CUSTOMER SERVICE EXAM 2025/2026
QUESTIONS AND ANSWERS 100% PASS
You should use__________language when dealing with a customer. - ANS Positive
How is Performance Measured? - ANS Metrics
What is the definition of a metric? - ANS A standard for evaluating something.
A Customer Service Representative is responsible for the energy he or she brings to an
interaction with a customer. - ANS True
What does CRM stand for? - ANS Customer Relationship Management
Effective communication includes: - ANS Listening to the customer, focusing on everything a
customer has to say, & avoiding interrupting the customer
Why should you ask questions? - ANS To gain more information and make sure you
understand the customer's issue.
If you can't give the customer exactly what they want, what should you do? - ANS Try to find
a solution that works for both the customer and the company
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS 100% PASS
You should use__________language when dealing with a customer. - ANS Positive
How is Performance Measured? - ANS Metrics
What is the definition of a metric? - ANS A standard for evaluating something.
A Customer Service Representative is responsible for the energy he or she brings to an
interaction with a customer. - ANS True
What does CRM stand for? - ANS Customer Relationship Management
Effective communication includes: - ANS Listening to the customer, focusing on everything a
customer has to say, & avoiding interrupting the customer
Why should you ask questions? - ANS To gain more information and make sure you
understand the customer's issue.
If you can't give the customer exactly what they want, what should you do? - ANS Try to find
a solution that works for both the customer and the company
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
