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MQM 227 – Operations Management | 100 Test Questions on Productivity, Capacity, Queuing, Quality Tools & Six Sigma | Illinois State University

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This document contains 100 verified multiple-choice and true/false questions with correct answers from Test 1 of MQM 227 – Operations Management at Illinois State University. It covers essential foundational and intermediate topics in operations and supply chain management, including the goods–services continuum, productivity measurement (partial, multifactor, total), economies of scale and scope, and strategic decision-making in operations. Students will also explore concepts such as capacity planning (short-, medium-, long-range), break-even analysis, service-system design matrix, queuing structures, and Little’s Law. Important process strategies—project, batch, assembly line, and continuous flow—are tested alongside concepts like flow time, cycle time, work-in-process inventory, and bottlenecks. A major portion of the test evaluates quality management frameworks and tools, including Six Sigma (DMAIC), Pareto charts, control charts, fishbone diagrams, cost of quality (prevention, appraisal, internal and external failure), and the Malcolm Baldrige Award criteria. The role of quality pioneers (Crosby, Deming, Juran) is also assessed. This test preparation resource is ideal for students in operations management, supply chain, quality control, business analytics, and industrial engineering. It reinforces conceptual understanding, supports exam success, and builds fluency with operational tools and frameworks. Keywords: operations management, MQM 227, productivity, capacity planning, service design, queuing systems, Little’s Law, break-even analysis, process flow, cycle time, flow time, Six Sigma, DMAIC, quality management, control charts, cost of quality, Malcolm Baldrige, Pareto chart, Deming, Crosby, Juran

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MQM 227 test 1 Questions and Answers
100% Correct

The goods-services continuum consists of which set of the following

categories? - 🧠 ANSWER ✔✔Pure goods, core goods, core services, pure

services

Which of the following is not a characteristic that distinguishes services

from goods? - 🧠 ANSWER ✔✔Service jobs are unskilled.


Which of the following are defined as core goods? - 🧠 ANSWER ✔✔Data

storage systems

Which of the following is not a way that operations and supply processes

are categorized? - 🧠 ANSWER ✔✔Selecting

,All other things remaining the same, if the sales revenue increases, asset

turnover ratio will - 🧠 ANSWER ✔✔Increase


Which of the following is not a major strategic operational competitive

dimension that forms a company's competitive position? - 🧠 ANSWER

✔✔Management acumen


When a company seeks to match the benefits of a successful position while

maintaining its existing position in offering customers a variety of differing

services, what is this process called? - 🧠 ANSWER ✔✔Straddling


Which of the following is a partial measure of productivity? - 🧠 ANSWER

✔✔Output/Materials


Which of the following is a total measure of productivity? - 🧠 ANSWER

✔✔Output/Inputs


If all you knew about a production system was that total daily output was

400 units and the total labor necessary to produce the 400 units was 350

hours, and the total materials used were 425 units, what kind of productivity

measure could you use to compute productivity? - 🧠 ANSWER ✔✔Partial

measure and Multifactor measure

, The total output from a production system in one day is 900 units and the

total labor necessary to produce the 900 units is 900 hours. Using the

appropriate productivity measure, what is the resulting productivity ratio? -

🧠 ANSWER ✔✔1000


In a firm, if the employees attend a training program, then the time to

assemble one unit reduces by 10%. Training program will - 🧠 ANSWER

✔✔increase both labor and multifactor productivity


In a firm, all other things remaining the same, if the material usage per unit

of final product decreases to half of the current usage, then the firm will - 🧠

ANSWER ✔✔increase the multifactor productivity and double the material

productivity

The ability to rapidly and inexpensively switch production from one product

to another enables what are sometimes referred to as: - 🧠 ANSWER

✔✔Economies of scope


Capacity planning involving acquisition or disposal of fixed assets such as

buildings, equipment or facilities is considered as which one of the following

planning horizons? - 🧠 ANSWER ✔✔Long range




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