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MQM 227 – Operations Management | 100 Exam Questions on Process Design, Product Development, Supply Chain Strategy, Flowcharting | Illinois State University

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This document contains 100 verified multiple-choice and true/false questions from Exam 3 of MQM 227 – Operations Management at Illinois State University. It offers a comprehensive assessment of advanced operations management topics including process selection, product and service design integration, modular design, and Quality Function Deployment (QFD). The exam evaluates knowledge of strategic alignment between corporate and operations strategies, sustainable practices, and key decision-making frameworks across supply chain collaboration and competitive positioning. Topics such as Make-to-Order (MTO), Assemble-to-Order (ATO), and Make-to-Stock (MTS) strategies are addressed alongside lean systems and process-flow analysis. Students are tested on transformation process mapping using flowcharts, the concept of throughput and lead time, inventory tracking, batch vs. assembly line production, continuous flow systems, and sustainability initiatives. The material also dives into job design, automation, SMED, bottlenecks, poka-yoke, and the roles of forecasting and capacity planning in operations. Ideal for students in operations management, supply chain, industrial engineering, and business process design, this document supports exam preparation, concept application, and cross-functional understanding of operational efficiency and product development strategy. Keywords: operations management, MQM 227, process design, modular design, QFD, product development, MTO, ATO, MTS, lean systems, sustainability, flowcharting, job design, inventory tracking, throughput, lead time, SMED, poka-yoke, customer value, strategic alignment

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MQM 227 EXAM 3 Questions and
Answers 100% Correct

1. Which of the following items is not a key consideration in making a

process selection decision?




a. Consider the availability and cost of labor




b. Consider market conditions.




c. Consider capital requirements.

,d. Consider the state of technology for product not process




e. In a plant-within-a-plant configuration, the plant is divided into sub-plants

specializing in making certain types of products in order to increase

throughput and customer responsiveness - 🧠 ANSWER ✔✔d. Consider the

state of technology for product not process




=Consider the state of technology for both process and product

2. Which of the following statements is incorrect?




a. In Quality Function Deployment, the customer attributes are converted to

Engineering characteristics (ECs) that are measurable and specific.




b. DFM is also known as the "House of Quality."




c. Modular design makes it possible to have relatively high product variety

and low component variety.

,d. In QFD, the relative performance of competitors is evaluated in order to

determine how the company's product performs as compared to its

competitors.




e. Usefulness is described in terms such as product features, performance,

and reliability. - 🧠 ANSWER ✔✔b. DFM is also known as the "House of

Quality."

3. Which of the following statements is incorrect?




a. Attaining a competitive advantage via the operations side of the business

often involves the development of patented or proprietary technology or

equipment.




b. An effective supply chain strategy should be aimed at achieving a

sustainable competitive advantage for only the final customer in the supply

chain.




COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
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, c. Sustainability refers to minimizing or eliminating the environmental

impact of operations




d. Attaining a competitive advantage via the operations side of the business

often involves having the ability to serve a new market before competitors. -

🧠 ANSWER ✔✔b. An effective supply chain strategy should be aimed at

achieving a sustainable competitive advantage for only the final customer

in the supply chain.




=An effective supply chain strategy should be aimed at achieving a

sustainable competitive advantage for the entire supply chain.

4. Which of the following statements is incorrect?




a. The process design phase should occur simultaneously with product

design.




b. Simultaneous process and product design will help minimize product

introduction lead times.

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