Study online at https://quizlet.com/_digl97
1. What is the most important aspect of small group communication?: Organized
and concise
2. What are aspects of nonverbal communication?: Eye Contact
Posture and gait
Personal space
Appearance
Facial expression
Gestures
Sounds
3. What are reasons for effective communication and healthcare?: Reduce errors
Improve outcomes
Increase client satisfaction
Meet legal standards
Meets clinical standards of care
4. Why communicate?: Develop relationships
Collect relevant data
Provide education
Interact during intervention
Improve patient safety
Reduce errors
Increase satisfaction
5. interpersonal relationships: - both the nurse and client must be equal participants in the communi-
cation partnership
- client responses are not always what is expected
- each client has a specific communication need
- we must pay attention to verbal and nonverbal communication
- at bedside communication always consider privacy
6. Communication throughout the nursing process: Assessment: The nurse asked the client if
they have any past surgeries
Diagnosis: the nurse analyzes the clients responses and determines that the client is afraid to have surgery
Planning: the nurse talks with a client to establish mutual goals
, NR 222 Week 5: Edapt
Study online at https://quizlet.com/_digl97
Implementation: the nurse teaches a client about the pain management plan after surgery
Evaluation: the nurse asked the client if they have any questions
7. Levels of communication: self talk: Refers to your thoughts and inner communication that strongly
influence your perception, feelings, behavior, and self-esteem. It is important to be aware of the nature and content of
your own thinking.
8. Levels of communication: one on one: Interactions occur between a nurse and another person
in a face-to-face manner. The most frequent way that nurses used to communicate.
9. Levels of communication: electronic: Use of technology to create ongoing relationships with
clients or the interpersonal team. Secure messaging may provide timely communication within a healthcare provider.
10. Levels of communication: small group: Occurs when a small group collaborate. This type of
communication is usually goal oriented and requires an understanding of group dynamics.
11. Levels of communication: public: Interaction with large audience nurses often speak to groups of
clients about health related topics present scholarly work to colleagues at conferences or lead classroom discussions
with peers or students
12. Important aspects of verbal communication: Vocabulary
Meaning
Pacing
Intonation
Clarity
And brevity
13. Meaning: Sunrise have different meanings, depending on the context of their use
14. Pacing: Conversation should move at a comfortable piece, inappropriate speed based on information
15. vocabulary: Communication is ineffective, if senders and receivers cannot translate each others words or
phrases
16. Timing and relevance: Both are critical in communication if either is incorrect, communication is
ineffective.
17. Intonation: Tone of voice can dramatically alter the meaning and perception of a message
18. Clarity and brevity: effective Communication is simple, brief and direct
19. The nurse is caring for a client who only speaks and read Spanish. What ac-
tion should the nurse take when communicating with this client?: Use an authorized
interpreter to provide translation for education
, NR 222 Week 5: Edapt
Study online at https://quizlet.com/_digl97
20. Verbal and nonverbal communication identification: Nonverbal
-posture and gait
-Gestures
-personal space
-Eye contact
-Appearance
Verbal
-Clarity in brevity
-pacing
-intonation
-Meaning
21. Barriers to communication Situations: -sad, or suffering from depression
-Withdrawn or have difficulty expressing feelings or needs
-Sensory perception deficits, such as hearing vision, or speech difficulties
-Angry or confrontational
-Uncooperative
-Talkative or lonely
-Demanding
-Frightened, anxious, or have difficulty coping
-Confused or disoriented
-Flirtatious or sexually inappropriate
22. When caring for a client who is hearing impaired, which techniques may
improve communication?: Assessing the need for adopted equipment like a hearing aid
Keeping conversations, brief and direct
Giving the patient time to react
23. CASE STUDY: What are the cues that alert the nurse to be aware of commu-
nication needs?: Speaks Polish
Understand some English, but speaks very little