MQM 227 Exam 2 MCQ Questions and
Answers 100% Correct
The philosophical leaders of the quality movement, Philip Crosby, W.
Edwards Deming, and Joseph M. Juran, had the same general message
about what it took to achieve outstanding quality. Which of the following
was not part of that message?
a. Quality is free
b. Leadership from senior management
c. Customer focus
d. Total involvement of the workforce
e. Continuous improvement - 🧠 ANSWER ✔✔a. Quality is free
,The philosophical leaders of the quality movement, Philip Crosby, W.
Edwards Deming, and Joseph M. Juran, had the same general message
about what it took to achieve outstanding quality. Which of the following
was part of that message?
a. Fourteen steps for quality management
b. Quality is free
c. Customer focus
d. Zero defects
e. Six Sigma - 🧠 ANSWER ✔✔c. Customer Focus
A flowchart as part of a Six-Sigma quality improvement process might be
found in which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control - 🧠 ANSWER ✔✔a. Define
, A fishbone diagram as part of a Six-Sigma quality improvement process
might be found in which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control - 🧠 ANSWER ✔✔c. Analyze
An opportunity flow diagram as part of a Six-Sigma quality improvement
process might be found in which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control - 🧠 ANSWER ✔✔d. Improve
Which of the following is an analytical tool used in Six-Sigma quality
improvement programs?
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Answers 100% Correct
The philosophical leaders of the quality movement, Philip Crosby, W.
Edwards Deming, and Joseph M. Juran, had the same general message
about what it took to achieve outstanding quality. Which of the following
was not part of that message?
a. Quality is free
b. Leadership from senior management
c. Customer focus
d. Total involvement of the workforce
e. Continuous improvement - 🧠 ANSWER ✔✔a. Quality is free
,The philosophical leaders of the quality movement, Philip Crosby, W.
Edwards Deming, and Joseph M. Juran, had the same general message
about what it took to achieve outstanding quality. Which of the following
was part of that message?
a. Fourteen steps for quality management
b. Quality is free
c. Customer focus
d. Zero defects
e. Six Sigma - 🧠 ANSWER ✔✔c. Customer Focus
A flowchart as part of a Six-Sigma quality improvement process might be
found in which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control - 🧠 ANSWER ✔✔a. Define
, A fishbone diagram as part of a Six-Sigma quality improvement process
might be found in which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control - 🧠 ANSWER ✔✔c. Analyze
An opportunity flow diagram as part of a Six-Sigma quality improvement
process might be found in which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control - 🧠 ANSWER ✔✔d. Improve
Which of the following is an analytical tool used in Six-Sigma quality
improvement programs?
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
