MQM 227 Test 1 Questions and Answers
100% Correct
Regarding the steps involved in the implementation of a quality cost
program, which statement is incorrect?
A. A pilot program is recommended because it will prove the ability of the
system to produce cost-saving results.
B. It is common to find initial quality cost estimates of more than 20% of
sales (can be reduced to as little as 2-4% of sales)
C. To assure a high probability of success, the unit selected for the pilot
program should be as atypical of the company's operation as possible.
,D. A specific operational area must be exposed in sufficient detail to show
how actual quality costs can be eliminated through analysis and corrective
action. - 🧠 ANSWER ✔✔c
Regarding Deming, which of the following statements is incorrect?
A. In the early 1900s, his father moved his family from Sioux Falls, Iowa to
Cody, Wyoming.
B. In 1924, he received a Ph.D. in physics at Yale (not statistics).
C. In 1947, he was asked to help with the Japanese census during U.S.
occupation.
D. In 1917, Deming began his education at the University of Wyoming
(graduated in 1921).
E. Because of his tremendous help, the Japanese established the Deming
Prize in 1951. - 🧠 ANSWER ✔✔A
Regarding Deming's Deadly Diseases, which of the following statements is
incorrect?
A. Evaluation of employee performance often destroys teamwork, nurtures
rivalry, and builds fear.
B. Running a company on visible figures alone is problematic.
,C. Job-hopping managers never understand the companies that they work
for and are never there long enough to effect long-term changes.
D. An emphasis on short-term profits promotes substantial changes in
production and quality - 🧠 ANSWER ✔✔d
Regarding Deming's Philosophy of Management, which of the following
statements is incorrect?
A. Create consistency of purpose for improvement of product and service.
B. Cease dependence on mass inspection.
C. Remove barriers to pride of workmanship. People are eager to do a
good job and distressed when they can't. Too often, misguided supervisors,
faulty equipment, and defective materials stand in the way.
D. Improve constantly and forever the system of production and service.
E. End the practice of awarding business to the supplier with the lowest
price regardless of quality. - 🧠 ANSWER ✔✔A
Regarding Deming's Philosophy of Management, which of the following
statements is incorrect?
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, A. The job of a supervisor is not to tell people what to do or to punish them
but to lead. Leading consists of helping people do a better job.
B. Institute training. Too often, workers have learned their job from another
worker who was never trained properly or are forced to follow intelligible
instructions.
C. Drive out fear. People are afraid to point out problems for fear they will
be blamed for the problem.
D. Break down barriers between staff areas. Often different departments
are competing with each other or have goals that conflict.
E. Eliminate slogans, exhortations, and targets for the workforce. Slogans
are based on the supposition that employees could do better if they tried. -
🧠 ANSWER ✔✔B
Regarding Feigenbaum's Benchmarks of Total Quality, which of the
following statements is incorrect?
A. Quality is implemented with a total system connected with customers
and suppliers.
B. Quality is a company-wide process.
C. Quality and cost are a difference, not a sum.
100% Correct
Regarding the steps involved in the implementation of a quality cost
program, which statement is incorrect?
A. A pilot program is recommended because it will prove the ability of the
system to produce cost-saving results.
B. It is common to find initial quality cost estimates of more than 20% of
sales (can be reduced to as little as 2-4% of sales)
C. To assure a high probability of success, the unit selected for the pilot
program should be as atypical of the company's operation as possible.
,D. A specific operational area must be exposed in sufficient detail to show
how actual quality costs can be eliminated through analysis and corrective
action. - 🧠 ANSWER ✔✔c
Regarding Deming, which of the following statements is incorrect?
A. In the early 1900s, his father moved his family from Sioux Falls, Iowa to
Cody, Wyoming.
B. In 1924, he received a Ph.D. in physics at Yale (not statistics).
C. In 1947, he was asked to help with the Japanese census during U.S.
occupation.
D. In 1917, Deming began his education at the University of Wyoming
(graduated in 1921).
E. Because of his tremendous help, the Japanese established the Deming
Prize in 1951. - 🧠 ANSWER ✔✔A
Regarding Deming's Deadly Diseases, which of the following statements is
incorrect?
A. Evaluation of employee performance often destroys teamwork, nurtures
rivalry, and builds fear.
B. Running a company on visible figures alone is problematic.
,C. Job-hopping managers never understand the companies that they work
for and are never there long enough to effect long-term changes.
D. An emphasis on short-term profits promotes substantial changes in
production and quality - 🧠 ANSWER ✔✔d
Regarding Deming's Philosophy of Management, which of the following
statements is incorrect?
A. Create consistency of purpose for improvement of product and service.
B. Cease dependence on mass inspection.
C. Remove barriers to pride of workmanship. People are eager to do a
good job and distressed when they can't. Too often, misguided supervisors,
faulty equipment, and defective materials stand in the way.
D. Improve constantly and forever the system of production and service.
E. End the practice of awarding business to the supplier with the lowest
price regardless of quality. - 🧠 ANSWER ✔✔A
Regarding Deming's Philosophy of Management, which of the following
statements is incorrect?
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, A. The job of a supervisor is not to tell people what to do or to punish them
but to lead. Leading consists of helping people do a better job.
B. Institute training. Too often, workers have learned their job from another
worker who was never trained properly or are forced to follow intelligible
instructions.
C. Drive out fear. People are afraid to point out problems for fear they will
be blamed for the problem.
D. Break down barriers between staff areas. Often different departments
are competing with each other or have goals that conflict.
E. Eliminate slogans, exhortations, and targets for the workforce. Slogans
are based on the supposition that employees could do better if they tried. -
🧠 ANSWER ✔✔B
Regarding Feigenbaum's Benchmarks of Total Quality, which of the
following statements is incorrect?
A. Quality is implemented with a total system connected with customers
and suppliers.
B. Quality is a company-wide process.
C. Quality and cost are a difference, not a sum.
