ABQUARP EXAM QUESTIONS WITH
CORRECT ANSWERS
how |is |quality |defined? |- |CORRECT |ANSWER✔✔-no |errors, |degree |of |excellence, |do |the |right |
thing |and |do |it |well. |Meeting |customers |expectations, |exceed |expectations.
What |is |quality |mgmt.? |- |CORRECT |ANSWER✔✔-examine |the |process |to |delivery |of |care, |the |
outcomes |measured
plan-do-check-act |- |CORRECT |ANSWER✔✔-Walter |Shewhart
Edward |Deming |- |CORRECT |ANSWER✔✔-introduced |statistical |process |to |improve |quality
He |recognized |importance |of |having |accurate |and |meaningful |infor |to |improve |quality
Demings |7 |deadly |diseases |- |CORRECT |ANSWER✔✔-lack |of |consistency, |emphasis |on |short |
term |profits, |eval |of |performanmce,job |hopping, |excessive |medical |cost, |excessive |liability
Joseph |Juran |- |CORRECT |ANSWER✔✔-introduced |Total |Quality |Control
Philip |Crosby |- |CORRECT |ANSWER✔✔-He |added |financial |consequences |to |quality |
performance
Savings |are |generated |by |"doing |things |right |the |first |time"
Quality |Mangt. |QM |- |CORRECT |ANSWER✔✔-approaches |to |imporving |quality
emphasis |on |preventing |errors, |empowerment |of |employees, |improve |performance, |focus |on |
supplier |relationships
,Quality |Assurance |- |CORRECT |ANSWER✔✔-addresses |negative |outcomes |( |sentinel |events). |Hx
|punishment |of |peers
Quality |Improvement |- |CORRECT |ANSWER✔✔-improving |on |outcomes |that |are |consider |
satisfactory, |get |better.
Typically |focus |on |process |and |systems, |no |individuals
Continuous |Quality |Improvement |- |CORRECT |ANSWER✔✔-uses |a |systematic |process, |enhance |
performance. |Looks |at |processes, |not |individual. |( |ex |laparoscopy, |less |hospt |stay)
Total |quality |management |- |CORRECT |ANSWER✔✔-uses |QA, |QI, |CQM |and |focuses |on |
customer |desire
Sentinel |Event |- |CORRECT |ANSWER✔✔-unexpected |death, |unrelated |loss |of |function, |IP |
suicide, |infant |abduction, |transfusion |rxn, |wrong |site |surgery
Root |Cause |Analysis |- |CORRECT |ANSWER✔✔-Analyzing |a |sentinel |event, |must |assess |the |
culture.
Credentialing |- |CORRECT |ANSWER✔✔-Key |part |of |QM.Make |sure |the |right |person |, |right |
knowledge |in |the |right |position
Risk |Mgt. |- |CORRECT |ANSWER✔✔-Focus |on |monetary |loss |by |eliminating |negative |outcomes. |
Includes |insurance, |pt |satisfaction |and |legal |issues.. |Improve |documentation. |Medical |records |
analysis |is |very |helpful
Ultimate |responsibility |is |the |governing |body |of |the |hospital.
, UR |- |CORRECT |ANSWER✔✔-formal |review |of |the |consumption |of |all |resources |in |the |delivery |
of |care., |Can |be |prospective, |concurrent |or |retrospective |.Reduce |resources |to |achieve |the |
same |result.
Infection |Control |- |CORRECT |ANSWER✔✔-Focus |on |Outcomes, |looks |at |transmission |of |illness |
to |providers, |staff |and |visitors. |Reduce |risk |of |future |infection
Outcome |studies |- |CORRECT |ANSWER✔✔-important |to |analyze |effectiveness. |Computer |
generated |outcomes |best. |self |report |survey |are |vulnerable |to |inaccuracy, |single |review |least |
reliable.
Peer |review |- |CORRECT |ANSWER✔✔-An |individual |c |similar |training |and |the |one |being |
reviewed.
1-chart |rev
2-patterns
3- |peer |intervention
PRO- |peer |review |organization |- |CORRECT |ANSWER✔✔-1972-82 |was |physician |controlled, |
nonprofit |org |that |looked |at |Medicare |IP, |Utilization |and |quality. |Changed |to |PSRO |in |1982 |via |
the |Tax |Equity |and |Fiscal |Responsibility |act
QARI- |quality |assurance |reform |initiative |- |CORRECT |ANSWER✔✔-1993- |to |assist |states |
develop |QI |systems, |focus |on |clinical |studies
QISMC- |quality |improvement |for |system |of |Managed |Care |- |CORRECT |ANSWER✔✔-1996-
Federal |govt |formed |as |a |guide |for |quality |mgt, |esp |for |Medicare |and |Medicaid |
-Designed |to |strengthen |the |efforts |to |protect |and |improve |health |and |satisfaction |to |
Medicare |and |Medicaid |enrollees
-clarifies |responsibility |in |promoting |quality
-promotes |partnership
CORRECT ANSWERS
how |is |quality |defined? |- |CORRECT |ANSWER✔✔-no |errors, |degree |of |excellence, |do |the |right |
thing |and |do |it |well. |Meeting |customers |expectations, |exceed |expectations.
