MQM 227 – Operations Management | 100 Verified Exam Questions on OSCM, Productivity, Process Strategy, Projects | Illinois State University

This document provides 100 thoroughly verified multiple-choice and true/false questions from MQM 227 – Operations Management at Illinois State University. It comprehensively assesses knowledge across foundational and advanced concepts in Operations and Supply Chain Management (OSCM). Covered topics include the goods–services continuum, productivity measures (partial, total, and multifactor), core vs. pure goods/services, and strategic operational dimensions like flexibility, quality, and delivery speed. Students are also tested on capacity planning (short-, medium-, and long-range), process structures (project, workcenter, assembly line), product development phases, and cross-functional integration tools such as QFD and DFMA. Project management concepts such as PERT/CPM, crashing, work breakdown structures (WBS), and matrix vs. functional project structures are featured, alongside financial tools like break-even analysis. The exam delves into service design, customer contact levels, poka-yoke, service recovery, and the Service-Profit Chain. Other key concepts include sustainable operations, production environments (MTO, MTS, ETO, ATO), economies of scale/scope, and the product–process matrix. This is an excellent resource for students in operations management, business administration, industrial engineering, and supply chain programs. It supports high-quality exam prep and practical understanding of systems design, strategic planning, and customer-centric operations. Keywords: operations management, MQM 227, OSCM, productivity, supply chain, QFD, DFMA, process structure, capacity planning, PERT, CPM, break-even analysis, customer contact, service design, Service-Profit Chain, sustainable operations, project management, WBS, poka-yoke, MTO, MTS, ETO, economies of scale, goods-services continuum