QDM EXPERT PRACTICE EXAM QUESTIONS
WITH VERIFIED ANSWERS NEW MODIFIED
TESTED AND APPROVED!!!
Which tool is used in a quality improvement project and states the
business objectives --ANSWER--QAT Charter
Which tool will help determine the scope of my project --ANSWER--
SIPOC
What tool will help me gain insight into customer expectations --
ANSWER--Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding
customer relationships --ANSWER--Customer Corridor
You should always pilot your solution to ensure it performs as
expected --ANSWER--False
A diagram used to brainstorm causes of a failure and sort the causes
into categories --ANSWER--Fishbone
Page 1 of 22
,Way of brainstorming that helps to dig beyond initial observations of
a problem's cause --ANSWER--5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4
Launch a full-scale implementation --ANSWER--Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans --ANSWER--Flow Chart
How much a measure deviates from the norm over time --ANSWER--
Variation
A graph that pictures the degree of variation in a process --ANSWER-
-Run Chart
If your targets aren't achieved you should return to the Assess phase
and restart --ANSWER--False
Page 2 of 22
, Repacking equipment to move storage is an example of what type of
activity --ANSWER--Non-value add
What type of activity is training on a new regulation --ANSWER--
Value enabling
What type of waste can result from under-delivering on a product or
service --ANSWER--Correction
Which of these options applies to QDM? 1 Only my FedEx Opco uses
it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to
all functions and activities --ANSWER--QDM applies to all functions
and activities
The 1-10-100 Rule says that every dollar spent doing things right the
first time avoids --ANSWER--$100 for the failure
The QDM Principle Measure, Measure, Measure involves
measuring... --ANSWER--failures, variation, and success
Which principle addresses waste reduction and/or elimination --
ANSWER--Optimize Business Performance
Page 3 of 22
WITH VERIFIED ANSWERS NEW MODIFIED
TESTED AND APPROVED!!!
Which tool is used in a quality improvement project and states the
business objectives --ANSWER--QAT Charter
Which tool will help determine the scope of my project --ANSWER--
SIPOC
What tool will help me gain insight into customer expectations --
ANSWER--Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding
customer relationships --ANSWER--Customer Corridor
You should always pilot your solution to ensure it performs as
expected --ANSWER--False
A diagram used to brainstorm causes of a failure and sort the causes
into categories --ANSWER--Fishbone
Page 1 of 22
,Way of brainstorming that helps to dig beyond initial observations of
a problem's cause --ANSWER--5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4
Launch a full-scale implementation --ANSWER--Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans --ANSWER--Flow Chart
How much a measure deviates from the norm over time --ANSWER--
Variation
A graph that pictures the degree of variation in a process --ANSWER-
-Run Chart
If your targets aren't achieved you should return to the Assess phase
and restart --ANSWER--False
Page 2 of 22
, Repacking equipment to move storage is an example of what type of
activity --ANSWER--Non-value add
What type of activity is training on a new regulation --ANSWER--
Value enabling
What type of waste can result from under-delivering on a product or
service --ANSWER--Correction
Which of these options applies to QDM? 1 Only my FedEx Opco uses
it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to
all functions and activities --ANSWER--QDM applies to all functions
and activities
The 1-10-100 Rule says that every dollar spent doing things right the
first time avoids --ANSWER--$100 for the failure
The QDM Principle Measure, Measure, Measure involves
measuring... --ANSWER--failures, variation, and success
Which principle addresses waste reduction and/or elimination --
ANSWER--Optimize Business Performance
Page 3 of 22
