MQM 227 – Operations Management | 26 Verified Questions on Supply Chain Strategy, Bullwhip Effect, Infrastructure & Logistics | Illinois State University

This document includes 26 fully answered and verified multiple-choice and true/false questions from Chapter 10 of MQM 227 – Operations Management at Illinois State University. The questions assess a wide range of supply chain management concepts including supply chain design and integration, upstream and downstream flows, structural vs. infrastructural changes, vertical integration, and logistics. Students are evaluated on the bullwhip effect, the SCOR model (Plan, Make, Deliver, Return), cash-to-cash cycle calculations, demand variability, and e-procurement tools. Additionally, the test includes items on lean supply chain improvements, process simplification, setup time reduction, and digital order placement via the Internet. Important distinctions are made between logistics, supply chain strategy, and operations-level activities like materials handling and warehousing. This is an excellent exam prep or revision resource for students studying operations management, logistics, supply chain strategy, and business process improvement. The document is tailored to reinforce key concepts in modern supply chain frameworks and performance metrics. Keywords: operations management, MQM 227, supply chain, logistics, bullwhip effect, cash-to-cash cycle, structural change, infrastructure, SCOR model, vertical integration, demand management, upstream flow, e-procurement, setup time reduction, service operations, delivery performance