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MQM 227 – Operations Management | 100 Exam Questions on OM Fundamentals, Strategy, Lean, Product Design | Illinois State University

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This document features 100 multiple-choice and true/false questions with verified answers from Exam 1 of MQM 227 – Operations Management at Illinois State University. It spans core foundational topics such as the scope of operations management (OM), transformation processes, supply chain integration, and decision-making frameworks. Students will also engage with strategic concepts like corporate objectives, distinctive competencies, and alignment between business and operations strategies. Further chapters include in-depth questions on product-process matrix logic, make-to-stock vs. make-to-order systems, project vs. batch processes, and modular design. The lean operations section covers Kanban systems, takt time, waste reduction, cellular layouts, and the Toyota Production System. Product design concepts such as concurrent engineering, QFD (Quality Function Deployment), DFMA (Design for Manufacturing and Assembly), and trade-offs between cost, quality, and time are also addressed. This document is an essential exam prep tool for students in operations management, business administration, supply chain, and engineering management. It supports conceptual mastery and applied analysis across strategic and tactical dimensions of operations. Keywords: operations management, MQM 227, supply chain, lean systems, corporate strategy, operations strategy, product design, QFD, DFMA, takt time, Kanban, process design, make-to-order, make-to-stock, product-process matrix, service operations, transformation process, concurrent engineering, quality management, inventory reduction, cellular layout

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MQM 227 Exam 1 Questions and
Answers 100% Correct

Why is operations management a more encompassing term than

production management? - 🧠 ANSWER ✔✔Operations management refers

to service as well as manufacturing organizations

The transformation view of the Operations function provides a unified

approach for studying the manufacturing and service industries. - 🧠

ANSWER ✔✔TRUE


Which of the following functions is responsible for the actual movement of

goods and/or services across organizations? - 🧠 ANSWER ✔✔A. Logistics


The four decision areas in operations management are: - 🧠 ANSWER

✔✔B. Process, quality, capacity, and inventory

,A productive systems approach: - 🧠 ANSWER ✔✔B. Must provide

feedback information for control of process inputs and technology


Capacity decisions: - 🧠 ANSWER ✔✔A. Include staffing and scheduling


Inventory decisions involve: - 🧠 ANSWER ✔✔D. All of these


The contemporary operations themes signify that: - 🧠 ANSWER ✔✔B.

Every operation should be externally directed to meet the customers'

requirements

The essence of operations management can be described by: - 🧠

ANSWER ✔✔B. Decisions, function, and process


Which of the following is not a contemporary theme in operations? - 🧠

ANSWER ✔✔C. Quality Teams


The three primary functions that exist in most business organizations are: -

🧠 ANSWER ✔✔D. Operations, finance, and marketing


The three major functions of business organizations: - 🧠 ANSWER ✔✔C.

Interface with each other

The four major decision responsibilities of operations management are: - 🧠

ANSWER ✔✔D. Process, capacity, quality, and inventory

, Which of the following is not in the process category of the operations

decision framework? - 🧠 ANSWER ✔✔D. Product or service inspection


Supply chain management includes the integration of: - 🧠 ANSWER ✔✔D.

All of the above


The supply chain extends from: - 🧠 ANSWER ✔✔D. Supplier to customer


Supply chain management includes all of the following except: - 🧠

ANSWER ✔✔C. Advertising


A comprehensive decision-making framework for operations includes: - 🧠

ANSWER ✔✔A. Consideration of other organizational functions


The process view provides a basis for viewing an entire business as a

system of interconnected processes. - 🧠 ANSWER ✔✔TRUE


"Lean Operations" refers to the task of reducing the defect rates in a firm's

products or services. - 🧠 ANSWER ✔✔FALSE


As price increases and benefits remain constant, the value of a product

increases. - 🧠 ANSWER ✔✔FALSE




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