What is Information Technology?
Ans: includes all tools that capture, store, process, exchange, and use information
Personal IT
Ans: information systems that improve the productivity of individual users in performing
stand-alone tasks
group IT
Ans: information systems that improve communications and support collaboration among
members of a workgroup
Enterprise IT
Ans: information systems that organizations use to define structured interactions among their
own employees and/or with external customers, suppliers, gov't agencies & other business
partners
TPS (transaction processing system)
,Ans: captures data from company transactions & other key events, & then updates the firm's
records, which are maintained in electronic files or databases
CRM (customer relationship management)
Ans: systems that support sales, marketing, & customer service processes
PLM (product lifecycle management)
Ans: systems that support the processes associated w/ the various phases of the lifecycle of a
product, including sales and marketing, research & development, concept development,
product design, prototyping & testing, manufacturing process design, production & assembly,
delivery & product installation, service & support, & product retirement & replacement
Smooth Introduction and Adoption of IT: Page 13
Ans: to implement an IT system successfully, a company might need to change its business
processes, worker roles & responsibilities, rewards systems, & decision making
parochial self-interest
Ans: some people are more concerned w/ the impact of the change on themselves than w/
how it might improve the organization
misunderstanding
, Ans: some people have misconceptions or lack info about the change
low tolerance to change
Ans: some people require security & stability in their work
different assessments of the situation
Ans: some people disagree about the reasons for the change or do not support the process
Change Management Continuum Model. Table 1-4
Ans: describes key activities that are needed to build commitment for change
inform
Ans: goal: make people aware of the change & why it is occurring
1. contact 2. awareness 3. understanding
educate
Ans: people recognize the impact of change on them & their way of working
1. positive perception 2. adoption 3. institutionalization
commit
Ans: includes all tools that capture, store, process, exchange, and use information
Personal IT
Ans: information systems that improve the productivity of individual users in performing
stand-alone tasks
group IT
Ans: information systems that improve communications and support collaboration among
members of a workgroup
Enterprise IT
Ans: information systems that organizations use to define structured interactions among their
own employees and/or with external customers, suppliers, gov't agencies & other business
partners
TPS (transaction processing system)
,Ans: captures data from company transactions & other key events, & then updates the firm's
records, which are maintained in electronic files or databases
CRM (customer relationship management)
Ans: systems that support sales, marketing, & customer service processes
PLM (product lifecycle management)
Ans: systems that support the processes associated w/ the various phases of the lifecycle of a
product, including sales and marketing, research & development, concept development,
product design, prototyping & testing, manufacturing process design, production & assembly,
delivery & product installation, service & support, & product retirement & replacement
Smooth Introduction and Adoption of IT: Page 13
Ans: to implement an IT system successfully, a company might need to change its business
processes, worker roles & responsibilities, rewards systems, & decision making
parochial self-interest
Ans: some people are more concerned w/ the impact of the change on themselves than w/
how it might improve the organization
misunderstanding
, Ans: some people have misconceptions or lack info about the change
low tolerance to change
Ans: some people require security & stability in their work
different assessments of the situation
Ans: some people disagree about the reasons for the change or do not support the process
Change Management Continuum Model. Table 1-4
Ans: describes key activities that are needed to build commitment for change
inform
Ans: goal: make people aware of the change & why it is occurring
1. contact 2. awareness 3. understanding
educate
Ans: people recognize the impact of change on them & their way of working
1. positive perception 2. adoption 3. institutionalization
commit
