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Why are group membership categories important for a
Human Resources (HR) manager to consider? People's group memberships attect their outcomes, op-
Few employees are diverse, so group membership cate- portunities, and experiences.
gories are not significant to consider.
People's group memberships attect their outcomes, op- Answer
portunities, and experiences. Correct:That's right! Employment, compensation, ad-
An employee must choose and disclose their group mem- vancement, retention, participation, and organizational
bership categories at work. competitiveness are just a few of the outcomes influenced
Group membership categories determine the best-fitting by people's demographics.
salary and position title
How have global demographic shifts attected employ-
The workforce is shrinking in some countries.
ment?
More young workers are being added to the U.S. work-
Answer
force than in the past.
Correct:That's right! Over 40% of the global workforce con-
The workforce is shrinking in some countries.
sidered leaving their jobs in 2021. The need for diversity,
Women face less discrimination and harassment in the
equity, and inclusion and the flexibility it can otter (like
workplace.
hybrid work) is important for attracting and maintaining
Developing countries are providing fewer workers to other
diverse people.
countries.
What did Cedric Herring's research on diversity reveal?
Racial diversity was associated with increased sales rev-
There is little support for the hypothesis that diversity
enue and more customers.
benefits organizations.
Two analyses on diversity revealed contradictory results.
Answer
Racial diversity was associated with increased sales rev-
Correct:That's right! Increased sales income, increased
enue and more customers.
consumers, increased market share, and higher relative
Diversity had an unfavorable impact on organizational
profitability were all benefits of racial diversity.
functioning.
Dysfunctional communication processes
Overqualified workers
Correct:"Dysfunctional communication processes" is cor-
, rect. A diverse workforce can have dysfunctional com-
What are two consequences an organization may face munication processes when groups speak ditterent lan-
as a result of hiring a diverse workforce without taking guages. Misunderstanding and miscommunication issues
steps to ensure this newly diverse workforce is properly can arise if clear communication expectations are not
supported? Choose 2 answers. established within the organization."Overqualified work-
Dysfunctional communication processes ers" is correct. Overqualified workers. While diversity in
Overqualified workers an organization can create more job security, it can also
Decreased profits create a series of issues where workers are overqualified
Increased employee turnover for their work if not supported with appropriate training,
development, and growth opportunities.
To prevent the unrelated personal attributes of candidates
from being considered
To prevent candidates from being discounted due to their
Why is it important for hiring managers to provide equal
group memberships
opportunities when screening job applicants to avoid em-
correct
ployment discrimination? Choose 2 answers.
Answer
To prevent the unrelated personal attributes of candidates
Correct:"To prevent the unrelated personal attributes of
from being considered
candidates from being considered" is correct. When the
To predict candidate suitability based on underrepresen-
personal attributes of candidates that are unrelated to
tation
production are valued, discrimination develops. This can
To build a company culture where individuals are likable
include excluding people from certain jobs based on hav-
and can feel they belong
ing a Black-sounding or Asian name."To prevent candi-
To prevent candidates from being discounted due to their
dates from being discounted due to their group member-
group memberships
ships" is correct. If a candidate is discounted because of
their group membership status, this is known as access
discrimination.
Diversity ettorts
What is demonstrated when an organization has a large Ettorts toward reducing exclusion
number of employees representing various backgrounds? correct
Choose 2 answers. Answer
Correct:"Diversity ettorts" is correct. When measures are
, taken in a workplace to ensure that employees have a
Respect for marginalized groups range of ditterences (such as race, ethnicity, gender, and
Diversity ettorts age), it is an example of diversity ettorts."Ettorts toward
Inclusion reducing exclusion" is correct. The more organizations
Ettorts toward reducing exclusion embrace diversity, the more opportunities for inclusion
arise.
Diverse group members pay more attention in interactions
than homogeneous groups.
What are two distinctions between organizations com-
Diverse members produce higher-quality ideas.
posed of diverse members and organizations composed
of homogeneous members? Choose 2 answers.
Answer
Diverse groups put less ettort into establishing credibili-
Correct:"Diverse group members pay more attention in
ty.
interactions than homogeneous groups" is correct. With
Diverse group members pay more attention in interac-
diversity comes exposure to new ideas and methods of
tions than homogeneous groups.
functioning, necessitating a greater focus in order to
Diverse members produce higher-quality ideas.
learn from people from ditterent backgrounds."Diverse
Diverse groups initially outperform homogeneous
members produce higher-quality ideas" is correct. Diverse
groups.
groups are more innovative because of ditterences in
ideas and ways of thinking for all to learn from.
What defines stereotypes in the workplace? Stereotypes are overgeneralizations of the characteristics
Stereotypes are not part of the categorization process that of large human groups.
helps individuals order their work environment.
Stereotypes prevent individuals from being fired. Answer
Stereotypes are overgeneralizations of the characteristics Correct:That's right! When prompted to think of someone
of large human groups. from each group who does not fit the stereotype, many
Stereotypes are typically viewed as negative. people can do so.
A hiring manager believes women are incompetent at
Ambivalent sexism
work and makes statements about that topic but also
makes statements implying women must be protected.
Correct:That's right! Ambivalent sexism is the simultane-
Which behavior is this hiring manager displaying?
ous holding of both hostile (e.g., "women are incom-
Benevolent sexism
, Neosexism
petent at work") and benevolent (e.g., "women must be
Ambivalent sexism
protected") sexist beliefs about women.
Hostile sexism
This statement is true. Making comments to a female
Benevolent sexism is harmful to women despite its benev-
coworker on her appearance or attractiveness could un-
olent label.
dermine her being taken seriously at work. Although
True
benevolent sexism is viewed as less negative than hostile
False
sexism, it is still detrimental.
Minority can refer to a variety of groups in an organization
that have few or no positions of power.
Nondominant is a more accurate term than minority.
Which two statements depict the ditterences between mi-
correct
nority and majority groups at work? Choose 2 answers.
Answer
At work, minority groups are always fewer in number than
Correct:"Minority can refer to a variety of groups in an
majority groups.
organization that have few or no positions of power." is
The terms nondominant and minority are interchange-
correct. Those in the minority are frequently discriminated
able.
against by those in positions of social power within an
Minority can refer to a variety of groups in an organization
organization."Nondominant is a more accurate term than
that have few or no positions of power.
minority" is correct. White people, for example, are the
Nondominant is a more accurate term than minority.
majority in South Africa, despite being outnumbered by
people of color. People of color in Africa are more in
number but not dominant.
What is the correlation between stereotypes and uncon-
scious processes in the workplace? Stereotypes in the workplace are often formed through
Stereotypes in the workplace are often formed through both conscious and unconscious processes.
both conscious and unconscious processes.
Stereotypes formed by conscious processes help deci- Correct:That's right! Stereotyping is often intentional, but
sion-makers in the workplace. most people are not aware of unconscious bias, which
Managers tend to display stereotypical behavior through usually has to be brought to their attention.
unconscious processes rather than on purpose.