant advancement
b. Continuous improvement
c. Persistent innovation
d. Ceaseless perfection
e. Stable evolution
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 3
15 Edition By Richard
th
Daft (All Chapters 1-19,
100% Original Verified, A+
Grade)
All Chapters Arranged Reverse: 19-1
This is the Only Original
and Complete Test Bank
for 15th Edition, All Other
Files in The Market Are
Fake/Old/Wrong Edition.
,Name Clas Dat
: s: e:
Chapter 19
1. Which term refers to the systematic process of regulating organizational activities to make them consistent with the
expectations established in plans, targets, and standards of performance?
a. Managerial oversight
b. Supervisory
regulation
c. Command supervision
d. Organizational control
e. Central Guidance
ANSWER: d
2. What term describes a comprehensive management control system that balances traditional financial measures with
operational measures relating to a company’s critical success factors?
a. Fair books
b. Balanced
scorecard
c. Stabilized sheet
d. Equal due
e. Equitable output
ANSWER: b
3. Which term refers to a control system that involves monitoring and influencing employee behavior through extensive
use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms?
a. A structural control system
b. A networked control system
c. A hierarchical control system
d. A structured control system
e. A balanced control system
ANSWER: c
4. Which term describes a control system in which power is more dispersed and is based on knowledge and experience as
much as position?
a. A decentralized control system
b. An apportioned control system
c. A dispersed control system
d. A regionalized control system
e. A scattered control system
ANSWER: a
5. Which type of control is the use of software formulas to set targets, measure performance, provide feedback, and decide
rewards for employees?
a. Measurable control
b. Analytical control
c. Numerical control
d. Scientific control
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name Clas Dat
: s: e:
Chapter 19
e. Algorithmic control
ANSWER: e
6. Which management strategy utilizes a group of 6 to 12 volunteer employees who have received quality training and
then meet regularly to discuss and solve problems that affect the quality of their work?
a. 360 controls
b. Workers clubs
c. Staff groups
d. Employee
circles
e. Quality circles
ANSWER: e
7. What term is defined as the continuous process of measuring products, services, and practices against the toughest
competitors or those companies recognized as industry leaders to identify areas for improvement?
a. Measuring
b. Benchmarkin
g
c. Earmarking
d. Yard sticking
e. Gauging
ANSWER: b
8. Which term describes a management tool aimed at the reduction of defects through prevention by engaging people to
do their jobs right the first time?
a. Zero defects
b. Zenith damages
c. Top excrescencies
d. Apex changes
e. Nadir repairs
ANSWER: a
9. What term refers to a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million
parts?
a. Design network
b. Strategic sequencing
c. Six Sigma
d. Project perfect
e. Seven Sigma
ANSWER: a
10. Work teams composed of people from different departments or disciplines who work together to achieve a common
outcome are called which of the following?
a. Conjunctional work teams
Copyright Cengage Learning. Powered by Cognero. Page 2
, Name Clas Dat
: s: e:
Chapter 19
b. Cross-functional work teams
c. Sectional work teams
d. Cross-action work teams
e. Across the board work
teams
ANSWER: b
11. Japanese companies have realized extraordinary success by making a series of mostly boring small improvements by
applying the philosophy change for the better. This is also known as which of the following?
a. Bombe
b. Advancement
c. Kaizen
d. Improvement
e. Upgrade
ANSWER: c
12. Which term refers to any organizational department or unit under the supervision of a single person who is responsible
for its activity?
a. Regulation office
b. Accountability
department
c. Duty desk
d. Responsibility center
e. Control branch
ANSWER: d
13. Which of the following describes the type of budget used to measure anticipated and actual expenses for each
responsibility center and the total organization?
a. Revenue budget
b. Disbursement
budget
c. Outlay budget
d. Charge budget
e. Expense budget
ANSWER: e
14. Kaizen is also known as which of the following?
a. Constant advancement
b. Continuous improvement
c. Persistent innovation
d. Ceaseless perfection
e. Stable evolution
ANSWER: b
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