MHA 701 Organizational Behavior & Leadership
Frequently Tested Exam Questions With Verified
Multiple Choice and Conceptual Actual 100%
Correct Detailed Answers
Guaranteed Pass!!Current Update!!
1. When a person evaluates another as generally low on many traits after
observing poor performance on just one trait, the negative carryover effect is
known as:
a. stereotype
b. placebo effect
c. horn effect
d. halo effect
e. angel syndrome - ANSWER c. horn effect
2. The process by which we interpret and organize sensory information to
produce a meaningful experience of the world is known as:
a. attitude
b. perception
d. cognition
d. intuition
e. judgment - ANSWER b. perception
,3. Which of the following are part of the six areas of responsibility for health care
organizations? (select all that apply)
a. providing economic benefits to the community
b. being in full compliance with legal requirements
c. meeting ethical and fiduciary obligations
d. offering unique benefits to the community
e. avoiding philanthropic activities - ANSWER a. providing economic benefits
to the community
b. being in full compliance with legal requirements
c. meeting ethical and fiduciary obligations
d. offering unique benefits to the community
4. Which of the following are key elements to effective communication for
physicians and hospital administrators? (select all that apply)
a. the desire to communicate
b. an understanding of how others learn
c. the ability to write clearly
d. the receiver of the message should be cued to the purpose of the message -
ANSWER a. the desire to communicate
b. an understanding of how others learn
d. the receiver of the message should be cued to the purpose of the message
5. At my workplace, I never get to talk to my supervisor. I always have to hear the
news from one of the staff who happens to be the supervisor's favorite employee.
Which type of communication barrier is this?
, a. environmental
b. personal
c. professional
d. uninterntional - ANSWER b. personal
6. At my workplace, I never have an opportunity to speak with the vice president
of my division, since I must speak with my direct supervisor, who then speaks with
the division manager, who then relays my message to the vice president. This is an
example of which communication network?
a. chain
b. wheel
c. circle
d. all-channel - ANSWER a. chain
7. Sharing information without using words is knowns as:
a. computer-aided communication
b. communication
c. verbal communication
d. nonverbal communication - ANSWER d. nonverbal communication
8. There are several barriers that can impede the communication process. What
are the two categories described by Longest, Rakich, and Darr?
a. social and environmental
b. environmental and cultural
Frequently Tested Exam Questions With Verified
Multiple Choice and Conceptual Actual 100%
Correct Detailed Answers
Guaranteed Pass!!Current Update!!
1. When a person evaluates another as generally low on many traits after
observing poor performance on just one trait, the negative carryover effect is
known as:
a. stereotype
b. placebo effect
c. horn effect
d. halo effect
e. angel syndrome - ANSWER c. horn effect
2. The process by which we interpret and organize sensory information to
produce a meaningful experience of the world is known as:
a. attitude
b. perception
d. cognition
d. intuition
e. judgment - ANSWER b. perception
,3. Which of the following are part of the six areas of responsibility for health care
organizations? (select all that apply)
a. providing economic benefits to the community
b. being in full compliance with legal requirements
c. meeting ethical and fiduciary obligations
d. offering unique benefits to the community
e. avoiding philanthropic activities - ANSWER a. providing economic benefits
to the community
b. being in full compliance with legal requirements
c. meeting ethical and fiduciary obligations
d. offering unique benefits to the community
4. Which of the following are key elements to effective communication for
physicians and hospital administrators? (select all that apply)
a. the desire to communicate
b. an understanding of how others learn
c. the ability to write clearly
d. the receiver of the message should be cued to the purpose of the message -
ANSWER a. the desire to communicate
b. an understanding of how others learn
d. the receiver of the message should be cued to the purpose of the message
5. At my workplace, I never get to talk to my supervisor. I always have to hear the
news from one of the staff who happens to be the supervisor's favorite employee.
Which type of communication barrier is this?
, a. environmental
b. personal
c. professional
d. uninterntional - ANSWER b. personal
6. At my workplace, I never have an opportunity to speak with the vice president
of my division, since I must speak with my direct supervisor, who then speaks with
the division manager, who then relays my message to the vice president. This is an
example of which communication network?
a. chain
b. wheel
c. circle
d. all-channel - ANSWER a. chain
7. Sharing information without using words is knowns as:
a. computer-aided communication
b. communication
c. verbal communication
d. nonverbal communication - ANSWER d. nonverbal communication
8. There are several barriers that can impede the communication process. What
are the two categories described by Longest, Rakich, and Darr?
a. social and environmental
b. environmental and cultural
