ABQAURP EXAM QUESTIONS WITH
CORRECT ANSWERS
Who |initially |decided |quality |should |be |measured |- |CORRECT |ANSWER✔✔-Abraham |Flexner
Lead |the |founding |of |the |Joint |Commission |- |CORRECT |ANSWER✔✔-E.A. |Codman
Brought |modern |quality |assurance |techniques |to |moder |medicine |- |CORRECT |ANSWER✔✔-
Avedis |Donabedian
Named |the |PDCA |cycle |- |CORRECT |ANSWER✔✔-W. |Edwards |Deming
Developed |the |PDCA |cycle |- |CORRECT |ANSWER✔✔-Walter |Shewhart
Deming's |seven |diseases |- |CORRECT |ANSWER✔✔-1.) |Lack |of |consistency |of |purpose
2.) |Emphasis |on |short-term |profits
3.) |Evaluation |of |performance, |merit |rating |or |annual |review
4.) |Mobility |of |management |(job |hopping)
5.) |management |by |use |of |"visible |figures", |with |no |consideration |of |unknowns |or |
unknowables
6.) |Excessive |medical |costs
7.) |Excessive |liability |costs
, Deming's |14 |points |for |management |- |CORRECT |ANSWER✔✔-1.) |Create |constancy |of |purpose |
toward |improvement |of |product |and |service, |with |the |aim |to |become |competitive, |stay |in |
business |and |provide |jobs. |
2.) |Adopt |the |new |philosophy. |Management |must |take |on |leadership |for |change. |
3.) |Cease |dependence |on |inspection |to |achieve |quality. |Build |quality |into |the |product |in |the |
first |place. |
4.) |Move |toward |a |single |supplier |for |any |one |item, |creating |a |long-term |relationship |of |
loyalty |and |trust. |
5.) |Improve |constantly |and |forever |the |system |of |production |and |service. |
6.) |Institute |training |on |the |job. |
7.) |Institute |leadership. |Supervision |should |aim |to |help |people |do |a |better |job. |
8.) |Drive |out |fear |so |that |everyone |may |work |effectively. |
9.) |Break |down |barriers |between |departments. |
10.) |Eliminate |slogans, |exhortations |and |targets |for |the |work |force. |
11.) |Recognize |that |the |cause |of |low |quality |and |low |productivity |belongs |to |the |system, |and |
thus |lies |beyond |the |power |of |the |work |force. |
a. |Eliminate |quotas |and |substitute |leadership. |
b. |Eliminate |management |by |objective. |Substitute |leadership. |
12.) |Remove |barriers |to |pride-of-workmanship. |
13.) |Institute |a |vigorous |program |of |education |and |self-improvement. |
14.) |Put |everyone |to |work |to |accomplish |transformation.
Deming's |"Special |Cause" |- |CORRECT |ANSWER✔✔-Unpredicted |action |on |a |system |such |as |an |
increased |length |of |patient |stay |due |to |injuries |sustained |when |hospital's |roof |collapses.
|"Blips" |on |a |control |chart |characterize |these |special |causes
Deming's |"Common |Causes" |- |CORRECT |ANSWER✔✔-Day-to-day |variations |in |a |system
CORRECT ANSWERS
Who |initially |decided |quality |should |be |measured |- |CORRECT |ANSWER✔✔-Abraham |Flexner
Lead |the |founding |of |the |Joint |Commission |- |CORRECT |ANSWER✔✔-E.A. |Codman
Brought |modern |quality |assurance |techniques |to |moder |medicine |- |CORRECT |ANSWER✔✔-
Avedis |Donabedian
Named |the |PDCA |cycle |- |CORRECT |ANSWER✔✔-W. |Edwards |Deming
Developed |the |PDCA |cycle |- |CORRECT |ANSWER✔✔-Walter |Shewhart
Deming's |seven |diseases |- |CORRECT |ANSWER✔✔-1.) |Lack |of |consistency |of |purpose
2.) |Emphasis |on |short-term |profits
3.) |Evaluation |of |performance, |merit |rating |or |annual |review
4.) |Mobility |of |management |(job |hopping)
5.) |management |by |use |of |"visible |figures", |with |no |consideration |of |unknowns |or |
unknowables
6.) |Excessive |medical |costs
7.) |Excessive |liability |costs
, Deming's |14 |points |for |management |- |CORRECT |ANSWER✔✔-1.) |Create |constancy |of |purpose |
toward |improvement |of |product |and |service, |with |the |aim |to |become |competitive, |stay |in |
business |and |provide |jobs. |
2.) |Adopt |the |new |philosophy. |Management |must |take |on |leadership |for |change. |
3.) |Cease |dependence |on |inspection |to |achieve |quality. |Build |quality |into |the |product |in |the |
first |place. |
4.) |Move |toward |a |single |supplier |for |any |one |item, |creating |a |long-term |relationship |of |
loyalty |and |trust. |
5.) |Improve |constantly |and |forever |the |system |of |production |and |service. |
6.) |Institute |training |on |the |job. |
7.) |Institute |leadership. |Supervision |should |aim |to |help |people |do |a |better |job. |
8.) |Drive |out |fear |so |that |everyone |may |work |effectively. |
9.) |Break |down |barriers |between |departments. |
10.) |Eliminate |slogans, |exhortations |and |targets |for |the |work |force. |
11.) |Recognize |that |the |cause |of |low |quality |and |low |productivity |belongs |to |the |system, |and |
thus |lies |beyond |the |power |of |the |work |force. |
a. |Eliminate |quotas |and |substitute |leadership. |
b. |Eliminate |management |by |objective. |Substitute |leadership. |
12.) |Remove |barriers |to |pride-of-workmanship. |
13.) |Institute |a |vigorous |program |of |education |and |self-improvement. |
14.) |Put |everyone |to |work |to |accomplish |transformation.
Deming's |"Special |Cause" |- |CORRECT |ANSWER✔✔-Unpredicted |action |on |a |system |such |as |an |
increased |length |of |patient |stay |due |to |injuries |sustained |when |hospital's |roof |collapses.
|"Blips" |on |a |control |chart |characterize |these |special |causes
Deming's |"Common |Causes" |- |CORRECT |ANSWER✔✔-Day-to-day |variations |in |a |system
