MQM 227 Test #1 Questions and
Answers 100% Correct
8. Quality Function Deployment:
A. Links customer requirements to technical specifications
B. Eliminates customer attributes
C. Depends only on engineering characteristics
D. Assumes that interactions between engineering characteristics are
unimportant - 🧠 ANSWER ✔✔A. Links customer requirements to technical
specifications
,1. Why is operations management a more encompassing term than
production management?
A. Operations management is concerned with multiple products and
services
B. Operations management refers to service as well as manufacturing
organizations
C. Operations management is broader including the financing and
marketing functions
D. Operations management makes use of the tools of quantitative analysis
and computer systems - 🧠 ANSWER ✔✔B. Operations management refers
to service as well as manufacturing organizations
2. Which of the following functions is responsible for the actual movement
of goods and/or services across organizations?
A. Logistics
,B. Operations
C. Purchasing
D. None of these - 🧠 ANSWER ✔✔A. Logistics
4. The four decision areas in operations management are:
A. Planning, technology, inventory, and control
B. Process, quality, capacity, and inventory
C. Process, quality, technology, and capacity
D. None of these - 🧠 ANSWER ✔✔B. Process, quality, capacity, and
inventory
5. A productive systems approach:
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, A. Views operations as a separate organizational function
B. Must provide feedback information for control of process inputs and
technology
C. Is of limited use in service organizations
D. Disregards human and social concerns - 🧠 ANSWER ✔✔B. Must
provide feedback information for control of process inputs and technology
6. Capacity decisions:
A. Include staffing and scheduling
B. Include inventory control
C. Include defining product specifications
Answers 100% Correct
8. Quality Function Deployment:
A. Links customer requirements to technical specifications
B. Eliminates customer attributes
C. Depends only on engineering characteristics
D. Assumes that interactions between engineering characteristics are
unimportant - 🧠 ANSWER ✔✔A. Links customer requirements to technical
specifications
,1. Why is operations management a more encompassing term than
production management?
A. Operations management is concerned with multiple products and
services
B. Operations management refers to service as well as manufacturing
organizations
C. Operations management is broader including the financing and
marketing functions
D. Operations management makes use of the tools of quantitative analysis
and computer systems - 🧠 ANSWER ✔✔B. Operations management refers
to service as well as manufacturing organizations
2. Which of the following functions is responsible for the actual movement
of goods and/or services across organizations?
A. Logistics
,B. Operations
C. Purchasing
D. None of these - 🧠 ANSWER ✔✔A. Logistics
4. The four decision areas in operations management are:
A. Planning, technology, inventory, and control
B. Process, quality, capacity, and inventory
C. Process, quality, technology, and capacity
D. None of these - 🧠 ANSWER ✔✔B. Process, quality, capacity, and
inventory
5. A productive systems approach:
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, A. Views operations as a separate organizational function
B. Must provide feedback information for control of process inputs and
technology
C. Is of limited use in service organizations
D. Disregards human and social concerns - 🧠 ANSWER ✔✔B. Must
provide feedback information for control of process inputs and technology
6. Capacity decisions:
A. Include staffing and scheduling
B. Include inventory control
C. Include defining product specifications