What |is |quality |mgmt.? |- |CORRECT |ANSWER✔✔-examine |the |process |to |delivery |of |care, |the |
outcomes |measured
plan-do-check-act |- |CORRECT |ANSWER✔✔-Walter |Shewhart
Edward |Deming |- |CORRECT |ANSWER✔✔-introduced |statistical |process |to |improve |quality
He |recognized |importance |of |having |accurate |and |meaningful |infor |to |improve |quality
Demings |7 |deadly |diseases |- |CORRECT |ANSWER✔✔-lack |of |consistency, |emphasis |on |short |
term |profits, |eval |of |performanmce,job |hopping, |excessive |medical |cost, |excessive |liability
Joseph |Juran |- |CORRECT |ANSWER✔✔-introduced |Total |Quality |Control
Philip |Crosby |- |CORRECT |ANSWER✔✔-He |added |financial |consequences |to |quality |
performance
Savings |are |generated |by |"doing |things |right |the |first |time"
Quality |Mangt. |QM |- |CORRECT |ANSWER✔✔-approaches |to |imporving |quality
emphasis |on |preventing |errors, |empowerment |of |employees, |improve |performance, |focus |on |
supplier |relationships
,Quality |Assurance |- |CORRECT |ANSWER✔✔-addresses |negative |outcomes |( |sentinel |events). |Hx
|punishment |of |peers
Quality |Improvement |- |CORRECT |ANSWER✔✔-improving |on |outcomes |that |are |consider |
satisfactory, |get |better.
Typically |focus |on |process |and |systems, |no |individuals
Continuous |Quality |Improvement |- |CORRECT |ANSWER✔✔-uses |a |systematic |process, |enhance |
performance. |Looks |at |processes, |not |individual. |( |ex |laparoscopy, |less |hospt |stay)
Total |quality |management |- |CORRECT |ANSWER✔✔-uses |QA, |QI, |CQM |and |focuses |on |
customer |desire
Sentinel |Event |- |CORRECT |ANSWER✔✔-unexpected |death, |unrelated |loss |of |function, |IP |
suicide, |infant |abduction, |transfusion |rxn, |wrong |site |surgery
Root |Cause |Analysis |- |CORRECT |ANSWER✔✔-Analyzing |a |sentinel |event, |must |assess |the |
culture.
Credentialing |- |CORRECT |ANSWER✔✔-Key |part |of |QM.Make |sure |the |right |person |, |right |
knowledge |in |the |right |position
Risk |Mgt. |- |CORRECT |ANSWER✔✔-Focus |on |monetary |loss |by |eliminating |negative |outcomes. |
Includes |insurance, |pt |satisfaction |and |legal |issues.. |Improve |documentation. |Medical |records |
analysis |is |very |helpful
Ultimate |responsibility |is |the |governing |body |of |the |hospital.
, UR |- |CORRECT |ANSWER✔✔-formal |review |of |the |consumption |of |all |resources |in |the |delivery |
of |care., |Can |be |prospective, |concurrent |or |retrospective |.Reduce |resources |to |achieve |the |
same |result.
Infection |Control |- |CORRECT |ANSWER✔✔-Focus |on |Outcomes, |looks |at |transmission |of |illness |
to |providers, |staff |and |visitors. |Reduce |risk |of |future |infection
Outcome |studies |- |CORRECT |ANSWER✔✔-important |to |analyze |effectiveness. |Computer |
generated |outcomes |best. |self |report |survey |are |vulnerable |to |inaccuracy, |single |review |least |
reliable.
Peer |review |- |CORRECT |ANSWER✔✔-An |individual |c |similar |training |and |the |one |being |
reviewed.
1-chart |rev
2-patterns
3- |peer |intervention
PRO- |peer |review |organization |- |CORRECT |ANSWER✔✔-1972-82 |was |physician |controlled, |
nonprofit |org |that |looked |at |Medicare |IP, |Utilization |and |quality. |Changed |to |PSRO |in |1982 |via |
the |Tax |Equity |and |Fiscal |Responsibility |act
QARI- |quality |assurance |reform |initiative |- |CORRECT |ANSWER✔✔-1993- |to |assist |states |
develop |QI |systems, |focus |on |clinical |studies
QISMC- |quality |improvement |for |system |of |Managed |Care |- |CORRECT |ANSWER✔✔-1996-
Federal |govt |formed |as |a |guide |for |quality |mgt, |esp |for |Medicare |and |Medicaid |
-Designed |to |strengthen |the |efforts |to |protect |and |improve |health |and |satisfaction |to |
Medicare |and |Medicaid |enrollees
-clarifies |responsibility |in |promoting |quality
-promotes |partnership
