ADP CORPORATE FINAL EXAM QUESTIONS
Does ESO show the financial impact on discouting? - Answer -YES
Does ESO let you obtain quotes? - Answer -YES
If you use ESO to create an account outside your territory you have to enter your name
in the account manager field? - Answer -YES
Does ESO eliminate salesforce? - Answer -NO
Can you upload balances to salesforce? - Answer -NO
What are the 3 ways to sign? - Answer -Wet signature, electronically, e-signature link
Does the field readiness kit provide access to activity calander? - Answer -YES
Do you think power positions will be in Field Readiness Kit? - Answer -YES
Will scripts for handling objections be in Field Readiness Kit? - Answer -YES
Can collateral be found in the Field Readiness Kit? - Answer -YES
Can you access job aids in the Field Readiness Kit? - Answer -YES
You can access the field readiness kit as a clickable pdf from your ipad and from the
web? - Answer -TRUE
Can you access the entire readiness kit without connecivity? - Answer -NO
Is total pay a beyond payroll option? - Answer -NO
When is the $ taken out of the clients account for payroll? - Answer -24 hours before
payday
Which of these HR laws would apply to a business owner with only 1 EE? - Answer -
FLSA, IRCA
Where is the Job Description Wizard located? - Answer -HR 411 complete
What are our 5 beyond payroll partners? - Answer -1. Insurance services
-WC/ Health
2. Retirement services
-401k/ simple
3. Resource/ Total source
, 4. Over the Fence
-TLM, POP, ADP payments
5. Majors
Resources are a? - Answer -ASO
Total source is a? - Answer -PEO
Does worker comp eliminate the year end audit? - Answer -No
What is the R2 program? - Answer -It is a rewards program that gives 10% revenue of
your roll call for a referral
Top referring industries include? - Answer -Restaurants, Construction, Insurance
agencies
Every script needs to be adapted to the needs of your buyer? - Answer -TRUE
What are paychex weaknesses? - Answer -We believe Paychex technology is inferior ,
Does not have an integrated solution across its payroll, HR and Time and attendance
products
What is ethical to say to a current Paychex client? - Answer -"Is your discount from
Paychex temporary?"
How would you handle price objections? - Answer -isolate the real objection and
respond, clarify underlying issues, determine that there are no further objections, justify
bundle value, never give without getting, offer a discount ONLY if price is an absolute
issue
In the value prop to increase uses of direct deposite? - Answer -retain
Whats in the bank vault? - Answer -learning about your bank partner, bank training,
regional bank partnership strategy, collateral, what is happening now, sales tools
What is the average number of business clients for a CPA? - Answer -30
What is ADP's close rate for accountant referrals? - Answer -80%
When a small business owner needs advice they turn to their accountant how often? -
Answer -85%
Whats your min. unit sale expectation each week - Answer -2 units
What client group represent especially good opportunities? - Answer -clients whom
youve sold
Does ESO show the financial impact on discouting? - Answer -YES
Does ESO let you obtain quotes? - Answer -YES
If you use ESO to create an account outside your territory you have to enter your name
in the account manager field? - Answer -YES
Does ESO eliminate salesforce? - Answer -NO
Can you upload balances to salesforce? - Answer -NO
What are the 3 ways to sign? - Answer -Wet signature, electronically, e-signature link
Does the field readiness kit provide access to activity calander? - Answer -YES
Do you think power positions will be in Field Readiness Kit? - Answer -YES
Will scripts for handling objections be in Field Readiness Kit? - Answer -YES
Can collateral be found in the Field Readiness Kit? - Answer -YES
Can you access job aids in the Field Readiness Kit? - Answer -YES
You can access the field readiness kit as a clickable pdf from your ipad and from the
web? - Answer -TRUE
Can you access the entire readiness kit without connecivity? - Answer -NO
Is total pay a beyond payroll option? - Answer -NO
When is the $ taken out of the clients account for payroll? - Answer -24 hours before
payday
Which of these HR laws would apply to a business owner with only 1 EE? - Answer -
FLSA, IRCA
Where is the Job Description Wizard located? - Answer -HR 411 complete
What are our 5 beyond payroll partners? - Answer -1. Insurance services
-WC/ Health
2. Retirement services
-401k/ simple
3. Resource/ Total source
, 4. Over the Fence
-TLM, POP, ADP payments
5. Majors
Resources are a? - Answer -ASO
Total source is a? - Answer -PEO
Does worker comp eliminate the year end audit? - Answer -No
What is the R2 program? - Answer -It is a rewards program that gives 10% revenue of
your roll call for a referral
Top referring industries include? - Answer -Restaurants, Construction, Insurance
agencies
Every script needs to be adapted to the needs of your buyer? - Answer -TRUE
What are paychex weaknesses? - Answer -We believe Paychex technology is inferior ,
Does not have an integrated solution across its payroll, HR and Time and attendance
products
What is ethical to say to a current Paychex client? - Answer -"Is your discount from
Paychex temporary?"
How would you handle price objections? - Answer -isolate the real objection and
respond, clarify underlying issues, determine that there are no further objections, justify
bundle value, never give without getting, offer a discount ONLY if price is an absolute
issue
In the value prop to increase uses of direct deposite? - Answer -retain
Whats in the bank vault? - Answer -learning about your bank partner, bank training,
regional bank partnership strategy, collateral, what is happening now, sales tools
What is the average number of business clients for a CPA? - Answer -30
What is ADP's close rate for accountant referrals? - Answer -80%
When a small business owner needs advice they turn to their accountant how often? -
Answer -85%
Whats your min. unit sale expectation each week - Answer -2 units
What client group represent especially good opportunities? - Answer -clients whom
youve sold
