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MQM227 – Operations Management – 100 Exam Questions – Forecasting, Scheduling, Inventory, Quality – Illinois State University

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This expertly structured document contains 100 final exam questions with correct answers from the MQM227 Operations Management course, covering the full range of topics typically tested in university-level operations curricula. The content includes detailed multiple-choice and true/false questions focused on: Forecasting methods (qualitative, time-series, exponential smoothing, Delphi technique) Aggregate planning and scheduling (capacity planning, job sequencing rules, finite scheduling) Inventory management (EOQ, safety stock, ABC classification, carrying and ordering costs) Theory of Constraints (TOC) and bottleneck analysis Service operations (service-product bundle, service guarantees, high vs low contact models) Project management (CPM, critical path, Gantt charts, slack time, project phases) Quality control and Six Sigma (SERVQUAL, process capability, variation types, cost of quality) Supply chain management (bullwhip effect, SCOR model, e-procurement, infrastructure vs structure changes) This resource is ideal for: Students enrolled in Operations Management, Supply Chain Management, Project Management, Industrial Engineering, or Business Administration courses Graduate and MBA students revisiting core OM concepts for exams or certification Lecturers and tutors preparing test materials or mock exams Learners preparing for professional exams in logistics, operations, or production systems Every question is paired with its correct answer, making it perfect for self-study, practice tests, and final revision sessions. The questions reflect real-world applications and theoretical foundations, ensuring full coverage of key OM principles. Keywords: operations management, MQM227, forecasting, scheduling, inventory management, EOQ, theory of constraints, project management, quality control, six sigma, SERVQUAL, supply chain, bullwhip effect, critical path, aggregate planning, Gantt chart, capacity planning, service operations, SCOR model, university exam prep

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MQM227 Final Exam Questions and
Answers 100% Correct

A qualitative forecast would most likely be used for:

A. Aggregate planning




B. Scheduling




C. Process design




D. Inventory management - 🧠 ANSWER ✔✔C. Process design


When should qualitative methods NOT be used?

,A. When historic data are unreliable




B. When it is impossible to obtain historic data




C. For short-range, repetitive decisions




D. When making major, costly decisions, such as facilities location - 🧠

ANSWER ✔✔C. For short-range, repetitive decisions


A small company that manufactures rubber boots is selecting a method to

forecast demand for the next 10 years. The company recently expanded its

facilities, doubling its capacity. Which of the following forecasting methods

would be preferred?

A. Qualitative




B. Simple exponential smoothing




C. Econometric

,D. Box-Jenkins - 🧠 ANSWER ✔✔A. Qualitative


The difference between actual demand and the forecast is:

A. Forecast error




B. Mean absolute percentage error




C. Absolute deviation of forecast error




D. Mean absolute deviation of forecast error - 🧠 ANSWER ✔✔Forecast

Error

If a sales representative tells his or her manager, "I hope to sell 20% more

than last year," this should be considered:

A. A forecast




B. A performance measure



COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED

, C. A goal




D. A production plan - 🧠 ANSWER ✔✔a goal


Which of the following is NOT a measure of forecast accuracy?

A. Mean square error




B. Cumulative sum of forecast error




C. Mean absolute deviation of forecast error




D. Cumulative absolute deviation of forecast error - 🧠 ANSWER ✔✔D.

Cumulative absolute deviation of forecast error

Which phrase most closely describes the Delphi forecasting technique?

A. Consumer survey

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