SELL 7th Edition
ST
TEST BANK
UV
IA
?_
Thomas N. Ingram
AP
PR
Comprehensive Test Bank for Instructors
and Students
OV
© Thomas N. Ingram. All rights reserved. Reproduction or distribution without permission is
ED
prohibited.
??
©DREAMSHUB
, SELL – 7th Edition
(ISBN 9780357901380 – Verified)
Ingram, LaForge, Avila, Schwepker & Williams
ST
TABLE OF CONTENTS
Chapter 1. Overview of Personal Selling
UV
Chapter 2. Building Trust and Sales Ethics
Chapter 3. Understanding Buyers
Chapter 4. Communication Skills
Chapter 5. Strategic Prospecting and Preparing for Sales Dialogue
Chapter 6. Planning Sales Dialogues and Presentations
IA
Chapter 7. Sales Dialogue: Creating and Communicating Value
Chapter 8. Addressing Concerns and Earning Commitment
Chapter 9. Expanding Customer Relationships
?_
Chapter 10. Adding Value: Self- Leadership and Teamwork
AP
PR
OV
ED
??
©DREAMSHUB
, Name: Class: Date:
Chapter 01: Overview of Personal Selling
True / False
1. Personal selling and sales promotion are both forms of marketing communications.
ST
a. True
b. False
ANSWER: True
UV
2. Sales does not meet the criterion of making a significant contribution to society.
a. True
b. False
ANSWER: False
3. In a fluctuating economy, salespeople make invaluable contributions by assisting in recovery cycles and by helping to
IA
sustain periods of relative prosperity.
a. True
b. False
?_
ANSWER: True
4. Consumers who are likely to be early adopters of an innovation often rely on salespeople as a tertiary source of
information.
a. True
AP
b. False
ANSWER: False
5. While acting as agents of innovation, salespeople invariably encounter openness to and acceptance of change from
consumers in the latter stages of the diffusion process.
PR
a. True
b. False
ANSWER: False
6. In the business-to-business sector, buyers are increasingly sharing their opinions, identifying problems, and asking for
OV
vendor recommendations via Twitter and LinkedIn.
a. True
b. False
ANSWER: True
7. As a salesperson at Solari, Michi is expected to identify customers but is not responsible for generating
ED
revenue.
a. True
b. False
ANSWER: False
??
8. Salespeople are concerned with profitability in bottom-line terms, whereas accountants and financial staff are
responsible for achieving a healthy "top line" on the profit and loss statement.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 1
, Name: Class: Date:
Chapter 01: Overview of Personal Selling
ANSWER: False
9. Salespeople are concerned only with sales revenue and not with overall profitability.
ST
a. True
b. False
ANSWER: False
UV
10. In recent years, marketing and sales personnel have been in strong demand for upper management positions.
a. True
b. False
ANSWER: True
11. Customers do not expect salespeople to be knowledgeable about market opportunities and relevant business trends that
IA
may affect a customer's business.
a. True
b. False
?_
ANSWER: False
12. As salespeople serve their customers, they simultaneously serve their employers and society.
a. True
b. False
AP
ANSWER: True
13. Unlike need satisfaction selling, stimulus response selling focuses on customers rather than on salespeople.
a. True
b. False
PR
ANSWER: False
14. Customers who appreciate the need satisfaction selling method are often willing to spend considerable time in
preliminary meetings to define needs prior to a sales presentation or written sales proposal.
a. True
OV
b. False
ANSWER: True
15. In the problem-solving approach to selling, competitors' offerings are never included as alternatives in a customer's
purchase decision.
ED
a. True
b. False
ANSWER: False
16. The three phases of the sales process are initiating, developing, and enhancing customer relationships.
??
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 2
ST
TEST BANK
UV
IA
?_
Thomas N. Ingram
AP
PR
Comprehensive Test Bank for Instructors
and Students
OV
© Thomas N. Ingram. All rights reserved. Reproduction or distribution without permission is
ED
prohibited.
??
©DREAMSHUB
, SELL – 7th Edition
(ISBN 9780357901380 – Verified)
Ingram, LaForge, Avila, Schwepker & Williams
ST
TABLE OF CONTENTS
Chapter 1. Overview of Personal Selling
UV
Chapter 2. Building Trust and Sales Ethics
Chapter 3. Understanding Buyers
Chapter 4. Communication Skills
Chapter 5. Strategic Prospecting and Preparing for Sales Dialogue
Chapter 6. Planning Sales Dialogues and Presentations
IA
Chapter 7. Sales Dialogue: Creating and Communicating Value
Chapter 8. Addressing Concerns and Earning Commitment
Chapter 9. Expanding Customer Relationships
?_
Chapter 10. Adding Value: Self- Leadership and Teamwork
AP
PR
OV
ED
??
©DREAMSHUB
, Name: Class: Date:
Chapter 01: Overview of Personal Selling
True / False
1. Personal selling and sales promotion are both forms of marketing communications.
ST
a. True
b. False
ANSWER: True
UV
2. Sales does not meet the criterion of making a significant contribution to society.
a. True
b. False
ANSWER: False
3. In a fluctuating economy, salespeople make invaluable contributions by assisting in recovery cycles and by helping to
IA
sustain periods of relative prosperity.
a. True
b. False
?_
ANSWER: True
4. Consumers who are likely to be early adopters of an innovation often rely on salespeople as a tertiary source of
information.
a. True
AP
b. False
ANSWER: False
5. While acting as agents of innovation, salespeople invariably encounter openness to and acceptance of change from
consumers in the latter stages of the diffusion process.
PR
a. True
b. False
ANSWER: False
6. In the business-to-business sector, buyers are increasingly sharing their opinions, identifying problems, and asking for
OV
vendor recommendations via Twitter and LinkedIn.
a. True
b. False
ANSWER: True
7. As a salesperson at Solari, Michi is expected to identify customers but is not responsible for generating
ED
revenue.
a. True
b. False
ANSWER: False
??
8. Salespeople are concerned with profitability in bottom-line terms, whereas accountants and financial staff are
responsible for achieving a healthy "top line" on the profit and loss statement.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 1
, Name: Class: Date:
Chapter 01: Overview of Personal Selling
ANSWER: False
9. Salespeople are concerned only with sales revenue and not with overall profitability.
ST
a. True
b. False
ANSWER: False
UV
10. In recent years, marketing and sales personnel have been in strong demand for upper management positions.
a. True
b. False
ANSWER: True
11. Customers do not expect salespeople to be knowledgeable about market opportunities and relevant business trends that
IA
may affect a customer's business.
a. True
b. False
?_
ANSWER: False
12. As salespeople serve their customers, they simultaneously serve their employers and society.
a. True
b. False
AP
ANSWER: True
13. Unlike need satisfaction selling, stimulus response selling focuses on customers rather than on salespeople.
a. True
b. False
PR
ANSWER: False
14. Customers who appreciate the need satisfaction selling method are often willing to spend considerable time in
preliminary meetings to define needs prior to a sales presentation or written sales proposal.
a. True
OV
b. False
ANSWER: True
15. In the problem-solving approach to selling, competitors' offerings are never included as alternatives in a customer's
purchase decision.
ED
a. True
b. False
ANSWER: False
16. The three phases of the sales process are initiating, developing, and enhancing customer relationships.
??
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 2
