MGMT 101 Final Exam QUESTIONS
WELL ANSWERED GRADED A+
Groups - correct answer ✔✔Two or more people who interact with each other to accomplish
certain goals or meet certain needs
Teams - correct answer ✔✔Groups whose members work intensively together within or across
organizations to achieve a specific common goal or objective
All Teams are groups but not all groups are teams
Strategic Advantages of teams - correct answer ✔✔Teams can help organizations to gain a
competitive advantage because they can:
1) Enhance its performance (including efficiency, quantity, quality of outputs)
2) Facilitate learning and innovation
3) Increase responsiveness to customers
4) Increase employees' satisfaction and motivation
Types of Process Losses - correct answer ✔✔Social loafing
Norms
Groupthink
Group shift
Conflict
,Social Loafing - correct answer ✔✔1)The tendency for group members to exert less individual
effort on an additive task as the size of the group increases (The Ringelman Effect)
2) Freeriding
3) Bunch a people in a group some people work harder then others
Norms - correct answer ✔✔1) Informal shared guidelines or rules for behavior that most group
members follow
2) Why do group members conform to norms?
--gain rewards, avoid punishments
--identification
--internalization
3) What happens when they deviate from norms?
--accommodation
--correction
--rejection
Idiosyncrasy credits - correct answer ✔✔Provide some freedom to violate group norms without
punishment for people who have contributed a lot in the past
Groupthink - correct answer ✔✔1) Occurs when the drive to achieve agreement among all
group members overrides realistic appraisal of alternative courses of action
2)Is particularly likely when:
--Group is highly cohesive
--Strong leader with known preferences
--Insulated from outside influences
3) Strong drive to agreement
4) People all thinking alike and pressure not to speak up
, (Janis 1982)
Groupshift - correct answer ✔✔1) Tendency of groups to move to extreme positions
2) Reasons - discussion leads to:
--More arguments aired
--More commitment to positions
--Familiarity (makes members bolder)
--Cultural values (one upmanship)
--Diffusion of responsibility
Relationship Conflict - correct answer ✔✔1) Exists when there are interpersonal compatibility
issues between group members
--Usually bad for teams
Jehn, 1995
Task Conflict - correct answer ✔✔1) Exists when there are disagreements between group
members about the content of the task being preformed
--Sometimes helpful for teams (non-routine tasks)
--Sometimes hurtful for teams (routine tasks)
Jehn, 1995
Defining Group Effectiveness - correct answer ✔✔1)Great Output
--Output meets or exceeds standards of those to receive, review, or use it
2) Group Collaboration
WELL ANSWERED GRADED A+
Groups - correct answer ✔✔Two or more people who interact with each other to accomplish
certain goals or meet certain needs
Teams - correct answer ✔✔Groups whose members work intensively together within or across
organizations to achieve a specific common goal or objective
All Teams are groups but not all groups are teams
Strategic Advantages of teams - correct answer ✔✔Teams can help organizations to gain a
competitive advantage because they can:
1) Enhance its performance (including efficiency, quantity, quality of outputs)
2) Facilitate learning and innovation
3) Increase responsiveness to customers
4) Increase employees' satisfaction and motivation
Types of Process Losses - correct answer ✔✔Social loafing
Norms
Groupthink
Group shift
Conflict
,Social Loafing - correct answer ✔✔1)The tendency for group members to exert less individual
effort on an additive task as the size of the group increases (The Ringelman Effect)
2) Freeriding
3) Bunch a people in a group some people work harder then others
Norms - correct answer ✔✔1) Informal shared guidelines or rules for behavior that most group
members follow
2) Why do group members conform to norms?
--gain rewards, avoid punishments
--identification
--internalization
3) What happens when they deviate from norms?
--accommodation
--correction
--rejection
Idiosyncrasy credits - correct answer ✔✔Provide some freedom to violate group norms without
punishment for people who have contributed a lot in the past
Groupthink - correct answer ✔✔1) Occurs when the drive to achieve agreement among all
group members overrides realistic appraisal of alternative courses of action
2)Is particularly likely when:
--Group is highly cohesive
--Strong leader with known preferences
--Insulated from outside influences
3) Strong drive to agreement
4) People all thinking alike and pressure not to speak up
, (Janis 1982)
Groupshift - correct answer ✔✔1) Tendency of groups to move to extreme positions
2) Reasons - discussion leads to:
--More arguments aired
--More commitment to positions
--Familiarity (makes members bolder)
--Cultural values (one upmanship)
--Diffusion of responsibility
Relationship Conflict - correct answer ✔✔1) Exists when there are interpersonal compatibility
issues between group members
--Usually bad for teams
Jehn, 1995
Task Conflict - correct answer ✔✔1) Exists when there are disagreements between group
members about the content of the task being preformed
--Sometimes helpful for teams (non-routine tasks)
--Sometimes hurtful for teams (routine tasks)
Jehn, 1995
Defining Group Effectiveness - correct answer ✔✔1)Great Output
--Output meets or exceeds standards of those to receive, review, or use it
2) Group Collaboration
