VMO MED 123: CH. 3 STUDY GUIDE
Effective communication - Answer -Careful listening, observing, speaking, and writting.
Personal qualification or soft skills - Answer -Include behaviors such as respect,
dependability, and integrity.
Critical thinking - Answer -Evaluating a situation, reaching an appropriate conclusion.
Empathy - Answer -Feeling and understanding another persons experience without
having the experience yourself
Continuing education classes - Answer -Obtain information that will help you do you job
better
Flexible - Answer -One aspect of work quality
Medical assistant - Answer -Critical thinking skills, or judgemental, to evaluate the
situation
Other patients panic - Answer -A medical assistant must remain calm when?
Professionalism - Answer -Being reliable and organized
To grow and understand - Answer -Able to accept feedback or constructive criticism
Having integrity - Answer -Adhering to the appropriate code of law and ethics and being
honest and trustworthy
Improve the efficiency - Answer -Employees who work together as a team
Effective communication - Answer -Being polite, tactful, and respectful
Punctuality - Answer -Being in time for work
Prioritizing and time management - Answer -Two of the major aspects of organization
Specific strategies - Answer -Ensure your success as a MA includes critical thinking,
problem solving, time management, prioritizing, and stress management
Good time management - Answer -Helps relieve stress by eliminating the stress of
work overload
Effective communication - Answer -Careful listening, observing, speaking, and writting.
Personal qualification or soft skills - Answer -Include behaviors such as respect,
dependability, and integrity.
Critical thinking - Answer -Evaluating a situation, reaching an appropriate conclusion.
Empathy - Answer -Feeling and understanding another persons experience without
having the experience yourself
Continuing education classes - Answer -Obtain information that will help you do you job
better
Flexible - Answer -One aspect of work quality
Medical assistant - Answer -Critical thinking skills, or judgemental, to evaluate the
situation
Other patients panic - Answer -A medical assistant must remain calm when?
Professionalism - Answer -Being reliable and organized
To grow and understand - Answer -Able to accept feedback or constructive criticism
Having integrity - Answer -Adhering to the appropriate code of law and ethics and being
honest and trustworthy
Improve the efficiency - Answer -Employees who work together as a team
Effective communication - Answer -Being polite, tactful, and respectful
Punctuality - Answer -Being in time for work
Prioritizing and time management - Answer -Two of the major aspects of organization
Specific strategies - Answer -Ensure your success as a MA includes critical thinking,
problem solving, time management, prioritizing, and stress management
Good time management - Answer -Helps relieve stress by eliminating the stress of
work overload
