WGU C954 INFORMATION
TECHNOLOGY MANAGEMENT EXAM
PRACTICE TEST QUESTIONS WITH
VERIFIED SOLUTIONS
Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry
D
Which two subcategories are found within the service strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management
Page 1 of 113
,AE
Which IT ethics policy protects a company by outlining the corporate guidelines
or principles governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use
A
What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches
C
Which IT ethical policy is violated when an employee shares information with
non-employees about an impending release of a new software application?
Page 2 of 113
,A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management
A
Which IT ethics policy requires a user to agree to follow a policy that indicates
requirements for corporate email use, information systems, and the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use
D
Which IT ethics policy provides guidance to employees about posting
information regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit
Page 3 of 113
, A
Which data set consumes disk space equal to the change in the data since it was
last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big
B
A business wants to allow its employees to communicate online with each other
in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
B
Page 4 of 113
TECHNOLOGY MANAGEMENT EXAM
PRACTICE TEST QUESTIONS WITH
VERIFIED SOLUTIONS
Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry
D
Which two subcategories are found within the service strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management
Page 1 of 113
,AE
Which IT ethics policy protects a company by outlining the corporate guidelines
or principles governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use
A
What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches
C
Which IT ethical policy is violated when an employee shares information with
non-employees about an impending release of a new software application?
Page 2 of 113
,A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management
A
Which IT ethics policy requires a user to agree to follow a policy that indicates
requirements for corporate email use, information systems, and the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use
D
Which IT ethics policy provides guidance to employees about posting
information regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit
Page 3 of 113
, A
Which data set consumes disk space equal to the change in the data since it was
last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big
B
A business wants to allow its employees to communicate online with each other
in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
B
Page 4 of 113
