MGMT 301 UMASS AMHERST QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE
2025/2026
CHAPTER 1 - Managing and Performance - Answers ---
Globalization - Answers The process by which businesses or other organizations develop
international influence or start operating on an international scale.
Technological Change (Internet) - Answers It is a Marketplace, means for manufacturing goods
and services, distribution channel, information service, and more. Drives down costs and speeds
up globalization. Improves efficiency for decision making.
Knowledge Management Era - Answers Set of practices aimed at discovering and harnessing an
organizations Intellectual resources - Uses intellects of an organizations people. Knowledge
management is about finding and unlocking... the precious resource of peoples expertise, skills,
wisdom, and relationships.
Collaboration - Answers Important process in knowledge management is ensuring collaboration.
Requires productive communication among different subunits within an organization.
Innovation - Answers Introduction of New goods and services
Quality - Answers Attractiveness, defect-free, reliability, and long term dependability.
Service - Answers Giving customers what they want/need WHEN they want it.
Speed - Answers rapid execution, response, delivery of results
Cost Competitiveness - Answers Keeping costs low enough so that companies can realize
profits and price products at attractive levels to customers.
Sustainability - Answers Effort to minimize the use of polluting and nonrenewable resources.
An Organization - Answers A group of people, working together, for a common purpose, in a
division of Labor.
Management - Answers Working with resources and people to accomplish organizational goals
effectively and efficiently [EARN]
EARN - Answers Effective Application of Resources to Need
Four Functions [POLC] - Answers Planning, Organizing, Leading, Controlling
Planning - Answers Specifying the goals to be achieved and deciding in advance the appropriate
actions needed to achieve those goals. Includes analyzing current situations, anticipating the
future, determining objectives, deciding the types of activities the company will engage in,
choosing corporate and business strategies, and determining necessary resources to achieve
, organizational goals.
Organizing - Answers Assembling and coordinating the human, financial, physical ,
informational, and other resources necessary to achieve goals. Activities include: recruiting
people, specifying job responsibilities, grouping jobs into work units, allocating resources,
creating working conditions conducive to maximum success.
Leading - Answers Stimulating people to be high performers. Motivating and communicating
with employees, close day to day contact, guiding and inspiring them towards organizational
goals.
Controlling - Answers Monitors performance and implements necessary changes. makes sure
organization is using resources as planned and making sure it is reaching quality and safety
regulations.
Managerial Roles - Answers Interpersonal, Informational, Decisional
Interpersonal - Answers 1. Leader: Motivate people to do well and achieve goals
2. Liaison: Have strong social networks
3. Figurehead: Do ritual and symbolic acts for the organization.
Informational - Answers 1. Monitor: Gather all info about org. communicate through org.
2. Disseminator: Listen and transfer info across org. Communicator
3. Spokesperson: Speaks on behalf of org. and people
Decisional - Answers 1. Entrepeneur: Comes up with new ideas
2. Disturbance Handler: Takes charge during Crises situations and knows how to handle them
well
3. Resource Allocator: Distributes resources across units
4. Negotiator: Can communicate across Orgs. and with people to negotiate
Management Levels - Answers Top Level (Strategic) --> Middle Level (Tactical) --> Frontline
(Operational)
Top Level (Strategic) - Answers Often referred to as Strategic Managers, Senior executives
responsible for overall managment. Focus on Long term issues such as overall effectiveness of
organization. Think LONG TERM
1. Establish High Performance Standards
2. Institutionalizing Set of Norms and values to support cooperation and trust
2025/2026
CHAPTER 1 - Managing and Performance - Answers ---
Globalization - Answers The process by which businesses or other organizations develop
international influence or start operating on an international scale.
Technological Change (Internet) - Answers It is a Marketplace, means for manufacturing goods
and services, distribution channel, information service, and more. Drives down costs and speeds
up globalization. Improves efficiency for decision making.
Knowledge Management Era - Answers Set of practices aimed at discovering and harnessing an
organizations Intellectual resources - Uses intellects of an organizations people. Knowledge
management is about finding and unlocking... the precious resource of peoples expertise, skills,
wisdom, and relationships.
Collaboration - Answers Important process in knowledge management is ensuring collaboration.
Requires productive communication among different subunits within an organization.
Innovation - Answers Introduction of New goods and services
Quality - Answers Attractiveness, defect-free, reliability, and long term dependability.
Service - Answers Giving customers what they want/need WHEN they want it.
Speed - Answers rapid execution, response, delivery of results
Cost Competitiveness - Answers Keeping costs low enough so that companies can realize
profits and price products at attractive levels to customers.
Sustainability - Answers Effort to minimize the use of polluting and nonrenewable resources.
An Organization - Answers A group of people, working together, for a common purpose, in a
division of Labor.
Management - Answers Working with resources and people to accomplish organizational goals
effectively and efficiently [EARN]
EARN - Answers Effective Application of Resources to Need
Four Functions [POLC] - Answers Planning, Organizing, Leading, Controlling
Planning - Answers Specifying the goals to be achieved and deciding in advance the appropriate
actions needed to achieve those goals. Includes analyzing current situations, anticipating the
future, determining objectives, deciding the types of activities the company will engage in,
choosing corporate and business strategies, and determining necessary resources to achieve
, organizational goals.
Organizing - Answers Assembling and coordinating the human, financial, physical ,
informational, and other resources necessary to achieve goals. Activities include: recruiting
people, specifying job responsibilities, grouping jobs into work units, allocating resources,
creating working conditions conducive to maximum success.
Leading - Answers Stimulating people to be high performers. Motivating and communicating
with employees, close day to day contact, guiding and inspiring them towards organizational
goals.
Controlling - Answers Monitors performance and implements necessary changes. makes sure
organization is using resources as planned and making sure it is reaching quality and safety
regulations.
Managerial Roles - Answers Interpersonal, Informational, Decisional
Interpersonal - Answers 1. Leader: Motivate people to do well and achieve goals
2. Liaison: Have strong social networks
3. Figurehead: Do ritual and symbolic acts for the organization.
Informational - Answers 1. Monitor: Gather all info about org. communicate through org.
2. Disseminator: Listen and transfer info across org. Communicator
3. Spokesperson: Speaks on behalf of org. and people
Decisional - Answers 1. Entrepeneur: Comes up with new ideas
2. Disturbance Handler: Takes charge during Crises situations and knows how to handle them
well
3. Resource Allocator: Distributes resources across units
4. Negotiator: Can communicate across Orgs. and with people to negotiate
Management Levels - Answers Top Level (Strategic) --> Middle Level (Tactical) --> Frontline
(Operational)
Top Level (Strategic) - Answers Often referred to as Strategic Managers, Senior executives
responsible for overall managment. Focus on Long term issues such as overall effectiveness of
organization. Think LONG TERM
1. Establish High Performance Standards
2. Institutionalizing Set of Norms and values to support cooperation and trust
