ISM350 Week 2 Quiz. a quick tiral test containing exam questions and answers scored 90/100

ISM350 Week 2 Quiz. a quick tiral test containing exam questions and answers scored 90/100 Score for this quiz: 90 out of 100 Submitted Sep 12 at 2:14pm This attempt took 21 minutes.   Question 1 5 / 5 pts Best practices in realizing value using IT include:    a value-realization phase for all IT projects      measuring outcomes against expected results.      looking for and eliminating root causes of problems.      assessing value realization at all levels in the organization.      all of the above.     Question 2 5 / 5 pts Increasingly, organizations are taking a ________ approach to project selection.    economic      value      portfolio      tactical      opportunistic     Question 3 5 / 5 pts Most firms attempt to calculate the expected payback of an IT investment:    before making the investment.      while implementing the investment.      after making the investment.      without consulting the IT department.     Question 4 5 / 5 pts IT "conversion" is defined as:    when an organization converts an idea to an opportunity.      when an organization converts a strategy to market plan.      when an organization converts an opportunity to a profit.      when an organization converts a suggestion to an idea.     Question 5 5 / 5 pts Strategy development involving technical components should be:    a two-way process between the business and its customers.      a two-way process between the business and IT.      a two-way process between the business and finance.      a two-way process between the business and its partners.     Question 6 5 / 5 pts A ________ explains how the different pieces of a business fit together.    business tactic      value model      business plan      business model     Question 7 5 / 5 pts The type of IT Strategy initiative which addresses hardware, software and communications issues is called a/an:    Infrastructure initiative.      Opportunity leverage initiative.      Business opportunities initiative.      Business improvement initiative.     Question 8 5 / 5 pts The type of IT Strategy initiative that features projects designed to extend or transform how a company does business is called a/an:    Infrastructure initiative.      Opportunity leverage initiative.      Technology improvement initiative.      Business enabling initiative.     Question 9 5 / 5 pts The type of IT Strategy initiative that stresses relatively low-risk investments with a tangible short-to-medium term payback is called a/an:    Infrastructure initiative.      Opportunity leverage initiative.      Business enabling initiative.      Business improvement initiative.     Incorrect Question 10 0 / 5 pts ________ is responsible for fostering professional behavior in an organization.    Legal Department      Management      Human Resources Department      Governance     Question 11 5 / 5 pts What is a principle of good communications?    E-mail is used in lieu of face-to-face communications in order to document every conversation.      The effectiveness of the communication is measured by its outcomes.      Business managers should be schooled in techie terminology.      All of the above.     Question 12 5 / 5 pts When it comes to communications, the IT staff is responsible for    translating IT issues and concerns into business impacts.      always using the latest technical acronyms.      communicating every single technical detail, even if the business manager is not interested.      asking the business managers to translate their business needs into technical terms.     Question 13 5 / 5 pts IT implementation success improves relationships with the businesses by    allowing the IT organization to prove to the business that they were wrong.      showing that high tech solutions are always winning solutions.      allowing the business to eliminate low level jobs.      instilling confidence that the IT organization can successfully implement what it recommends to the business.     Question 14 5 / 5 pts The first criteria for building a strong relationship between IT and the business is    an IT organization that is competent.      an IT organization that listens to the business without ever questioning the business.      a business organization that listens to IT without questioning.      a business organization that always wants the latest IT innovation.     Question 15 5 / 5 pts In order to strengthen the relationship with the business, IT personnel should    understand the business.      have financial awareness.      understand information technology.      all of the above.     Question 16 5 / 5 pts In order to strengthen trust between IT and the business, IT governance should    be arbitrarily applied.      address the business' expectations of the IT organization.    not be communicated to the business.      be rigid and inviolate.     Question 17 5 / 5 pts An important interpersonal skill for IT personnel who are working with business personnel is    knowing how to use social media.      knowing how to use PC tools.      being able to deal with conflicts.      knowing how to speak "techie".   Incorrect Question 18 0 / 5 pts One way to design business metrics for IT is to    define target projects.      develop a balanced scorecard.      identify what is important for the IT organization regardless of what is important to the business.      develop process models of the IT organization.     Question 19 5 / 5 pts Increasing effective communication can lead to    a mutual understanding between IT and the business.      a desire for less talk and more action.      a lack of trust between business and IT.      a need for better governance.     Question 20 5 / 5 pts In order to establish credibility, individuals should    tell people what they want to hear.      blame someone else when mistakes are made.      have a graduate degree.      do what they say they will do.