BUS 4993 CONFLICT RESOLUTION UNIT 6 MILESTONE 2020_A grade | BUS4993 CONFLICT RESOLUTION UNIT 6 MILESTONE 2020

BUS 4993 CONFLICT RESOLUTION UNIT 6 MILESTONE 2020 – Capella High School 1 Which of the following is a stage of the conflict consulting process? • Exploring options • Opening dialogue • Clarifying questions • Action planning CONCEPT Conflict Consulting 2 Which of the following is NOT a way that a conflict intervener should address party concerns about engaging in a conflict resolution process? • Reminding the parties that the process can be stopped or they can take a break at any time • Reassuring the parties that he/she is an expert in the process • Selecting the process best suited to the specific conflict/parties • Explaining features and benefits of the process CONCEPT Creating Buy-In to a Conflict Resolution Process 3 Which of the following is an effective method of gathering data for a conflict analysis? • Reading documented material about a conflict’s history • Using open-ended, short answer, yes/no, and leading questions • All of the answer choices are correct. • Conducting interviews with the parties involved in the dispute CONCEPT Gathering the Data to Analyze 4 Which of the following is considered to be the foundation of conflict prevention? • Positive relationships • Family relationships • Dependent relationships • Long-lasting relationships CONCEPT Conflict Prevention Through Relationships 5 When is the best time to hold a courageous conversation? • After both parties have gathered enough evidence to show why their value/belief is correct • Immediately after the provocative incident • When both parties are calm and willing to engage in a good-faith conversation • As soon as one party realizes the other has a belief that needs to change CONCEPT Courageous/Difficult Conversation 6 George and Chris were the two best players on their high school soccer team, and had a tendency to compete with each other both on and off the field. Over the course of their senior year, what started off as joking comments about who was better than who turned into full accusations of who was keeping the other down in an effort to make himself look better. Before their biggest game of the year, Coach Smith sat down with George and Chris, and tried to remind them of why they were friends and teammates in the first place, and encouraged them to work out their differences and repair their relationship. If they couldn't do that before the big game, he insisted that they at least shelve the arguments until after the game, and work together as part of the team during practice and the game itself. What role has Coach Smith taken on with George and Chris, according to the Third Side? • Teacher • Provider • Healer • Peacekeeper CONCEPT Identifying the Third Side and Making It Relevant to Parties 7 Which of the following is a reason why a party may be reluctant to engage in a conflict resolution process? • The party has needs that are met by continuing the conflict. • The party may be unfamiliar with conflict resolution processes. • The party may be afraid of meeting other parties directly. • All of the answer choices are correct. CONCEPT Creating Buy-In to a Conflict Resolution Process 8 Uncovering common interests through conflict analysis can create which of the following for parties involved in a long-term conflict? • Cognitive dissonance • Negative assumptions • Spiraling escalation • Hardening of positions CONCEPT Contrasting and Common Beliefs, Positions, and Interests 9 Bob and Jane are neighbors who have been in conflict for many years. Bob lives his life around supporting the environment and reducing waste, and part of his lifestyle includes composting his trash in his backyard. He also doesn't believe in using pest control or other harmful products around his home, as they could have a negative effect on his organic garden. Jane believes that his compost pile and lack of pest control is the reason her house is constantly suffering from pest infestations, and has tried again and again to get him to stop composting and hire someone to do pest control around his property. She has put her house on the market several times, but there has never been a serious offer on her house because of the smell and bugs coming from next door. At this point, she has given up on trying to change the situation, and just accepts that she will always have strong negative feelings toward Bob, his house, and her living situation. A conflict resolution process between Bob and Jane would need to consider why Bob has been unwilling to work with Jane to maintain a pleasant neighborly relationship. Which of the following statements may be a reason for why this conflict has stayed unresolved for so long? • Jane is too focused on the losses of her situation instead of on the positives. • Jane hasn't tried hard enough to win Bob over to her side. • Bob is too stuck in his ways to ever change. • Bob feels he has a strong ethical reason for not changing his lifestyle in order make a neighbor happy. CONCEPT Addressing the Benefits of Unresolved Conflict 10 When parties engage in a courageous or difficult conversation with one another, the goal is to __________. • build mutual understanding and respect • change values and beliefs • reach consensus • generate an agreement that meets mutual needs CONCEPT Courageous/Difficult Conversation 11 Which of the following describes a core assumption of any conflict resolution process? • The intervener should meet with each party separately, and deliver messages back and forth. • The intervener should work to change the relationship between the parties. • The intervener should offer suggestions on how the parties could resolve the conflict. • The intervener should help the parties separate people and problems. CONCEPT Selecting a Method or Crafting Your Own 12 The Third Side is an approach to conflict resolution that takes which of the following into account? • The perspectives of neutral parties familiar with the conflict • The perspectives and interests of those affected by a conflict • Other cultural viewpoints • The input of professional conflict resolvers CONCEPT What Is the Third Side? 13 There is a large corporation situated at the end of a lake, which is surrounded by houses and a small beach for community recreation activities. The corporation petitioned the city to use the lake water as a source of energy, and the city decided to have an open meeting to discuss this petition before coming up with a final answer. If the city decided that a special invitation needed to be extended to the stakeholders in this situation to make sure their input was heard, who should be included? • Community members who don't like having a large corporation in their town • City budget representatives • Community members who live downtown • Homeowners around the lake CONCEPT Stakeholder Processes 14 The best way to gather substantial amounts of information for a conflict analysis is through which of the following? • Interviews with neutral parties who have information about the conflict • Direct communication with the parties • Interviews with eyewitnesses • Recorded or archival material CONCEPT Gathering the Data to Analyze 15 Which of the following types of information does a conflict analysis seek to gather? • All of the answer choices are correct. • Factual information • Parties' perceptions • Emotional reactions CONCEPT The Analysis Process 16 Which of the following terms describes a person who is not involved in a conflict, but is affected by the outcome? • Indirect party • Outsider • Bystander • Third party CONCEPT Parties and Context 17 When parties appear to be at a stalemate, which of the following is true? • It is impossible to resolve the conflict. • Attitudes and perceptions continue to intensify. • There is an increased danger of escalation. • The conflict ceases to be dynamic. CONCEPT Dynamics and Functions of Conflict 18 The perception of "cause" and "consequence" for each party involved in a conflict may be __________. • blurred together • All of the answer choices are correct. • hard to distinguish • seen as different by each party CONCEPT Causes and Consequences 19 A consensus-based decision making process is meant to do which of the following? • Meet everyone's needs/interests completely. • Find the best possible solution for the group at that present time. • Find the one solution available. • Have each member of the group come to a complete agreement. CONCEPT Consensus-Based Decision Making